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99 Balloons: An Outstanding Customer Service Experience

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How To Live Fully In The Face Of Death and Grief

We are in the middle of doing a Customer Service presentation to our entire Labor and Delivery staff at the Women Babies Hospital, Lancaster General Health, where I work. The theme is living each day as if it were your last; treating people with kindness and respect; and valuing every aspect of life.

Randy Pausch gives his last lecture on the Oprah Winfrey show and dies a few days later.

Little Eliot Hartman Mooney lives 99 days and teaches his family how to love.

We enter the hospital everyday not knowing what sort of life and death issues we will have to face.

We did a Customer Service presentation last year, too.

The sunset represents the end of a cycle.

How Would You Live If Today Was Your Last Day?

  1. Dance!!
  2. Janet DeGenerate aka Ellen DeGeneres, Welcomes Us To Our Labor & Delivery Customer Service Extravaganza
  3. We Sing "Work Together" To A Canned Heat Tune To Promote Excellent Labor & Delivery Customer Service!!
  4. 99 Balloons
  5. Premature Babies Who Die Of Severe Anomalies
  6. If Today Were Your Last Day
  7. Healing Power Of Grief
  8. Randy Pausch: The Last Speech
  9. Professor Randy Pausch's Last Lecture: The Book
  10. Labor And Delivery Customer Service Song to the Wentworth Commercial!!
  11. Randy Pausch's Original "Last Lecture" At Carnegie Mellon
  12. We Sing "WBH" To The Tune Of YMCA For Our Labor & Delivery Customer Service Extravaganza
  13. The Wisdom Of Hot Chocolate
  14. 2008 Customer Service Angel Presentation
  15. Are Your Dreams Coming True?
  16. WBH Customer Service Prayer
  17. Sign Up For Kate's Transformational Healing Prayers Today!

Dance!!

Don't Wait For the Storm to Pass--

Learn to Dance in the Rain!!

Janet DeGenerate aka Ellen DeGeneres, Welcomes Us To Our Labor & Delivery Customer Service Extravaganza

Women & Babies Hospital, Lancaster General Health, Lancaster, PA

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We Sing "Work Together" To A Canned Heat Tune To Promote Excellent Labor & Delivery Customer Service!!

Women Babies Hospital,Lancaster General Health, Lancaster PA

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99 Balloons

Tribute To Eliot Hartman Mooney, Trisomy 18 Infant

The following video is the reason why our hospital now has a Palliative Care Program.

When all parties concerned saw this film, the decision was made to institute a top notch Palliative Care Program for families who know their baby will be born with only a short time to live.


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Premature Babies Who Die Of Severe Anomalies

I spoke to a patient this week who lost her baby at 25 weeks gestation due to severe anomalies.

She told me she would not change anything about the situation because of the people she met, the love and the miracles she experienced as a result of losing her baby.

After watching the 99 Balloons and Randy Pausch videos and listening to the Nichelbach song over and over (I even learned to play it on my violin) and after talking to this patient, I had a strong realization.

When people are in the middle of what the world calls a tragedy, they are being drawn closer to the Divine and what we call in spiritualist circles, Universal Intelligence.

They are learning to live in the present moment through grief and suffering and through transcendence and transformation.

So if we as Nurses can get into the grief AND the miracle, then we will be better nurses AND better people, as a result!!

If Today Were Your Last Day

by Nichelback

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Healing Power Of Grief


The Healing Power of Grief:
The Journey Through Loss to Life and Laughter

Randy Pausch: The Last Speech

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Professor Randy Pausch's Last Lecture: The Book


The Last Lecture

Labor And Delivery Customer Service Song to the Wentworth Commercial!!

Women Babies Hospital, Lancaster General Health, Lancaster PA

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Randy Pausch's Original "Last Lecture" At Carnegie Mellon

This is a wonderful speech, but long. Randy Pausch seems happier with a great sense of humor. He was dead serious on Oprah.

Then again, he died a few days later after he appeared on Oprah.

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We Sing "WBH" To The Tune Of YMCA For Our Labor & Delivery Customer Service Extravaganza

Women Babies Hospital, Lancaster General Health, Lancaster PA

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The Wisdom Of Hot Chocolate


We left a whole assortment of cups by the door as our attendees came in. In each cup was a package of hot chocolate. People did check out the cups that other people picked, and essentially ignored the hot chocolate.

Is that what we tend to do in this life, especially in America? Emphasize the material and ignore the spiritual dimensions that bring true meaning to our lives?

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2008 Customer Service Angel Presentation

Given At Women and Babies Hospital In Lancaster PA!

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Are Your Dreams Coming True?

If Not, Why Not? No Blame Here, No Guilt.

It's Time To Change Your Life.

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WBH Customer Service Prayer

Women & Babies Hospital, Lancaster General Health, Lancaster, PA

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Sign Up For Kate's Transformational Healing Prayers Today!

Delivered Monday Through Friday To You!

www.nursingcareertransformation.com/simplenewslettersignup.html

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mukunda22

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My name is Kate Loving Shenk, and I have been a practicing nurse for 26 years, this year.
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