How to cancel your UMG BuyersEdge, MyAdvisor or SimplyMine membership
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What should someone do if they have questions regarding their enrollment in the Buyer's Edge Club, SimplyMineNow or MyAdvisor?
If you have regarding your enrollment which appears on your credit card statement starting and it starts with UMG*(for example UMG*EDG(888)3267156 or UMG*EDG(866)8344536) and you'd like to cancel your membership, all you need to do is call customer service toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. You can also reach us via e-mail at CustomerService@unitedmarket.com.
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United Marketing Group (UMG) is a leading direct marketer of affinity membership programs and merchandise products. Membership programs such as SimplyMineNow (www.simplyminenow.com) and Buyer's Edge (thebuyersedgeclub.com) offered by United Marketing Group provide consumers savings in all major lifestyle spending categories, as well as peace of mind in key areas of consumer concerns. Unlike many other organizations, United Marketing Group specializes in utilizing all direct marketing media - the industry's inbound calls, outbound calls, direct mail and e-commerce tools - to maximize Partner earnings. The company has been in business for more than 35 years and enjoys innovative and long term relationships with numerous Fortune 500 Partners. UMG can be contacted toll free at 1-800-513-9000 or www.unitedmarket.com.
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Customer
Q. How did UMG Buyer's Edge access my credit card information?
A. UMG provides membership-based services and affinity merchandise offers. We partner with Fortune 500 companies. Through these partnerships, we offer customers benefits that save money, provide convenience and peace of mind. There are many ways that customers take advantage and register for Buyer's Edge programs through the internet, mail and telephone. If you have registered for UMG BuyersEdge, SimplyMineNow or MyAdvisor and you do not want to accept those benefits, you can simply cancel your membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. If you cancel during your trial period, you'll receive a full refund. After that, you can request a refund of your current month's membership fee.
Q. What should I do if I receive a credit card bill with a charge to UMG Buyers Edge or UMG SimplyMine or UMG MyAdvisor?
A. The first thing to do is review your membership materials. Customer satisfaction is UMG's #1 priority. If you have questions regarding the benefits, or would like a new copy of your membership materials sent out, please contact us toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. After that, if you do not want to continue your UMG membership, simply cancel your membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. If you cancel during your trial period, you'll receive a full refund. After that, you can request a refund of your current month's membership fee.
Q. I have a complaint with the United Marketing Group. What should I do?
A. The United Marketing Group has a very liberal refund policy. If you have a complaint please contact us right away so that we may resolve it quickly for you. Contact our customer service department by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
Q. Buyer's Edge (SimplyMineNow or MyAdvisor) appeared on my credit card statement. I don't want it. What should I do?
A. If you do not want to accept these benefits, you can simply cancel your membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. If you cancel during your trial period, you'll receive a full refund. After that, you can request a refund of your current month's membership fee. If you have questions regarding the benefits, or would like a new copy of your membership materials sent out, please contact us toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
Q. UMG is "scamming" me. Should I contact my bank?
A. United Marketing Group is dedicated to customer service and resolving any issues you may have. There is no need to contact your bank. Simply contact Customer Service toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST to cancel your membership and receive a refund. You can also reach us via e-mail at CustomerService@BuyersEdgeClub.com. Please allow one business day to receive a response to your e-mail inquiries.
Q. I would like to register a complaint with UMG. Who can I contact?
A. Please contact us toll-free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. You can also reach us via email at CustomerService@BuyersEdgeClub.com.
Q. Is my Membership secure?
A. Yes. We use Secure Socket Layer (SSL) to protect your credit card and Membership information from unauthorized access. When you place an order online, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request.
Q. Who is the United Marketing Group (UMG)?
A. United Marketing Group (UMG) is a leading membership-based service provider and affinity merchandise company. UMG's management team has more than 35 years of industry leadership experience and has established long-standing relationships with many Fortune 500 companies. UMG offers a wide array of lifestyle enhancement membership programs designed to save consumers money, provide convenience and peace of mind. Our new state-of-the-art Customer Care Center is now open 24/7. The Customer Care Center is 100% internally owned and operated in the U.S. by United Marketing Group. Our Customer Service Representatives are here to assist you. They are the core of our success. UMG maintains a highly experienced and motivated team that brings dedication and a strong work ethic to customer service and support.
Facts about our Customer Service Center:
%u2022100% of calls reach a Live Representative (excluding dropped) and 80% of calls are answered in 25 seconds or less
%u2022100% internally owned and operated in U.S.
