Bad Customer Service - Financial Services
From the lens Bad Customer Service: Examples Of Bad Customer Service.
Do you have an interesting story to tell about bad service from Financial Service companies eg banks, insurance companies, investment companies etc.
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Your_Profit_Coach
Feb 29, 2008 @ 6:37 am | delete
- Time for a little rant about an insurance company.
I receive a letter reminding me to pay but i haven't received the policy renewal documentation. I call, press all the button options and wait and wait...
No response. Decide to write (as there is no convenient email address) asking them to resend documentation.
Today I receive a letter saying that if I do not pay by 26 February my insurance will be cancelled. Today's date? It's February 29th.
Don't you just love these financial service companies?
Where am I now? I don't know. I have decided to write to them again because waiting and waiting on the telephone ruins my mood and transfers to other areas.
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by Your_Profit_Coach
Hi
I am working on a project to develop customer focused entrepreneurs (or custompreneurs as I am calling them).
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