A list of blogs on customer service, this is a sublens of
Customer Service Reader. Feeds from selected blogs
are posted here.
Customer Service Blogs
Their taglines in itals, followed by my comments, when the spirit moves
Where blogs are not mainly about customer service, these links go to their Customer Service indices.
- Because People Matter
- Mark Waltz ... because People Matter. Impressions from church, home, work and other cultural relationships
- CallCenterScript
- Call Center lessons and knowledge I've learned from owning a Top 50 Inbound and Outbound Call Center for 12 years.
- Consumer Help Web
- Consumer news from around the United States, plus tips on how to be a smarter consumer.
- Customer Service Reader
- Readings on Customer Service, from the best minds in the field
- CustomersAreAlways - Exceptional Customer service
- Customer Service - A discussion of customer service training, software, principles of customer services, tools, trends, outsourcing, hiring, and examples.
- customerservant.com
- Bringing A Little Humanity To Customer Service. Not much about that at all.
- Decent Marketing
- Here's to marketers who really do put the consumer first.
- Diary of a Customer Service Revolutionary
- A candid diary that tracks my efforts to launch a customer service initiative in a large national retail chain, from a position that has no formal power. If you're crazy enough to want to do something similar, I hope you can learn from what I did - and didn't - do right.
- Servimetrica
- Servimetrica's Blog about Quality and Productivity in Services
- The Social Customer Manifesto
- There are no spectators anymore. Participate.
- You don't know your customers
- Customer experience is the key to a sucessful software company. Do you think you know your customers? Think again.
Customer Experiementers
Focused on the "customer experience". Their taglines in itals.
- Creating Passionate Users
- The Creating Passionate Users bloggers are all authors of bestseller Head First books. They're all passionate about the brain and metacognition, most especially--how the brain works and how to exploit it for better learning and memory.
- Customer Experience Crossroads
- About branded customer experiences and how to create them
- Customer Service Experience
- Keeping the focus on customer care.
- Experience Economy Evangelist
- Jeff Kallay is spreading the good news and inspiring others to join the experience economy.
- Good Experience
- focus on customer experience by Mark Hurst
- ICE - Improving Customer Experience
- improve or melt away
- The Experience Journal
- Opinion, thought, and observations about customer experiences and the impact they have on business.
- This Is Broken
- This Is Broken is a project to make companies more aware of their customer experience.
Mainly Marketing
Their taglines in itals.
- Brand Autopsy
- thought-provoking discussion on all things marketing-related
- Church of the Customer Blog
- All about word of mouth, customer evangelism and citizen marketers. This links to its "Companies behaving badly" Archives.
- Emergence Marketing
- Thoughts on marketing, innovation, social networking, new products and the impact of technology on all those thingies.
- Fishing For Customers
- Fishing For Customers is a free compilation of advertising and marketing articles - proven business strategies and solutions for entrepreneurs, and owners of small retail and service companies.
Entrepreneurship
Their taglines in itals.
- DougHall.com - Brain Brew Radio
- Brain Brew Radio is about providing ideas and encouragement for helping American Revolutionaries. Brain Brew inspires your hopes through practical ideas, backed by data with a healthy dose of caffeinated encouragement & humor.
- Essential Connections
- Lora Adrianse on Connecting With Your Colleagues And Customers When It Matters Most
- Guy Kawasaki
- Blogger. n. Someone with nothing to say writing for someone with nothing to do. Guy Kawasaki is a managing director of an early-stage venture capital firm, and is a columnist for Forbes.com.
- Make It Great!
- Phil Gerbyshak Challenges You to Make It Great.
- Now What?
- Posts from an Expansion Stage Venture Capitalist
- Savvy Intrapreneur
- An Intrapreneur thinks like an entrepreneur seeking out opportunity for the company.
- Seth's Blog
- Seth Godin is a bestselling author, entrepreneur and agent of change.
- Tom Peters
- tompeterscompany! offers organizational assessment, consulting services, custom and standard in-house training seminars, integrated learning opportunities, trainer certification, a web store 'the WOW!Store', videos, booklets by Tom Peters, and more.
Anti-Customer Blogs
The revenge of the drones. Their taglines in itals.
- Call Center Purgatory
- Exploring the mind numbing insanity and childish corporate culture of an unknown call center employee.
- Callgirl Confessions
- Think it's easy answering the phone for a living? Think again! You might be a nice person, but something happens when people call a toll-free telephone number.
- Retail Record
- Some of the situations might be hard to believe, but people can really be that unreasonable, stupid, inconsiderate, cheap, self-centered . . . ! This is a record of actual events.
- My Worst Call of the Day
- a humorous customer service blog about my worst call of the day
