PhoneSmart Meeting All Your Self Storage And Rental Business Needs

Did you know that 30% of all callers in the self storage rental industry are greeted by a busy signal? And this is just during office hours. After business hours the busy signal is got 70% of the time. Based on these figures you can imagine the feeling of frustration amongst your customers. And imagine how many leads and sales you are missing?

You cannot be blamed for this because your business cannot work round the clock and your limited number of employees can only answer 'n' number of calls. However, there is help available.

With the help of PhoneSmart, each and every customer call can be answered. Moreover, each and every customer call will be given individual attention and each and every call will be answered in a professional manner.

PhoneSmart has been in business since 2000. It was founded with the purpose of providing off-site sales support to StorageMart, the parent company, and other self-storage and property management companies.

Today with its vast experience, the company is well qualified to provide off-site sales support and training services to different companies. PhoneSmart is a team of well qualified and highly experienced staff that is the best in the industry. Its call center employees are put through rigorous training to ensure that you get the best service.

All the call center employees are only hired after they have gone through four weeks of rigorous training. The training focuses on providing in-depth knowledge regarding the self storage and rental industry. They are trained in communication and sales skills. New trainees begin their calling only under the complete supervision of an experienced inbound sales representative.

With such vigorous training, it is no wonder that the call center services provided by PhoneSmart has been able to reap huge benefits for their clients. Self storage companies that have used the services of PhoneSmart have seen their rentals increasing by 10 to 15%. These companies were also able to improve their sales conversion ratios by 10 to 15%.

You can clearly see that your self storage and rental business will benefit greatly from the call center services offered by PhoneSmart. However, this is not all that the company has to offer. PhoneSmart has the experience and the skill to handle your outbound calls, marketing and training needs.

Every business understands how important it is to follow leads. Businesses work hard on generating leads. They use both offline and online marketing strategies to generate viable leads.

PhoneSmart not only helps you generate leads but its outbound services also ensure that leads are followed correctly. Like its inbound sales representative, its outbound employees are well trained sales people whom you can count on converting the leads into sales.

The outbound services first generate the leads for your self storage and rental business. The inbound calls that the company answers are used for generating leads. PhoneSmart also sponsors websites to help generate leads for your business. Enquiries on your business's websites are also used for generating leads.

The company's approach towards outbound calls is what ensures the high conversion rate.

* It ensures that not a single outbound call is a cold call.
* Before making an outbound call, the lead is well researched so as to provide complete information to the prospective customer.
* Leads are followed up with friendly calls like, reminding the tenants about some upcoming appointment or some sales offering. These friendly calls go a great length in creating a positive image for your business and improving your sales rates.
* All the queries on your websites are followed up with email response. Each email provides an individual response to the queries. Besides that the email also provides information about your business, contact information and how to get there.
* Emails are tested to ensure that they do not get stuck in the spam filter.

This all-round approach towards outbound services ensures the high conversion rates. And high conversion rates obviously mean more business for you.

When you combine such a well planned outbound services with well planned marketing strategies, it translates into more business for you. Yes, PhoneSmart also offers marketing services to self storage and rental companies. In today's hard economic times, businesses need to use every possible resource to generate sales. The fact is that PhoneSmart understood the advantages of online marketing long before anyone else did so in the industry.

The company understands how important a successful online marketing plan is to the success of a self storage and rental business. The company can help you put together a great marketing strategy with no loose ends.

It also ensures that you have a great web page. It is important that when people come to check out your website, they should find it easy to navigate. Moreover, your site should provide the information that they are looking for. In other words, it should definitely provide them information about storage rates, contact information, office hours, special offers, and the latest in the storage industry. Your website should be well connected through content and graphics. Finally, it is important that your website downloads quickly. If your website takes more than few seconds to download, do not expect a whole lot of visitors.

Besides helping you put together a great marketing strategy and a great website, the company uses five blogs and social networking sites to market your business. These blogs provide up-to-date information on self storage market, secret shopping and quality assurance services, and property management market. These blogs are updated daily and are rich in content.

All of these five blogs are top rated on all major search engines. This ensures targeted visitors to your websites. Of course, this is only possible if your business is mentioned in these blogs.

PhoneSmart has also developed a social networking site for the self storage industry. This network has proved to be a valuable source of information for storage owners and seekers. Plus it is a place where storage owners, investors and managers can come and share their ideas. It also offers classified listing opportunities. And since the site is top ranked on all major search engines, businesses which are listed on it benefit greatly.

These blogs and social networking site can definitely drive visitors to your website. And since PhoneSmart has already ensured that your website is search engine optimized, you will be more successful in converting visitors into customers.

When you combine a great marketing strategy with a great inbound and outbound support, you will see a great improvement in your sales and overall business performance.

Now if you could combine the above mentioned services with training services, you will see an overall improvement in your business' performance. PhoneSmart training services help train your storage property manage in sales techniques used in the self storage and rental industry.

The training services offered by PhoneSmart include:

* Conference Call Training: This conference call training session is conducted over a three-day period of one hour each. The sessions are conducted under the expert guidance of a certified sales trainer. In these sessions your employees will learn various sales strategies and techniques that will help them convert leads into sales.
* Sales Training Packet: This training is provided in a classroom-like setting. However, the sales training packet can also be conducted for individuals. The packet comes with two CDs, a learner's guide, role-play game, two trainee workbooks, and sales reference sheets.
* Sales Training Seminar: These seminars are conducted by Tron Jordheim, PhoneSmart director and Member of the National Speakers Association.
* Role Play Training: Your manager can simply call into the call center and seek out answers to the problems he/she is facing in the everyday work area. The PhoneSmart representative will provide the answers using Role Play scenarios. The manager will be provided with sales techniques, methods, and tricks to help him/her improve their sales techniques.
* Telephone Teacher: This session lasts for around 15-20 minutes. The session is between a certified trainer and a self storage manager. To set up the session you first need to provide an appropriate time that the certified trainer can call you. This is basically a one-to-one coaching session and has helped many managers in the industry.
* Webinar Series: This allows for more participants than conference call training. Questions and answers are conducted on the phone or in a chat function via the net. The webinar training could also be provided in a recorded format, with no interaction between the trainer and participants.

These training techniques have helped many self-storage businesses. Thousands have used these training methods to improve their business' performance. The great thing about these training techniques is that they help every type of self storage and rental business.

It is obvious that PhoneSmart has continued to raise its bar when it comes to providing quality services. Now PhoneSmart is also using twitter to help you keep updated on the latest in self storage and rental business. Now you can simply twitter if you have any queries or you want to share any information. This is obviously a great way to stay connected and informed.

One thing is certain about PhoneSmart - when you work with the industry pioneer you get the best service and results.