EarAngel Protecta

Ranked #57,265 in Computers & Electronics, #905,348 overall

Hearing Protection for Headset Users

Sedgewall Communications Group Ltd has launched the new EarAngel protecta for headset users. EarAngel is a Digital Noise Limiter designed to eliminate the risk of damage to hearing from both accidentally & maliciously generated noises at potentially dangerous levels reaching an Agent's ears. EarAngel will prevent sounds above 85dB reaching the ear without degrading the quality of the voice content & with no echo effect.

EarAngel has been designed as a result of urgent requests from the Emergency Services, for a product that would protect their Operators from the risks associated with receiving freak levels of sound via their telephone lines &/or radio links. Such sounds can be caused accidentally by momentary glitches within telephone systems & networks, DTMF tones, inadvertent activation of noisy mechanical devices, distressed screams, alarms, sirens for example. Maliciously generated sounds reported included; whistles, personal alarms, screams & fireworks, to name but a few.

How can Acoustic Shock effect headset wearing Agents?

How can Acoustic Shock effect Organisations that operate Call Centres & those who manage Call Centres?

Reported effects range from; no obvious short-term signs of damage, short & medium-term symptoms such as general distress, ringing in the ears, dizziness, nausea, hearing degradation, tinnitus & stress, to severe long-term hearing & health deterioration.

Apart from the obvious concern for the welfare of valued Staff, the services of these valued Agents can be lost either temporarily or even permanently. Substantial compensation claims have been met & continue to be made. The morale of other Staff may be affected, having witnessed an Acoustic Shock incident, possibly leading to a drop in performance levels & an increase in Staff turnover. Employers' Liability Insurance premiums can also suffer.

Although EarAngel is a simple plug-in device, the protection it provides is very sophisticated. It is transparent to telephone systems, powered separately from these systems & will work with most makes & models of headset. EarAngel has a Noise Event History Recording Facility providing data for statistical & evidential purposes. This facility will prove that you are protecting your Staff. EarAngel exceeds current & forthcoming UK & EC Directives (2006) for Noise Protection. The software within EarAngel is fully upgradeable, thereby providing future proofing against any changes in or tightening of future regulations.

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Sedgewall Communications Group Ltd
Based in Dunstable, Bedfordshire, Sedgewall Communications Group Ltd, designs, manufactures & distributes innovative communications technologies, including prototype builds & sub-contracted manufacturing services spanning government, emergency services, military, precision engineering & scientific facilities. Sedgewall are able to supply equipment ranging from two-way radios to custom cable harnesses & looms. Established in 1990 the company has extensive experience in the Communication Technologies & Manufacturing market.

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