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The Importance of Good Customer Service

1 - I can do better 2 - Jury's out 3 - Pretty darn good 4 - Splendiferous 5 - Awesometastic (by 18 people)   Your rating: 1 - I can do better 2 - Jury's out 3 - Pretty darn good 4 - Splendiferous 5 - Awesometastic

Ranked #4025 in Shopping, #36733 overall

Rated G. (Control what you see)

Customer Service is the Key to Success Online and Off.

 

Now more than ever, customer service is so important. People are not willing to part with their hard earned money easily, so when they do they expect exceptional customer service.

We have all experienced good and bad customer service.  Whether it is at your favorite store or an online shop we all expect to be treated with good service.  To me good service is following the "Golden Rule".  Treat your customers the way you would want to be treated. Always give service with a smile.  Even the most annoyed customer will recommend you to his family and friends when he finds that he has been treated with the utmost kindness.

Customer Service "Golden Rules" 

Online Customer Service

1. Always be honest!
2. Make the customer feel important.
3. Communication is key, keep in touch. Let the customer know you received their payment, when you shipped out their item and about how long it will take them to receive it.
4. Follow up and thank them for their purchase.
5. And most of all love what you do and let it show!

You Will Love the Ease of Shopping at eCrater. 

Visit us for Excellent Customer Service.

Buy great stuff and get excellent customer service at my eCrater store.

Find great buys on Wilton cake pans, hard to find, new and used are available at:

http://www.desertgraceboutiqueplus.ecrater.com

Collectibles of all kinds: Tupperware, Vintage kitchen items and much more! Come check out these great deals!

If you love cookie cutters, you will love Cookie Cutter Corner. It is filled with all kinds of cookie cutters:
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Visit These Stores for Great Customer Service 

Shop online at these stores for great customer service...and beat the high price of gas by having your purchases delivered to your door!!

Fun Cool Collectibles Licensed Collectibles Discount Prices

We specialize in unique licensed collectibles at d more...3 points

L.J. Stores offering antiques, collectibles, vintage clothing, porcelain, china, railroadiana, music memorabilia, ephemera, stamps, books, and collectables

L.J. Stores offering antiques, collectibles, vinta more...3 points

chisumtrailmercantile

A nice selection of Le Regale beaded evening bags, more...3 points

SkinCare Ideas

Slim face, hair loss treatment, joint pain relief more...2 points

Desert Grace Boutique Plus

Variety of Wilton Cake Pans, cookie cutters, gentl more...1 point

http://www.nixcatvintage.com/default.aspx

Come browse the NixCat Vintage & Ephemera Gall more...1 point

http://www.nixplicit.com/default.aspx

Nixplicit Designs' unconventional Hippie Bling jew more...1 point

Desert Grace Boutique

Quality pre-owned plus size, women, men and childr more...1 point

Cookie Cutter Corner, cookie cutters new and old, collectible, singles and sets

Cookie Cutters, metal, plastic, vintage, new, Hall more...1 point

Books Movies, Music cassettes Music cds Sheet Music

BooksnThings sells a variety of books, music cds, more...1 point

The Menagerie

a large collection of hard to find, unusual, and o more...1 point

Smilin' Eyes Treasures Collectibles, China, Dinnerware, Vintage Items, And More

Vintage and newer collectibles, replacement china more...1 point

Twisted Road Wear

TRW a collection of inexpensive items from Bandann more...1 point

Good Customer Service

Customer service is not customer satisfaction as r more...1 point

Pet Control Depot-Pet Training & Supply Online Store

Pet Control Depot offers unique pet related produc more...1 point

Paula's Herbs and Plants - Home

Paula,s Herbs and Plants is a family owned and ope more...0 points

Vintage costume jewelry, advertising collectibles, pottery, vintage toys and games, postcards, greeting cards, sterling jewelry, ephemera,

vintage costume jewelry, collectibles, antiques,ru more...0 points

altered art supplies, scrapbook, cards, sewing, patterns, fabric, buttons, rubber stamps, paper, ephemera, embellishments, tools

