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Bad Customer Service - Retail

From the lens Bad Customer Service: Examples Of Bad Customer Service.

Do you have stories of bad service from retail businesses?

Please describe the problem, what happened and how you would have liked to be treated.

Don't name the company, no matter how much they deserve it. Neither you or I want to be taken to court.

I want this to be a learning experience rather than a general gripe so it is constructive criticism that I am after.

  • Donnovan S Jun 15, 2011 @ 6:50 pm | delete
    I wrote a book about this, The Way You Make Me Feel ... it is interesting how the feelings of the customer is often forgotten by those in customer service roles.

    http://www.iuniverse.com/Bookstore/BookDetail.aspx?Book=340969
  • Gary Berlin Oct 20, 2010 @ 11:43 pm | delete
    Allegiant airlines has the most pathetic cust. svc. dept. I have ever encountered. They make excuses, don't accept any responsibility for their part in the issue, and refuse to validate or acknowledge the customer's complaint. As a student of cust. svc., I have done analysis for many years of companies big and small, and Allegiant has the #1 spot by far for being clueless...If anyone would like details of my interaction with them, please request at gberlin1@cox.net..........for now, I say: STAY AWAY!!....Gary
  • Chris Jefferies Nov 19, 2009 @ 6:41 am | delete
    I was thinking about ordering a new office PC and was taken in by Dell’s offer of a £75 Google AdWords voucher, which would have really helped with my start-up company’s fledgling marketing campaign. My only reservation was the delivery time, so I rang up Dell to find out more. Mistake. Their customer service operative persuaded me to stay on the line and complete my order over the phone. This meant he could fast track my order. This took the ordering process out of my hands, as he filled in the form at his end. I was then pressured into rapidly reading the invoice that he e-mailed to me before completing the order. I was still happy, because I thought I was getting a good deal.
    One week later, the computer arrives and there is no mention of the Google AdWords voucher. So I ring up to ask about it, and the very same customer service operative points out that the voucher was not included on the invoice. In my haste, I had not spotted this on the invoice, but more importantly, he had not asked me if I wanted it or not.
    This voucher is a free extra, so could I get one sent out anyway?
    Not a chance. However, sir, if you were to order another Dell computer, you would get a voucher then.
    That’s hardly the point – I should have been offered it in the first place.
    If customer service operatives want to take the ordering process out of my hands, I wish they’d be more thorough with it. There are dozens of things to remember when ordering a new PC, and not being able to see the order form from you end doesn’t exactly help. My advice would be to stick with online order forms, wherever possible. That way you can always be sure you are getting what you want and aren’t being shortchanged.
  • Barbara K Jul 30, 2008 @ 7:56 am | delete
    My Mistral Washing Machine is not working the way it should so I rang Mistral's Consumer hotline on the 18 July 2008 & was given a job number & was told it would be 14 Days untill someone would come to fix my Washing Machine it is now the
    30 July 2008 & I am sill waiting for them to send repair man to fix my Washing Machine that still has 1 year left on its 3 year Warranty.
  • Your_Profit_Coach Mar 3, 2008 @ 2:15 am | delete
    I went to the supermarket yesterday and got there about 10 minutes after they opened.

    Unbelievably the trolleys were chained up leaving some customers to stand around in the cold while others decided that if they wanted to limit our purchases to a hand basket, then that's what they could do.

    This was a clear case of either not having or not applying a store opening checklist.

    In the bigger scheme of things, it probably didn't affect their takings much because I did see trolleys in the store later, but it irritated me.

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