(by 2 people)
"The generally accepted purpose of Customer Relationship Management (CRM) is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures for interacting with those customers."
From Wikipedia entry.
Commercial web based CRM software
- Salesforce.com
- Salesforce.com is a well known online CRM system
- Siebel CRM on demand
- Siebel is one of the first companies to enter the CRM market.
- Salesboom
- Salesboom
- SalesLogix
- SalesLogix
- bTrack
- bTrack
- SageCRM
- SageCRM
Commercial desktop CRM software
- ACT!
- ACT!
- GoldMine
- GoldMine
- Terrasoft CRM
- Terrasoft CRM
Open source CRM software
- SugarCRM
- Well known CRM application, based on PHP / MySQL.
- Compiere
- Compiere is basically an ERP suite but also has CRM functionality
- Centric CRM
- Centric CRM
- vTiger
- Another solution built with PHP / MySQL.
- CentraView
- CentraView
- Hipergate
- CRM and GroupWare
CRM news sites
- CRM Today
- News
- CRM Guru
- News
- CRM Daily
- News
- Destination CRM
- News
CRM news
Using RSS feeds from multiple sources. Current sources: CRM Guru, CRM Daily
Fetching RSS feed... please stand byCRM links from del.icio.us
Fetching RSS feed... please stand byBooks on CRM (Amazon)
The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)
Avg. Customer Rating: 
Amazon Price: $37.79 (as of 12/01/2008) 
