Conflict to Harmony

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A quick overview of conflict management

Successfully managing differences requires.:

A quiet place to meet,
A dedicated period of time,
A willingness to listen to the other person,
A desire to offer alternatives for mutual resolution, and
A process for following up on the promises you have made to resolve your differences.

These are the essential steps people need to use to benefit from their differences.

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Contents at a Glance

The most important thing to know is...
Obstacles to Effective Communication
Here is How to Get What You Need From Others

Books about Conflict Management
Here are some great links about Conflict Management
Please Cooperate and Tell Us What You Think

more...

The most important thing to know is...

Conflicts and differences are not bad things. If properly approached they can help us better understand ours and others interests and needs. From there we can brainstorm solutions that will benefit us all.

Obstacles to Effective Communication

"Follow these steps to become a better communicator."

When we think of communication we usually think of talking. But effective communicators depend just as much or more on effective listening skills. Mediators, managers, lawyers, counselors among others rely on listening to a great extent. In order to be listened to one must first listen.

There are certain obstacles to communication that we can learn to avoid if we are able to identify those obstacles. Here are some more common communication obstacles and suggestions for evading.

Knowing the answer -

You think you know what the speaker is going to say before he finishes. You either cut him off or loose your focus, thereby harming the communication You can avoid this tendency by pausing for three seconds after the speaker stops talking. This allows the speaker to get their point across. You can also try to learn something new in the speaker's conversation. This will allow you to focus on what the speaker is saying and convey the feeling that you value what he is saying, hence enhancing the communication.

Trying to be helpful-

It may seem like you are aiding the other person by offering to solve the problem. But again you are likely missing what the speaker is saying. This impairs the flow of the conversation, gives the perception that you are making certain judgments about the speaker or that you are more capable of ascertaining the answer than the speaker. The way to remove this obstacle is to understand that you can give better advice if you fully listen to the speaker. After you have done so , politely ask if you may offer what you see as a possible resolution of the issue. Your concerns will be more readily accepted by the speaker.

Come back soon and learn more ways to diminish the obstacles to communication.

Here is How to Get What You Need From Others

Find out what their needs are.

To get what you want, give people what they want. Just what do people want?
Physical health,
Family Ties,
Financial Security,
Spiritual Growth,
Peace of Mind,
A Successful Career, and
Fame are the basic needs of people.

There is one important yet intangible thing everybody wants and that is appreciation. Being appreciated and complimented makes a person feel important. When you feel important, you feel valued, needed and wanted, and this gives you a whole lot of reason for existence.

Just how do you give somebody the feeling of importance? Say it, act it; just give it freely, honestly, and wholeheartedly. As literal as it is, saying how appreciative you are for a favor received, makes the other person feel important. You may not be able to describe exactly in words the feeling of importance when you're in the shoes of the recipient. But definitely, what you can not describe is real and priceless.

Books about Conflict Management

Just a few that I find helpful.

The Evolution of Cooperation: Revised Edition

by: Robert Axelrod

Amazon Price: $11.52 (as of 01/07/2010)
List Price: $16.00
Used Price: $6.72

Kid Cooperation: How to Stop Yelling, Nagging and Pleading and Get Kids to Cooperate

by: Elizabeth Pantley

Amazon Price: $11.53 (as of 01/07/2010)
List Price: $16.95
Used Price: $2.18

Conflict and Cooperation: Evolving Theories of International Relations

by: Marc A. Genest

Amazon Price: $113.95 (as of 01/07/2010)
List Price: $113.95
Used Price: $21.04

Conflict to Harmony

A quick overview of conflict management

Contents at a Glance

Contents at a Glance

The most important thing to know is...

Obstacles to Effective Communication

"Follow these steps to become a better communicator."

Here is How to Get What You Need From Others

Find out what their needs are.

Books about Conflict Management

Just a few that I find helpful.

Here are some great links about Conflict Management

Check 'em out. Or, add more to the list.

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Please Cooperate and Tell Us What You Think

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