Customer Service Quotes 

1. It's not the employer who pays the wages. Employers only handle the money. It's the customer who pays the wages.
   ~Henry Ford
2. Your most unhappy customers are your greatest source of learning.
   ~Bill Gates
3. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
   ~Sam Walton
4. The goal as a company is to have customer service that is
   not just the best, but legendary.
   ~Sam Walton
5. Quality in a service or product is not what you put into it.
   It is what the client or customer gets out of it.
   ~Peter Drucker
6. The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
   ~Peter Drucker
7. Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.
   ~Ross Perot
8. One customer, well taken care of, could be more valuable than $10,000 worth of advertising.
   ~Jim Rohn
9. Unless you have 100% customer satisfaction,you must improve.
   ~Horst Schulz
10. A Customer is the most important visitor on our premises.
    He is not dependent on us. We are dependent on him.
    He is not an interruption on our work. He is the purpose of it.
    He is not an outsider on our business. He is a part of it.
    We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
    ~Mahatma Gandhi

Books on Customer Service on Amazon 

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by: Joseph Michelli

Avg. Customer Rating:

Amazon Price: $16.47 (as of 12/02/2008)

Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations

by: Leonard Berry, Kent Seltman

Avg. Customer Rating:

Amazon Price: $18.45 (as of 12/02/2008)

How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients

by: Jeffrey J. Fox

Avg. Customer Rating:

Amazon Price: $11.53 (as of 12/02/2008)

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

by: Pete Blackshaw

Avg. Customer Rating:

Amazon Price: $14.93 (as of 12/02/2008)

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by: Jack Mitchell

Avg. Customer Rating:

Amazon Price: $13.57 (as of 12/02/2008)

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