credit card processing e- commerce fraud checklist

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30 Second Fraud Checklist for Ecommerce Merchants

Credit card fraud and online ordering fraud has hampered ecommerce merchants since the first credit card payment was taken over the internet. Because fraud is still successful, and because there is virtually no way to go after someone you suspect of fraud, it is still a plague to website owners trying to run a business on the internet.

Always try to stay one step ahead of those that are trying to relieve you of your money or valuable information

The Web Application Hacker's Handbook: Discovering and Exploiting Security Flaws

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You should know what you are up against. If you want to catch a thief you have to know how they think

Tackling online fraud

Online fraud is especially troublesome to online retailers, because they end up losing twice, first when the merchandise they shipped is not recoverable, and second when the real cardholder makes a chargeback. Now they lose the merchandise and the money they would have collected for it. There are numerous fraud screening applications designed to help ecommerce merchants prevent accepting and shipping fraudulent orders. However, many ecommerce sites aren't even covering the most basic of fraud screening principals.

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A plethora of available systems

No matter what you sell online from apples to xylophones, you need to make it enjoyable for your customers to shop and purchase your goods and services. Finding a system that is easy to setup make changes to and offers customers an enjoyable experience is a businesses primary goal. There are a lot of e commerce processing solutions out there and it is certain that there is one to suit your businesses needs.

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Top 10 tips

Here are several items that should be checked on every order before shipping. If you do nothing else for fraud screening at least cover these basic principals to help prevent some of the more obvious fraud.
If any of these are true, it's a good idea to further review the order, or contact the person making the purchase before shipping.
1. Billing and Shipping Addresses Don't Match
2. Requesting Overnight Shipping
3. Order is for Multiple Quantities of the Same Item
4. Items Being Ordered are Mainly of High Value
5. Order is for Uncommonly Purchased Items
6. Different but Related Products Being Ordered
7. AVS and/or CVV Verification Failed
8. Customer Made Several Unsuccessfully Attempts Before the Transaction was Approved
9. Customer's phone number and/or email look unconventional
10. Order is Being Shipped to Africa, Asia, or Eastern Europe

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  • gevans411 Jun 3, 2011 @ 6:22 pm | delete
    what a great lens - super useful in today's merchant environment
  • gevans411 Jun 3, 2011 @ 6:22 pm | delete
    what a great lens - super useful in today's merchant environment

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I am the owner of Quantum Merchant Services. I have lived in MN my entire life. I enjoy this area for it's great schools, (for the kids), it's diverse... more »

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