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Effective Communication

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Have you ever communicated/delegated a task to someone only to find that the outcome didn't meet your expectations? Do you experience communication breakdowns that result in lost time, money and energy? Are you as effective as you would like in the way you come across? Do you feel fully self-expressed or do you hold back your communication? Do you get your point across quickly and efficiently?

Effective communication is the cornerstone to personal and professional success. Yet, the very thing that occupies approximately 70% of our waking hours is what we have difficulty with most. We've all experienced communication breakdowns that result in lost time, money, energy and unfulfilled expectations in ourselves and in others.

The dictionary defines communication as, "The process or technology by which individuals connect, share, exchange and effectively express information, ideas, thoughts or feelings electronically or by speech, writing or behavior so that it is satisfactorily received and understood."

Result Oriented Communication

Effective Comminication Tips

Offered By Keith Rosen, MCC

Result Oriented Communication
As a Master Coach, Keith Rosen, MCC has put together a plan of action to get results and help you communicate like a pro in the workplace.
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Ask your self these questions before communicating!

1. Am I taking full responsibility for the message being heard by the other person? (Remember, it doesn't matter what you say, it only matters what the other person hears.)

2. Did I respect the other person's point of view? Did I have a reaction to what they were saying that prevented me from listening to their full message?

3. Did the other person feel heard and understood? (Did I acknowledge them?)

4. If I was asking someone to take a specific action, did I make my request clear?

5. Am I speaking in a way the other person can understand? (Am I communicating in a way the other person will listen? (I.e., Speaking in their "language"/communication style.)

6. Am I checking to see if the conversation worked/was successful?

7. Was I communicating openly, without prejudices, expectations and judgment? (Was I focused on having to be right, or have my point of view be accepted?)

8. Did I leave the conversation with some value? (Did I allow the other person to contribute to me?)

9. Did I give the person the gift of my listening?

10. If the outcome of the conversation did not meet my expectations, did I learn what I could improve upon to better communicate with that particular person? (Did I open up a new and greater possibility that I didn't notice before?)

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KeithRosen

Keith Rosen is the preferred, experienced coach that top executives and sales professionals in many of the world's leading companies call on. As... more »

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