Xbox Troubleshooting: Red Ring of Death Fix

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To Shoot or Troubleshoot Your Xbox 360, That is the Question...

There's nothing more difficult than being denied your favorite recreational activity when you're in the midst of doing it. My parents always did this to me when I was a kid, then again, that's a different story... What I am talking about here is the infamous red ring of death.

The red ring of death as you may already know, concerns those three red lights that form a three quarter ring about the power button of your Xbox 360 when it malfunctions.

Find out why this happens, what you should do before you get your console repaired, and finally how to repair your Xbox yourself and whether you should.

Something You Need to Know Before Proceeding Further: 

OPENING UP YOUR CONSOLE WILL VOID YOUR WARRANTY.


If you have an expired warranty or have already been inside of the console, then there's nothing to worry about. Otherwise, give this some careful thought before you proceed.

So Why Does the Red Ring of Death Happen in the First Place? 

Causes for the Red Ring of Death

Well it seems that Microsoft's 'get the product to market first, deal with the bugs later' approach has left the consumer with a product full of design mistakes. These bugs can either act alone or work together to shut your Xbox down.

Six of these are explained below.

1. Heat 

Xbox 360 heat is excessive.

The Xbox 360 design uses numerous high powered components that occupy a small space. These high powered components are giving off an enormous amount of heat. Heat sinks, fans, and vents within the console are used to dissipate this heat. Since there isn't much cooling capacity in reserve, this system easily overheats if the required airflow into the Xbox 360 gets blocked. The red ring of death takes place when different design defects act up due to the rising heat levels.

2. Lead free solder 

Xbox 360 solder is brittle.

In order to avoid using lead in products used by children, Microsoft made the Xbox 360 with lead free solder. Lead free solder tends to be more brittle. To make matters worse, the wrong type of lead free solder was used by Microsoft, one that gets really brittle with heat exposure over long periods. If you stress this brittle solder, tiny hair-line cracks will develop. The cracks can obstruct the flow of electrical current and also result in a weak solder joint that easily breaks.

3. Flawed heat sink clamp design 

Xbox 360 heatsink clamp causes motherboard to flex.

The X clamp is a very poor design because it's clamping force is very uneven. This uneven pressure gets more intense when the GPU and CPU get hot which causes the motherboard to flex. Lead free solder joints that are very brittle get stressed by the flexing motion of the motherboard. With enough repetition of this stress and heat the solder joints break.

4. Left over foil on the heat sink 

Xbox 360 heat sink has foil attached.

On a number of it's units, Microsoft failed to remove some foil on the heat sink. Several "ring of death" failures can be attributed to this. The thermal compound must be reapplied if you decide to remove the foil.

5. Deficient Manufacturing Process: Soldering Temperature Was Too Low 

Xbox solder process was sub-optimal.

The soldering process during manufacture was done at too low a temperature. When lead free solder is under heated, the resulting solder joint is full of voids and other defects. These weak joints won't hold up for long even under normal circumstances. If you include the other Xbox faults such as running too hot and warping of the motherboard, you've got the perfect formula for failure.

6. The Graphics Chip Puts Out Too Much Heat 

Graphics Chip Was Designed on the Cheap by Microsoft.

Instead of going to an experienced vendor for its chip design (ASIC vendor), Microsoft designed the graphics chip in house, in other words, on it's own. They did this in order to save some tens of millions of dollars in the cost of the design.

Although Microsoft has some experience here, it doesn't come close to the level of expertise of the ASIC vendors. As a result, their graphics chip is inefficient in that it dissipates too much waste heat.

This problem dovetails in with the weak cooling system in the console.

Microsoft has gone to an ASIC vendor in the US and had the graphics chip redesigned. This move goes a long way to resolving the overheating problem.

However, there are lots of Xbox units in use that still have the old graphics chip. These will continue to be susceptible to heating problems.

Troubleshooting Tips for the Red Ring of Death 

Xbox troubleshooting before you do repair.

Before sending your Xbox 360 off for repair or opening up your console, you may want to try out a few of these tips. If you are one of the lucky few, your Xbox hasn't suffered any real damage yet. Keep those fingers crossed.

Troubleshooting tips in order from the simple to the more complex: 

Xbox trouble shooting procedure

  1. Restart the console.
  2. If this did not work, there could be a loose cord or cable. First, any cables and power cords that can be removed should be disconnected. Unplug the power cable from the wall plug. Firmly reattach all cables and cords back into the console. Now connect up the power and turn on the console.
  3. If the above step didn't work, then try turning off the console, unplugging the power and then disconnecting the hard drive. Now plug into the power and turn the console back on. If console does not show the three red lights error, turn it off and disconnect the power cord from the wall. Finally, reconnect the hard drive, plug in the power, and turn on the console.
  4. If you are using a defective surge protector, plug strip, or extension cord, your xbox may not be getting adequate power. Try plugging the power brick directly into the wall. This sort of thing happens more often than you might think. My DSL connection used to be very unreliable until I bypassed my surge protector and plugged my modem directly into the wall. I should have done this in the first place rather than making a lot of angry (and useless) phone calls to my internet service provider.
  5. If you think that your machine has overheated, then turn it off and let it cool down. Ensure that the cooling vents are not blocked in any way and keep your Xbox 360 in a ventilated and open area.