%u2022Every Customer Service call is recorded allowing us to monitor the quality of each call
%u2022Quality control team monitors our Customer Service Representative's dialogue with you
%u2022Each Customer Service Representative is monitored 5 times per week and also evaluated monthly by our call center director
%u2022Our personnel have experience, with minimum average of three years and up to 30+ years
UMG strives to meet your expectations and wants you to understand how we operate and how to work with our Customer Service Team. This website was written to outline our policies and to clarify many of the most common questions that we hear from our customers. Customer satisfaction is UMG's #1 priority. If you have questions regarding the benefits, or would like a new copy of your membership materials sent out, please contact us toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
OTHER RESOURCES
Press Release Announcing Launch of Customer Service Website
http://unitedmarket.com/UMG-customer-service-website-launched
Corporate Profile on LinkedIn
http://www.linkedin.com/companies/united-marketing-group
United Marketing Group Squidoo Page
http://www.squidoo.com/UMG-Buyers-Edge
Better Business Bureau Ranking
http://www.bbb.org/chicago/business-reviews/advertising-direct-mail/united-marketing-group-in-schaumburg-il-987
New Customer Service Website
http://customerservice.unitedmarket.com
BLOGS:
http://simplyminenow.wordpress.com
http://umgbuyersedge.wordpress.com
A. UMG provides membership-based services and affinity merchandise offers. We partner with Fortune 500 companies. Through these partnerships, we offer customers benefits that save money, provide convenience and peace of mind. There are many ways that customers take advantage and register for Buyer's Edge programs through the internet, mail and telephone. If you have registered for UMG BuyersEdge, SimplyMineNow or MyAdvisor and you do not want to accept those benefits, you can simply cancel your membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. If you cancel during your trial period, you'll receive a full refund. After that, you can request a refund of your current month's membership fee.
Q. What should I do if I receive a credit card bill with a charge to UMG Buyers Edge or UMG SimplyMine or UMG MyAdvisor?
A. The first thing to do is review your membership materials. Customer satisfaction is UMG's #1 priority. If you have questions regarding the benefits, or would like a new copy of your membership materials sent out, please contact us toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. After that, if you do not want to continue your UMG membership, simply cancel your membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. If you cancel during your trial period, you'll receive a full refund. After that, you can request a refund of your current month's membership fee.
Q. I have a complaint with the United Marketing Group. What should I do?
A. The United Marketing Group has a very liberal refund policy. If you have a complaint please contact us right away so that we may resolve it quickly for you. Contact our customer service department by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
Q. Buyer's Edge (SimplyMineNow or MyAdvisor) appeared on my credit card statement. I don't want it. What should I do?
A. If you do not want to accept these benefits, you can simply cancel your membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. If you cancel during your trial period, you'll receive a full refund. After that, you can request a refund of your current month's membership fee. If you have questions regarding the benefits, or would like a new copy of your membership materials sent out, please contact us toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
Q. UMG is "scamming" me. Should I contact my bank?
A. United Marketing Group is dedicated to customer service and resolving any issues you may have. There is no need to contact your bank. Simply contact Customer Service toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST to cancel your membership and receive a refund. You can also reach us via e-mail at CustomerService@BuyersEdgeClub.com. Please allow one business day to receive a response to your e-mail inquiries.
Q. I would like to register a complaint with UMG. Who can I contact?
A. Please contact us toll-free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. You can also reach us via email at CustomerService@BuyersEdgeClub.com.
Q. Is my Membership secure?
A. Yes. We use Secure Socket Layer (SSL) to protect your credit card and Membership information from unauthorized access. When you place an order online, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request.
Q. Who is the United Marketing Group (UMG)?
A. United Marketing Group (UMG) is a leading membership-based service provider and affinity merchandise company. UMG's management team has more than 35 years of industry leadership experience and has established long-standing relationships with many Fortune 500 companies. UMG offers a wide array of lifestyle enhancement membership programs designed to save consumers money, provide convenience and peace of mind. Our new state-of-the-art Customer Care Center is now open 24/7. The Customer Care Center is 100% internally owned and operated in the U.S. by United Marketing Group. Our Customer Service Representatives are here to assist you. They are the core of our success. UMG maintains a highly experienced and motivated team that brings dedication and a strong work ethic to customer service and support.
Facts about our Customer Service Center:
%u2022100% of calls reach a Live Representative (excluding dropped) and 80% of calls are answered in 25 seconds or less
%u2022100% internally owned and operated in U.S.
%u2022Every Customer Service call is recorded allowing us to monitor the quality of each call
%u2022Quality control team monitors our Customer Service Representative's dialogue with you
%u2022Each Customer Service Representative is monitored 5 times per week and also evaluated monthly by our call center director
%u2022Our personnel have experience, with minimum average of three years and up to 30+ years
UMG strives to meet your expectations and wants you to understand how we operate and how to work with our Customer Service Team. This website was written to outline our policies and to clarify many of the most common questions that we hear from our customers. Customer satisfaction is UMG's #1 priority. If you have questions regarding the benefits, or would like a new copy of your membership materials sent out, please contact us toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
OTHER RESOURCES
Press Release Announcing Launch of Customer Service Website
http://unitedmarket.com/UMG-customer-service-website-launched
Corporate Profile on LinkedIn
http://www.linkedin.com/companies/united-marketing-group
United Marketing Group Squidoo Page
http://www.squidoo.com/UMG-Buyers-Edge
Better Business Bureau Ranking
http://www.bbb.org/chicago/business-reviews/advertising-direct-mail/united-marketing-group-in-schaumburg-il-987
New Customer Service Website
http://customerservice.unitedmarket.com
BLOGS:
http://simplyminenow.wordpress.com
http://umgbuyersedge.wordpress.com
Update from United Marketing Group
Customer service update from UMG
Customer Service Update from United Marketing Group
curated content from YouTube
by UnitedMarketingGroup
UnitedMarketingGroup
SCHAUMBURG, IL--(Marketwire - February 8, 2010) - United Marketing Group (UMG), a direct marketing company, today announced that it is implementing a... more »
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