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From the lens Bad Customer Service: Examples Of Bad Customer Service.

I sure I missed something really obvious so give me a nudge and remind me.

  • Al & Wendy Dec 17, 2010 @ 3:58 pm | delete
    The "authorized dealer" of parts for one of the well-known makers of DLP-style televisions refused to provide a refund after saying they would with bogus reasons that were refuted on four separate occasions. First it was "it wasn't the original box", then it was "it was just in a plastic bag", then it was "it did not have the original packing styrofoam", then it was "it cannot be resold because something is rattling inside it". The rattling turned out to be the screws used to tighten down the part. This company is FOX INTERNATIONAL. Avoid them at all costs.
  • mgassistant Nov 14, 2010 @ 1:23 am | delete
    Very useful lens :)
  • Gary Berlin Oct 20, 2010 @ 1:04 pm | delete
    Warning: Avoid Allegiant Airlines if at all possible. The worst example of 'customer service' that I have ever encountered. They were dishonest with me, and completely unwilling to show any flexibility regarding an issue where that could have been done. After many attempts to talk to a cust. svc. rep, I was finally forced to write a letter, which I did. I was very appropriate, stuck to the facts, and after five weeks, received a call from a person who showed no interest in understanding what happened to me. I strongly advise anyone thinking about flying on this airline to do everything possible to find an alternative.
  • Chris Aug 2, 2010 @ 2:10 pm | delete
    The Customer Service at my local gym is so lazy, rude and just downright shoddy, I've written a blog about it. Partly to share with the world how bad they are, and partly for my own sanity. If we can all have a laugh about it, it almost seems bareable!
    http://ihatethecretinousgym.blogspot.com/
  • Beverley Steyn Jun 25, 2009 @ 4:13 am | delete
    Dear Sir or Madam, Please can you help me. its to do with my Sony Hi-Fi to which I took in to Mastercare on the 18th March 2009. to which I was toldit would take 10 working days, and if the cost was over R400.00 they would phone me.I went back to mastercare, to find that they had moved,did not tell us that they were moving. For when we found them the two girls at the desk were not interested in helping us.When we did get help, we were told nothing was done and the guys name is Monty is doing the job, but we will phone you.Well Im still waiting for that call. I have phoned so many times and been put on hold, then told leave your name and number and we will get back to you ,and Im still waiting.Igot hold of a chap called Travis Conn he gave me his Email address and cell number to which is tconn@mastercare.co.za cell 0725929909 .I f I have heard twice from him Im lucky.Please can you help me in this matter. It is a Sony Hi-Fi,model HCD-N555AV.Serial number 5002347. Regards Bev Steyn
  • smd12 Nov 23, 2008 @ 9:19 pm | delete
    Dr. Heru Shango of the Bronx, NY

    Anonymous said...
    Dr. Heru Shango of the Bronx, NY is a fraud, his juices are nothing more than simple mixture of ginger and lemon and all spice. Age old recipes for removing toxins, this is nothing new. His product is nothing new. He charges outrageous prices for these juices that you can easily make on your own with a juicer and a book on basic nutrition and food properties. I have found him to be extremely unprofessional, not timely in his delivery of product and overall a person looking to take advantage of others. I have been foolish in not researching his credentials to see if he has any license to practice as a natural doctor. From his responses to easy health questions, I surmise that he is not that well studied. He advised things that are counter productive for my condition. This is not a matter of opinion or a natural choice versus a traditional doctor's advice, the example that I speak of was just blatant ignorance and the advice given was so far of the mark, I was shocked. After asking several more questions on various health topics, that he had no answer for or tried to belittle me for not knowing the answers, I decided to no longer do business with this witch doctor. This was the last straw after dealing with his unprofessional and difficult personality. Do not trust your health to this man! Anyone bottling juices from their home (with no health standards or regulations to adhere to) who does not have a label with ingredients and will not share what is in the cure (what about food allergies)is not someone who you should be taking drinks from. Who knows what is in the cool aid, he could very well be Jim Jones.
  • Pepe Mariano Jr. (PH) Nov 23, 2008 @ 12:32 am | delete
    Well I believe a bad customer service is... Not giving a genuine concern to a customer well-being and doesn't have a sincere desire to help or solve customer's problems.

    And if a customer is *dumb* or *stupid*, customer service must serve them POLITELY and with RESPECT. Treat them like your "boss" and always offer additional service.

    There is a lot of bad customer service. But the main idea of having a bad customer service is when you don't get what you really need to solve your problem. And sometimes solving a problem uncover another new problem. So it is hard to tell when is the bad customer service happened, or if the customer service provide a good service or not.

    But some customer service is really bad service, and there is another reason for that.

    That's all I can add.
  • Scott Timmons Oct 19, 2008 @ 8:35 am | delete
    When they pass the buck and make it my problem to make contact-- trying to wear us out-- this to me is the most annoying
  • Your_Profit_Coach Feb 25, 2008 @ 9:00 am | delete
    Your wish I my command. I have added the Adsense on a website point as you clearly feel strongly about it.
  • Cornelis Feb 25, 2008 @ 8:51 am | delete
    All these useless add from google

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