"Conflict is an everyday occurrence. Unproductive conflict can create unnecessary distractions, stifle productivity and harm relationships. But can you use conflict to your advantage? Can conflict improve the quality of your decisions and the ultimate success of your projects and relationships? Absolutely." (Taken from ACQYRSkills.com)
This lens is devoted to providing you with resources on improving your personal and professional relationships both with colleagues and clients.
Conflict Styles and Behaviors
Everyday you deal with competitors, perfectionists, dominators, accommodators, avoiders, regulators, insulators, and compromisers. What a battle! Plus, everyone behaves and reacts differently to the environmental factors around them, making conflict management even more challenging.
- Competitor: "I win, you lose."
- Perfectionist: "It is not good enough."
- Dominator: "Do it my way or else."
- Accommodator: "You will like me more if I lose and you win."
- Avoiders: "This too shall pass."
- Regulator: "Sorry, but that's against the rules."
- Insulator: "I would, but my boss says I can't."
- Compromiser: "I'll give up A and you give up B."
- (Fully explained and detailed in ACQYR Conflict Resolution, http://www.acqyrskills.com)
Conflict Resolution Resources
Keep your cool. Get tips to use conflict to your advantage.
- ACQYR Conflict Resolution Report
- In the ACQYR Conflict Resolution report, you will learn how to achieve sustainable personal and business growth and greater productivity through more innovative solutions. You will also learn how to identify negative conflict styles and behaviors and how you can counter them with your own positive actions.
- Conflict Resolution Network Canada
- Canada's source for conflict resolution connections, information and resources, Conflict Resolution Network Canada
- The Association for Conflict Resolution | ACR
- The Association for Conflict Resolution (ACR) is a professional organization dedicated to enhancing the practice and public understanding of conflict resolution. ACR represents and serves a diverse national and international audience that includes more than 6,000 mediators, arbitrators, facilitators, educators, and others involved in the field of conflict resolution and collaborative decision-making.
- Conflict Resolution Network - Home page
- Conflict Resolution skills and strategies build stronger, more cohesive organisations and more productive relationships. Our vision is to build the conflict-resolving community.
- CRInfo: The Conflict Resolution Information Source -
- CRInfo (pronounced "See Our Info") stands for "conflict resolution information source." It is a free service, funded by the William and Flora Hewlett Foundation. As a "linking" site, our staff of editors maintains a keyword-coded catalog of over 20,000 Web, print, and organizational resources, as well as event listings and other conflict resolution-related resources.
- Mediate.com: Everything Conflict Resolution, Dispute Resolution, Mediation, Mediators, Collaborative Lawyers, Family, Work and Divorce
- Everything about mediation, negotiation, conflict and dispute resolution (and divorce). Over 2,200 articles and resources, web site technology, Internet marketing, DVD video and CD audio education.
- Work Conflict, Work Violence & Difficult People & Customers Help Center
- It doesn't matter what sector or what industry. Conflict can interfere with getting the job done, OR it can be harnessed to drive improved customer service and improve organizational life. It's up to us...how we behave to prevent destructive conflict and how we deal with it when it occurs (and it will)
Great Stuff on Amazon
Getting to Yes: Negotiating Agreement Without Giving In
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Difficult Conversations: How to Discuss what Matters Most
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The Dynamics of Conflict Resolution: A Practitioner's Guide
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