The Services Of An Automotive Service Management Team Job

They are responsible for hiring and supervising employees in the service department and ensuring that they have the best candidates working for them. This includes monitoring how they work in maintaining company standards. They are also responsible for training to ensure they give this level of service. They are the ones who undertake the employee evaluations in their department.

Goal and objective setting is a duty of the automotive service management team and they must be able to have the department meet them as well. Budgeting for the department is part of the job and they must make sure to fall within this through labor costs, the inventory balances, and knowing how to keep employees so the cost of turnover does not become too high. They must be able to create and implement a marketing strategy to maintain the customer base, as well as retain the repeat customers.

They must stay current with the changes in the industry by attending classes, seminars, and reading literature. This also includes understanding and implementing any policy changes within the dealership, and offering suggestions for change to make the department run smoother. They must also be able to schedule classes for other employees and themselves when such are offered through the car manufacturer so everyone gets the most current information.

It is also the automotive service manager's responsibility to stay on top of warranties and recalls offered by the manufacture. They will be required to send the warranty work in for payment and will be held accountable for write-offs to the department for failure to comply with the information. They also are the link between the factory representative and the dealership, and may be required to attend meetings and conferences to further this relationship.

The main duty for them day to day is with customer complaints and service. They have to develop and utilize a plan to ensure customers return, which often will include compromising within company policy for a resolution to make the customer happy. They must also be able to bring in new customers and provide a level of service to make them turn into repeat customers.

In order to get this position, you must have college education and five years experience in the industry. Many will have a bachelor's degree in business administration or in a technical field. Many companies do prefer to have ASE (Automotive Service Excellence) certification in addition to the other requirements for the department to run smoothly.

Being an automotive service managers can be a rewarding career that offers a good wage upwards of $55,000.00 annually. This is dependent upon the location and size of the dealership that you're looking to work for, as well as your experience level. A automotive service managers is a career you can choose that offers some stability since service accounts for a good portion of the dealerships business.