What is a CRM System?
Once known as just another type of software solution, CRM has evolved into an organisation wide customer-focussed philosophy. A CRM is a process used to learn more about your customers' needs and behaviours to help you create sustainable long-lasting relationships, increase customer loyalty, satisfaction, and profitability while reducing costs.
A CRM solution centralises all the information within an organisation to give one coherent, 360-degree view, of each customer in real time. This enables all employees of the organisation, whether that is customer support, sales, marketing or call centres, to make quick and knowledgeable decisions on anything and everything from targeting to cross selling, but most importantly to your customers has complete knowledge and history of their interactions with you.
A CRM solution centralises all the information within an organisation to give one coherent, 360-degree view, of each customer in real time. This enables all employees of the organisation, whether that is customer support, sales, marketing or call centres, to make quick and knowledgeable decisions on anything and everything from targeting to cross selling, but most importantly to your customers has complete knowledge and history of their interactions with you.
Who is PPD Computing?
And what do they know about CRM?
Based just outside Halifax in West Yorkshire we are a trusted provider of quality bespoke computer software solutions, with a particular focus on tailored CRM systems (Customer Relationship Management) software solutions based on a CRM system called 'CLIM8'.For over 20 years, PPD Computing, has consistently delivered high quality, software and associated services to match organisational requirements through a close working partnership. We feel it is far better for the system to have the flexibility to be tailored to match your needs rather than you having to change to match the needs of the system.
Whether you're looking for a tailored CRM solution, bespoke software development, a web site (with CRM integration) or simply trusted software and CRM advice, PPD Computing can help inspire you to make a difference and improve your business performance.
CRM Knowledge and Software tips
Want to make more of your CRM, or simply want some inspiration to help you run your business more effectively? Our Knowledge Centre provides a wide range of free articles that highlights the benefits and how to get more from your CRM.
Click on the links below to read more.
Click on the links below to read more.
- What is CRM?
- Customer Relationship Management, better known as CRM, is a popular and well-used phrase, yet most people still don't fully understand CRM.
- What is bespoke, custom made, software?
- Bespoke computer software, also known as custom-software, is a piece of software specifically developed to meet an organisation exact requirement and need.
- The CRM and any software needs assessment
- Before planning your strategy and implementation of your and software solution, establish a core team of individuals, and complete a need assessment
- Do I need a bespoke, tailored or 'off the shelf' solution?
- By including the next few questions into your needs assessment, you will be able to find out if you need an 'off the shelf', tailored or bespoke solution
- 4 things you must remember before a CRM purchase
- Choosing the right CRM can be the difference between success and failure. This easy 4-step guide will help you choose the right solution and organisation for you
- Ask before you buy CRM software
- Selecting the right CRM provider begins with asking the right questions during the initial process to help you make a smarter, and more informed purchasing decision
- 10 ways CRM improves your organisations performance
- Enhancing performance and productivity, improving client knowledge and their relationships are just some of the benefits a CRM provides
- 5 benefits of becoming 'green' with a CRM
- Achieve greater efficiency, new business opportunities and a competitive advantage without increasing the cost - by making your company "greener" with a CRM.
- 8 tips to excellent customer service
- As we know a CRM does not guarantee outstanding customer service, it is the partnership between the solution and your employees that makes the difference
- 16 email tips to increase your readers experience
- Email has become an important medium for marketeers, and is been used more and more frequently. But does your email hit the spot with your readers?
- 6 easy to use training tips
- We are all aware of the benefits that training brings. These 6 easy to use training tips will help you teach what you know; to the people who don't.
Commercial CRM Software
Our recomendations
A Customer Relationship Management (CRM) System is designed to enable businesses to manage and improve their customer relationships, and we believe there is no better way to do this that with a tailored solution, which is designed to meet your own unique requirements and business objectives.
- CRM Systems
- A CRM System tailored for your business
- On-line CRM
- Easy to use the browser-based CRM
- Call Centre CRM
- Highly customisable and flexible data capture call centre solution
- Event Management CRM
- Comprehensive, yet easy to use Event Management solution
- Recruitment CRM
- The solution quickly matches vacancies to the most appropriate applicants
- Marketing Campaign Management CRM
- helps your marketing team to organise, track marketing and measure your marketing campaigns and sales activities
- Project Management CRM
- A powerful project management solution for any business projects
- Diary Management
- Have instant organisation with your own personal assistant
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by PPDComputing
Hello world. I hope we can help you learn more about what CRM can do for you and your business (more)
