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Focused on standards of customer service, this is a sublens of Customer Service Reader. Standards define what customer service means, and what behaviors are expected of the members of the organization. They form the backbone of the customer service program. Without enforced standards, the program is spineless.
Links to entries in the Customer Service Reader blog
- CSR Standards section
- Standards section of the Customer Service Reader blog
- Customer Service Reader blog
- Main page of the Customer Service Reader blog
- Service standards
- Excerpts from Unleashing Excellence, The Complete Guide to Ultimate Customer Service, Dennis Snow and Teri Yanovitch
- Disney guidelines
- Excerpts from Be our Guest: Perfecting the art of customer service, Disney Institute
Customer service standards - General
Links to customer service standards on the web
- Best practices in courtesy
- Contents page of the "World-Class Courtesy" report of the National Performance Review. The study partners were selected because of their reputation for high quality customer service and their representation of a cross-section of industries. 1: Creating World Class Courtesy. 2: Implementing World Class Courtesy.
- Setting Customer Service Standards
- This Institute of Customer Service Fact Sheet addresses these questions: (a) In what terms should service standards be defined? (b) How do you go about creating service standards? (c) How many standards should a business have? (d) How are service standards used?
Customer service standards - Business
Links to customer service standards on the web
- Disney
- Standards of business conduct, The Walt Disney Company
- Fine Games
- This page documents those aspects of customer service that we understand YOU find most important. So, as one key factor in your decision about where to buy your games, we tell you how we do on these service qualities you find important.
- Nordstrom
- Listen to the customer. Provide them with what they want. Appreciate the fact they came to your store, and do everything within your power to ensure that they're satisfied when they leave.
- Revco
- In this excerpt from Customer Service - the Key to Your Competitive Edge, author Peggy Morrow gives us an inside look at the customer service improvement strategy of retailer Revco Drug Stores.
- Ritz-Carlton Gold Standards
- Our Gold Standards are the foundation of The Ritz-Carlton Hotel Company, L.L.C. They encompass the values and philosophy by which we operate and include The Credo, The Motto, The Three Steps of Service, The Basics, and The Employee Promise.
- Southwest Airlines
- At Southwest Airlines, our Mission Statement has always governed the way we conduct our business. It highlights our desire to serve our Customers and gives us direction when we have to make service-related decisions. It is another way of saying, "we always try to do the right thing!" [includes 28-page "Customer Service Commitment"]
Customer service standards - Non-profits
Links to customer service standards on the web
- ADEAR
- Customer Service Standards, Alzheimer's Disease Education & Referral Center
- CADH
- Customer service standards, The Council on Alcohol and Drugs Houston
- Cincinnati Children's Hospital
- Customer Satisfaction Service Standards at Cincinnati Children's
Customer service standards - Government, Asia
Links to customer service standards on the web
- HK Ombudsman
- The Ombudsman's guide to good standards of customer service for public officers
Customer service standards - Government, Commonwealth
Links to customer service standards on the web
- Western Australia
- The aim of the Customer Service Tool Kit is to guide managers through the major issues that will enable them to achieve excellence in Customer Focus.
- Australia IP
- Customer Service Charter, Intellectual Property, Australia
- Cheshire County Council
- Customer Service Standards, Cheshire County Council, 30-page pdf
- Derby City Council
- Customer Service Standards, Derby City Council
- Hull City Council
- Customer Service Standards, Hull City Council
- Nottinghamshire
- Customer Service Code of Practice and Standards, Nottinghamshire County Council
- UK Cabinet Office
- The Charter Mark scheme is a tool designed to help organisations focus on, and improve, their customer service and delivery to users.
- UK DFES
- Customer Service Standards, Department for Education & Skills
- UK Inland Revenue
- Customer Service Standards, HM Revenue & Customs
- UK QCA
- Customer service standards, Qualifications and Curriculum Authority
Customer service standards - Government, US
Links to customer service standards on the web
- District of Columbia
- Customer Service Operations, Mayor's Office
- Rockville
- Customer Service Standards, City of Rockville, Maryland
- US Census Bureau
- Customer Service Standards, US Census Bureau
- US DOE/ACQ
- The Acquisition and Assistance Group
Customer Service Standards - US DOE/Chicago
- Chicago Office Customer Service Standards
- US DOE/OCR
- Customer Service Standards, Office for Civil Rights, DOE
- US FCC
- Customer Service Standards, Federal Communications Commission
- US FDA
- FDA Customer Service Standards
- US National Archives
- Customer service standards, National Archives and Records Administration
- US NHTSA
- Customer service standards, The National Highway Traffic Safety Administration
- US NEA
- Customer Service Standards, National Endowment for the Arts
- US NIH
- Customer service standards, National Institutes of Health
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The Big Book of Customer Service Training Games (Big Book Series)
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Amazon Price: $9.95 (as of 12/02/2008)
Used Price: $4.05
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Amazon Price: $14.93 (as of 12/02/2008)
Used Price: $9.95
Customer Service For Dummies (For Dummies (Business & Personal Finance))
Amazon Price: $14.95 (as of 12/02/2008)
Used Price: $7.47
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
Amazon Price: $10.36 (as of 12/02/2008)
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