Conflict Resolution Resource Center

So you want to learn how to resolve conflicts through mediation? This lens provides you with all of the tools, techniques and resources you will need to become an awesome mediator.

When you find yourself involved in a mid-size conflict, what do you do? It's too big to ignore, and it's not really big enough to involve anyone else or to seek a formal solution. The good news is that there are some simple steps you can take to res...

At some point in time, you will probably find yourself helping other people to resolve a conflict between them. When that happens, you are acting as a workplace mediator. It's not necessarily a pleasant role. It is an important role. To do it well,...

Few people really like to, or feel comfortable with confronting issues directly. This discomfort usually comes from not really knowing how to confront the conflict situation without making it worse. I completely understand that concern. Still, we hav...

Stuck in a conflict? Don't know what to do or how to resolve it? Maybe you're not the one in the conflict, but you know two people who are. How can you help without getting drawn into the battle. This lens describes the conflict resolution process so...

Good conflict sounds like an oxymoron to many people. How can conflict possibly be good? When it helps a team identify the best possible ideas, conflict can be good. When people know how to protect their relationships during the conflict, teams can a...

When we find ourselves in conflict, we often communicate less effectively. Many of us resort to communication approaches that actually make the conflict worse rather than better. Fortunately, there is hope. We can learn to communicate in ways that b...

Apologizing for your contribution to a conflict can have a powerful impact on a conflict situation. This lens is about this highly under used conflict resolution technique. Learn about the power of apology, and learn how to offer an effective one. Th...

The way we think, the mindset, we take into a conflict situation can often determine the outcome. When we choose a resolving conflict mindset over a winning conflict mindset, we improve the odds of conflict resolution. This lens offers insights into...

At some point in time, you will have to change something in your organization. When this happens, you will have to face the common problems of organizational change - resistance and fear. Using good leadership skills and a thorough understanding of...

What ever you do, you'll do it better, faster and with more success if you are well prepared for it! Preparation is, in negotiation, as well in most things in life, extremely important. Master negotiators spend huge amount of time gathering informat...

Many organizations have low-level and high-level conflict resolution processes. Few have a strategy for handling conflicts that fall in the middle ground between informal discussion and formal intervention. This lack of strategy can cost organizatio...

Let's face it.  Conflict is a part of our everyday lives.  That's because we are each unique and have different views on the same situation.  That's what makes each of us interesting.  It's how we deal with our differences that ma...

I am creating this lens as a resource to people in organizations who feel conflict is a bad, destructive thing. I know it can cause problems, but that is only because we don't collectively know how to deal with it more effectively. Here I will provid...

Have you ever gotten angry when you found yourself in conflict with a co-worker or family member? Did the rush of emotion happen so quickly that you had a hard time controlling yourself? If you said yes, you are just like nearly everyone else on the...

Many potential conflicts can be stopped before they escalate by applying a concept known as preventative mediation. Learn how to stop conflicts before they start to escalate. Learn to recognize potential workplace and personal conflicts and to take...