The relevance of branding on the Internet
For example, consider the situation with the marketing of corporate sites. Usually, an understanding that "something wrong" with site or it does not work, leads businessmen to Internet marketing professionals. Working with our clients, we notice that time goes when the page was created as a fashion accessory. Both large and medium-sized organizations have specific goals for web sites, require performance. In this case, each company has their own albeit notion of web site key performance indicators (KPI). We take into account the most popular KPIs and draw some conclusions:
- site should be known ("promoted");
- it's necessary to take it to the first line in SERPs;
- it must make a favorable impression and build / maintain the image of the company;
- its mission - promote products and services.
Please note that performance indicators reflect the real purpose of the site rather than commercial. More "mundane" purposes would be as:
- sell from the site a certain number of goods in the quarter for a certain amount;
- not less than 40% of traffic should be converted into sales;
- the number of subscribers to news or the number of accounts should be increased twofold.
Brand requirements on the Internet
The wording " web site promotion with the internet marketing tools" can be misleading and direct marketing activities in the wrong direction. It seemed to imply that the tools available to the network - just a tool along with off-line.Internet as a specific medium dictates strict conditions for branding. It's impossible to promote brand in various kinds of information space, using the same methods. It is no accident in the Internet marketing to talk about e-brands, born on the Web, such as Amazon or eBay. However, the usual brand also must receive an "electronic version". Next, we consider the necessary properties of e-brand (other than the individuals assigned to it by brand managers).
Information openness.
Internet - it's a means to find and share information. Development of Web 2.0 services for the Global Network secures this feature. Here brand has no right just "flirt" with the audience: regale her with brand mythology, vivid stories, glamorous advertising images, professional photographs and adjectives in the superlative degree. All this is good for traditional branding channels (TV, magazines, radio) and prevent some restraint and seriousness will be desirable for the web. People are turning to the Internet as a source of unbiased information. They usually opt for what seems true, objective, credible, and therefore it's useful for e-brand to take a position as to the objectivity, full transparency. "Quasi" - because in any case it translates the interests of a particular company. However, the maximum possible amount of a reliable information about company, product or service on the Internet more efficiently generates considerate and loyal attitude than strong, but the artificial images.
Adequacy of expectations.
Each brand must be adequate to the expectations of its target audience, it's obvious, but don't think about the uniqueness of the Internet environment. Usually off-line brand the first "show initiative" (in the form of advertising, PR, promotions, packaging design and merchandising in retail outlets). In the online environment the initiative often comes from the consumer and has the form of a search query as Internet users are usually looking for information about goods and services using search engines. The presence of brand in search results, as well as the page that opens in user's browser must correspond to expectations when you click on the link.
The rate of exposure.
You can often find a statement that the Internet - it's an environment of high speed. Consumers tend to scan information on a diagonal in a few seconds. In the web brand content should be "catchy" to be noticed and simple enough so that it is not complicated perception. The logo, text, images, web site as a whole must be easily understood and quickly loaded (unless the contrary is not a conscious concept.) Don't forget about the manufacturability of the Internet. This aspect of brand existence should be always taken into account.
Convenience.
It refers to the ease of use (usability) and no need to install special software, browser versions, fonts, etc. If you fancy off-line brand managers do not cause unnecessary inconvenience (all forms of the same look and are perceived in the real world, on television and in print) each computer and the browser can have its own version of the show in the Internet and consumer will have to solve technical problems independently.
Flexibility.
Internet users can easily move from one format to another one, from email to news sites, from your favorite social network to forums, from the Internet videos to the Internet radio. World Wide Web has become a real informative, communicative and media-combine that for many replaces non-network traditional formats.
For a long and successful existence in the Network brand should use all available promotion tools. Do not engage the support and development of brand with something one: banner advertising, PR, Promo colorful, newfangled viral advertising, etc. One-off point shares have weak and short-lived effect. The brand should be strengthened wherever is its audience and in the online environment it's not as expensive as it might seem. To promote brand on the web it's necessary intellectual effort and time, rather than financial costs.
Features of the Internet environment make us conclude this: even if the company is happy owner of a brand with history, tradition and fans, the emergence of "parallel world" called "Live" again puts on the agenda the issue of branding. Thanks to the information network capabilities people became more critical: they require proof of the success of new brands, corresponding to the rules of the Internet.
SEO, website optimization and branding
There are a large number of tools on the Internet to create and promote brands. However, SEO and website optimization in this context is usually overlooked. And it's in vain.
The importance of top places.
Placement on the top places of search results - it's not just a commercial necessity, but also "matter of honor." It is known that users have only rarely drop beyond the first or second page of issue but also, consciously or unconsciously downplay the significance of sites that don't fall into prestigious top ten or twenty. If the product or the company doesn't occupy the first places on key demands, they can't claim to be a brand but rather on the position of ordinary trademarks. To evaluate the significance of this factor it's enough to remember: most of traffic to sites (and hence to brands) goes through the search service. The site holding the first position on the important needs, every second, with each query promotes its brand and support at no additional cost for special events. The presence on the top twenty guarantees not only the status. Let's recall the principles of internet branding: the top positions are for comfort and speed of choice for users who get useful and relevant links on the first pages, the trust relationship ("at the top - hence, worthy of the company"), the adequacy of the expectations (search engines developers tend to take on the first page the most relevant search information.)
Snippets.
The term "snippet" is a small excerpt from text that is founded by the search engine pages. Snippet is used as a description of the links in SERPs. Smart optimization provides the most advantageous snippet that can attract visitors (in this case it can be branded).
Landing page. The reference in search results should lead to a relevant request page which is partly a function of SEO. Once get the wrong page, which was promised in snippet or finding complex and confusing site user feels cheated. Build a trusting relationship with user, ignoring his demands for convenience and speed won't work.
Proceed to the site. It's important to stress: to promote brand it doesn't necessarily create a special, full of flash animations, games, contests, etc. projects. And the best of times, especially during crisis usual corporate website copes with the tasks of branding at a lower cost. Please note the following nuances.
The name of the site.
Ideally the word should be short, memorable and associated with either brand name or with a sphere of activity. In the English language Web sites often provided with very long names (it's due to a lack of free speech). For example, In Russia, it's recommended to reduce even the longest brands name, as not all users are able to type them correctly in the Latin alphabet.
Informational materials. The principle of transparency means providing a maximum of targeted audience and practical information. It can be placed on the corporate website or online store and beyond them is derived in a specially created website dedicated to a particular product.
However, very often companies prefer to focus everything on a single resource as it is more economical and more convenient (especially for online stores) format.
Feedback.
There is the route "brand - consumer" on the Internet that runs "two-way road." Web users rely on the quick contact with the brand and the ability to obtain additional information, so branding can't be complete without feedback: forums, answering questions, forms to send requests, instant messengers.
Constant contact.
Site is able to provide permanent contact with brand and not in the form of intrusive advertising, or funny, but useless and expensive pastimes (e.g flash games). The most inexpensive method is to stay in touch with the consumer - organize a thematic newsletter via email. More time consuming but not less useful (especially to drive traffic) path - is the publication of free materials for downloading: books, pamphlets, computer programs.
Design.
The importance of design for branding is obvious but interpretation of the term "design" is often quite wrong. A large amount of money and time resources spent on the creation of original, spectacular design, while the more important components of the site, including ease of use (usability) have received little attention that in terms of online branding is wrong.
The emphasis on search engine optimization and development of a corporate site shouldn't be understood in the way that other instruments, including the newest and most technologically sophisticated that have no right to exist.
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