stickers, rubber stamps, embellishments, altered a more...0 points

Jewelry solid silver earrings necklaces bracelets rings online opal cz's

jewelry in 10kt gold and solid silver gemstone ear more...0 points

fantasy tikis animals original artwork nature japanese culture messages

a variety of gifts nature, animals, cultures, Japa more...0 points

Yard Sale Bargains Online Discount Store

A place where you can find a variety of new and ge more...0 points

Bookworm Bargains Discount Bookstore

Online discount bookstore selling a wide variety o more...0 points

Rebecca's Book Den

We sell a wide variety of used books in many categ more...0 points

Fides Fashion, DKNY, Charles David, Lauren, Jones New York, Mezlan, Bacco Bucci, Style Co, deals on designer label clothing and accessories

Women and men fine fashion, designer shoes, jacket more...0 points

CHINESE SILK

Silk dedicated store: home decoration, home furnis more...0 points

Sheridan Collectibles: Antiques and Vintage Treasures

Specializing in toy guns from the 1950s and 60s in more...0 points

Bodyluxe by Shawna - Affordable Indulgence

Welcome to Bodyluxe by Shawna - an affordable line more...0 points

Metaphysical Glass Wishing Pyramids Art Glass Tarot Boxes Glass Incense Holders Glass Candle Bases

variety of metaphysical art glass products glass w more...0 points

Metaphysical and New Age Products for all spiritual paths

Metaphysical New Age products candles, pendulums, more...0 points

Welcome to Second Chance Magazines * Back Issues* Collectibles*Current

A variety of magazines of all types special intere more...0 points

My Book Barn

Used books & media. Offers Free Shipping on s more...0 points

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Great Stuff on Amazon 

Customer Service Books

Books with great ideas!

The Power of Nice: How to Conquer the Business World With Kindness

Amazon Price: $12.21 (as of 12/04/2008) Buy Now

The Power of Nice: How to Negotiate So Everyone Wins- Especially You!, Revised Edition

Amazon Price: $13.57 (as of 12/04/2008) Buy Now

Fish! A Remarkable Way to Boost Morale and Improve Results

Amazon Price: $13.57 (as of 12/04/2008) Buy Now

Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh

Amazon Price: $13.57 (as of 12/04/2008) Buy Now

Get great customer service 

from me at ebay

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A Customer Service Story... 

This happened at my local Office Supply Store

I needed a fax machine right away so I went to my nearest office supply store. The store closed at 9PM and it was 8:45. I found a store employee and asked him to please show me the fax machines. He replied that it was almost closing time, walked me to the front door and told me I would have to leave now. This was when fax machines were still new and expensive. Well, I did leave, never shopped there again and told all my friends, family and co-workers of his very poor customer service. That particular store went out of business in our area. Hmmmmm.......

Tell about your customer service experience Excellent or Horrific! 

Tell your story below!

Fides wrote...

Yes, customer service is important in any business!

ReplyPosted June 17, 2008

SmilinEyesTreasures wrote...

Great lens - thanks for the opportunity to add my store!

ReplyPosted May 13, 2008

EvieJewelry wrote...

Nice lens - saw you on ecrater board

ReplyPosted April 25, 2008

Nickis_Trends wrote...

5 Stars. Great information.

ReplyPosted April 10, 2008

utradesports wrote...

Nice Lens. Gave you 5/5. Keep up the good work

ReplyPosted March 16, 2008

DataLord wrote...

Here's my story on bad customer service, that straightaway breaks Golden Rules 1

ReplyPosted August 23, 2007

Lensmaster

Nixcat

Great customer service is KEY!
Excellent lens.
NixCat

ReplyPosted August 18, 2007

CliveAnderson wrote...

Very interesting lens, the information provided certainly catches the eye. Great format and layout. 5 Stars? Many Thanks, Clive Anderson.
http://www.squidoo.com/PostYourAdFree/

ReplyPosted July 29, 2007

funcoolcollectibles wrote...

excellent! great customer service is THE most important when running a business. Great lens!

ReplyPosted July 22, 2007

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