The Customer Focused Entrepreneur Hates Bad Customer Service
The customer focused entrepreneur (or custompreneur as I call them) is focused on helping the customer to get the best possible experience from any contact with the company.
That means that the custompreneur must have a focus on and commitment to customer service excellence.
Unfortunately there can be a difference between intentions and results.
I am sure that no business deliberately sets out with the goal of providing bad customer service but that is what we experience day in, day out.
Often this is because business doesn't see the service from the customer's point of view.
Many companies are under the illusion that what is easy and convenient for the business and its staff, is also good for the customer.
But we know different.
We are on the receiving end so this is your chance to educate companies about what bad service really is.
So if you have a funny story to tell or you feel like a rant (no bad language) then this is your chance.
Which Industry Do You Think Provides The Worst Customer Service & Experience?
Sometimes bad things happen so no one is immune from customer service problems but which industry do you find has the worst attitude and service to customers?
Who do you think concentrates on their own interests and cares little about customers' well-being?
What "Customer Service" Habit Drives You Crazy?
Is there one thing that always seems to tip you over the edge from a reasonable person to someone looking to get even?
Did I Miss A Habit That Makes You Mad?
I sure I missed something really obvious so give me a nudge and remind me.
smd12 wrote
Dr. Heru Shango of the Bronx, NY
Anonymous said...
Dr. Heru Shango of the Bronx, NY is a fraud, his juices are nothing more than simple mixture of ginger and lemon and all spice. Age old recipes for removing toxins, this is nothing new. His product is nothing new. He charges outrageous prices for these juices that you can easily make on your own with a juicer and a book on basic nutrition and food properties. I have found him to be extremely unprofessional, not timely in his delivery of product and overall a person looking to take advantage of others. I have been foolish in not researching his credentials to see if he has any license to practice as a natural doctor. From his responses to easy health questions, I surmise that he is not that well studied. He advised things that are counter productive for my condition. This is not a matter of opinion or a natural choice versus a traditional doctor's advice, the example that I speak of was just blatant ignorance and the advice given was so far of the mark, I was shocked. After asking several more questions on various health topics, that he had no answer for or tried to belittle me for not knowing the answers, I decided to no longer do business with this witch doctor. This was the last straw after dealing with his unprofessional and difficult personality. Do not trust your health to this man! Anyone bottling juices from their home (with no health standards or regulations to adhere to) who does not have a label with ingredients and will not share what is in the cure (what about food allergies)is not someone who you should be taking drinks from. Who knows what is in the cool aid, he could very well be Jim Jones.
Posted November 23, 2008
Pepe Mariano Jr. (PH) wrote
Well I believe a bad customer service is... Not giving a genuine concern to a customer well-being and doesn't have a sincere desire to help or solve customer's problems.
And if a customer is *dumb* or *stupid*, customer service must serve them POLITELY and with RESPECT. Treat them like your "boss" and always offer additional service.
There is a lot of bad customer service. But the main idea of having a bad customer service is when you don't get what you really need to solve your problem. And sometimes solving a problem uncover another new problem. So it is hard to tell when is the bad customer service happened, or if the customer service provide a good service or not.
But some customer service is really bad service, and there is another reason for that.
That's all I can add.
Posted November 23, 2008
Scott Timmons wrote
When they pass the buck and make it my problem to make contact-- trying to wear us out-- this to me is the most annoying
Posted October 19, 2008
Your_Profit_Coach wrote...
Your wish I my command. I have added the Adsense on a website point as you clearly feel strongly about it.
Posted February 25, 2008
Cornelis wrote
All these useless add from google
Posted February 25, 2008
Please Get Involved By Sharing Your Stories About Bad Customer Service
Make sure that you cast your vote and then tell a little story. I am sure that you have been on the receiving end of bad service.
It only takes one person to start the ball rolling and it would be great if it was you.
This page is receiving regular hits so people are interested in finding out about bad customer service.
I encourage you to take part in the surveys and to tell a little story where you received bad customer service, what you expected and what could have been done to recover the situation.
Bad Customer Service - Retail
Do you have stories of bad service from retail businesses?
Please describe the problem, what happened and how you would have liked to be treated.
Don't name the company, no matter how much they deserve it. Neither you or I want to be taken to court.
I want this to be a learning experience rather than a general gripe so it is constructive criticism that I am after.
Your_Profit_Coach wrote...
I went to the supermarket yesterday and got there about 10 minutes after they opened.
Unbelievably the trolleys were chained up leaving some customers to stand around in the cold while others decided that if they wanted to limit our purchases to a hand basket, then that's what they could do.
This was a clear case of either not having or not applying a store opening checklist.
In the bigger scheme of things, it probably didn't affect their takings much because I did see trolleys in the store later, but it irritated me.
Posted March 03, 2008
Bad Customer Service - Retail Services
Do you have an interesting story to tell about bad service from Retail Service companies eg hotels, restaurants, dry cleaners etc.
Bad Customer Service - Financial Services
Do you have an interesting story to tell about bad service from Financial Service companies eg banks, insurance companies, investment companies etc.
Your_Profit_Coach wrote...
Time for a little rant about an insurance company.
I receive a letter reminding me to pay but i haven't received the policy renewal documentation. I call, press all the button options and wait and wait...
No response. Decide to write (as there is no convenient email address) asking them to resend documentation.
Today I receive a letter saying that if I do not pay by 26 February my insurance will be cancelled. Today's date? It's February 29th.
Don't you just love these financial service companies?
Where am I now? I don't know. I have decided to write to them again because waiting and waiting on the telephone ruins my mood and transfers to other areas.
Posted February 29, 2008
Bad Customer Service - Internet Businesses
Do you have an interesting story to tell about bad service from Internet businesses?
Bad Customer Service - Manufacturing
Do you have an interesting story to tell about bad service from manufacturing businesses?
Bad Customer Service - Professional Services
Do you have an interesting story to tell about bad service from professional service businesses?
Bad Customer Service - Tradesmen
Do you have an interesting story to tell about bad service from tradesmen service businesses like builders and plumbers?
Bad Customer Service - Utilities
Do you have an interesting story to tell about bad service from utility service businesses like the electricity, gas and telephone providers?
Do You Like This Page?
Now it is my turn.
Give it to me straight.
Do you like the page (this is just one of a series connected with customer service and the concept of helping you to be a custompreneur)?
banjo wrote...
Hi mate
Nice page.
I hate bad customer service!!!! Drives me crazy.
What i find interesting is that it often comes from people who you would expect to be better.
Cheers Banjo
Posted July 09, 2008
When Customers Fight Back...A Little Too Much
being a nice, peaceable chap I don't go too far but try to punish them where it hurts, in their bank balance.
But as this blog posting explains from Small Biz Mentor, some people do go that one step further.
- Shop Rage - Customers Fight Back
- I can't encourage verbal and physical abuse but sometimes it seems to be so well deserved.
Unfortunately it is usually not the fault of the front line staff but some behind the scenes manager who makes ridiculous policies.
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