    Do not place near it any sources of heat. There are obvious sources like heaters and radiators and such. But less obvious sources include the electrical devices that are sitting on top or beneath your xbox.

    Try removing any dust buildup inside the machine.

    Cool off your console with a small fan.

    Tip the console on it's side so that more surface area is exposed to the surrounding air.

    Don't forget to keep the power brick cool, so keep it off of shaggy carpeting. Better still, place it on an elevated surface. You can even hang the power brick by its cord off of a hook.

    Keep the rear of the console clear. Don't push it up against a wall and keep any debris away. This includes not allowing any cords and cables to get all bunched up in this area.

    Don't do any all day gaming marathons. Limit your gaming to just a few hours, then turn it off and let it cool down for a while. The warmer the room temperature is the shorter your playing time should be.

XBox 360 Cooling Systems 

Xbox cooling devices




If the above cooling suggestions weren't enough, there are plenty of external cooling devices designed for the Xbox 360 being sold on Ebay. Click the thumbnail image to the left or here for an itemized list.

Two things you should NOT do: 

Xbox towel trick

1.) Bake your Xbox - Otherwise known as the towel trick.

Wrapping a towel around your Xbox so that it gets hot enough to melt and maybe join some broken solder joints will also bake the internal chips. Baked chocolate chips in cookies are very good. Baked silicon chips in Xboxes are very bad.

Seriously, even if you pull this off without causing damage, the fix is only temporary in most cases. So there's not much to gain from this risky technique.

2.) Freeze your Xbox.

Don't put your console in the freezer or out in very cold weather. Trying to cool down an overheated Xbox in this way is very hard on the internal electronics which were meant to operate near room temperature.

If all else has failed...Repairing Your XBox 

The Xbox 360 Three Red Lights Fix

If you're still having problems after trying the above suggestions, getting your machine repaired is the next step. All Xboxes experiencing the ring of death have had their warranties extended for three years beyond the purchase date. If you have opened up your console this warranty is void.

If you're not used to working with your hands, then sending your Xbox back to Microsoft is the safest way to go. But expect up to several weeks of delay before your repaired Xbox gets back to you. It doesn't make sense to do otherwise unless you're feeling comfortable about doing the repair yourself.

An expensive but quicker option is to send your console to a repair shop.

For those who are inclined to take matters into their own hands, the quickest and cheapest option is to repair it yourself using this guide. If you can follow directions, it's fairly simple to do. My sister recently repaired her kid's Xbox.

 

Fix Your Xbox Yourself.

fix your xbox 360



This guide will fix these problems:

Freeze ups
Distorted Graphics
2 red lights error
3 red lights error (ring of death)
4 Red Lights
E74 Error - this is the error where you get text on the screen saying E74

The fix will take you 1 to 2 hours to do and can be done with some common household items and tools. It has full videos and a guide to take you through each step with ease. Nothing in the repair process is left out.

The 8 high definition videos are quite good. You can see everything that he's doing and his presentation style is very clear.

If you do this fix following the videos you will have a working xbox. The fix is permanent.

Useful Amazon Products 

Xbox 360 Repair Kit - X-Clamp Hardware Replacement

Xbox 360 Repair Kit - X-Clamp Hardware Replacement

1 used & new available from $12.95

Xbox 360 For Dummies (For Dummies (Computer/Tech))

Xbox 360 For Dummies (For Dummies (Computer/Tech))

by: Brian Johnson, Duncan Mackenzie

14 used & new available from $5.97

Moonknight 7 Piece Opening Tool Kit for Xbox 360 and Xbox

Moonknight 7 Piece Opening Tool Kit for Xbox 360 and Xbox

1 used & new available from $9.99

Xbox 360 Intercooler 360 - Black

Xbox 360 Intercooler 360 - Black

52 used & new available from $7.99

The Gadget Geek's Guide to Your XBox 360

The Gadget Geek's Guide to Your XBox 360

by: Jonathan S. Harbour

38 used & new available from $9.90

More Info here: 

Inside Source Reveal the Truth About Xbox 360 "Red Ring of Death" Failures
An individual who has worked on the Xbox 360 project for many years had these unflattering remarks to say...
Wikipedia
Useful and comprehensive information on the ring of death from Wikipedia.

Xbox 360 Disassembly - Photo Sequence 

Fixing Your Xbox 360 Is Doable With Some Common Household Items:

Xbox 360 troubleshooting

red ring of death fix

red ring of death fix

red ring of death fix

red ring of death fix

red ring of death fix

red ring of death fix



If you missed reading my section on repairing your Xbox yourself, click here to find out if this is the right option for you.

Xbox 360 Reliability Statistics 

Xbox 360 has worst reliability but should improve.

The following statistics and bar graphs are taken from a study made by Square trade. It analyzed the failure rates of over 16,000 game consoles covered by their warrantee care plans.

The malfunction rates of Xbox 360, PS3, and Wii after 2 years of ownership were compared. Of the three, Xbox 360 had the worst reliability record. With the introduction of the "Jasper" chipset in late 2008, the Xbox 360's reliability should improve.

In the graphs below, RROD is short for "Red Ring of Death".

Xbox360 reliability study

Xbox360 reliability

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by Marc_Sandford

I'm a tech geek and info junkie. I (really do) hope you find what you're looking for. (more)

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