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The Art Of Quality Customer Service! Sign In Please!

From the lens Customer Service Angels At Women and Babies Hospital In Lancaster PA.

  • BevsPaper Sep 8, 2009 @ 10:56 pm | delete
    Wonderful, Kate.
  • KathyMcGraw Sep 7, 2009 @ 11:57 am | delete
    I have tears in my eyes from watching the Video. It is so true that good service, or anything like that has nothing to do with education level, or training....it comes with compassion, caring about people, or from the Heart as the Video says.

    I also really liked what you said about an emotional land mind at work. That's why I am my own boss nowdays, just got tired of walking on egg shells all the time. 5'd and fav'd.
  • CCGAL Jun 29, 2009 @ 10:10 pm | delete
    The video about Johnny the bagger is tremendous - what a perfect addition to this lens.
  • MikeMoore May 22, 2009 @ 12:09 pm | delete
    I enjoyed reading your lens a great deal. I'm going to lensroll it with my Business Practices That Lose Your Company Money lens and drop five stars for you. Thanks for the read!
  • ChineseKitesforKids May 19, 2009 @ 9:48 pm | delete
    More people need to learn the value of Customer Service. It's something that I feel is completely overlooked these days. When you have friendly customer service agents who actually work to resolve the issues of their trade it's better for everyone. Great lens. They should hand this out in a packet for anyone who is considering their own business.

    Worst Customer Service goes to Wal-Mart! Sorry, I had to throw that in there...ha ha
  • Liz L Mar 30, 2009 @ 8:58 am | delete
    An enjoyable read - I have been fortunate to experience some excellent care from hospital staff when my elderly mother was in the hospital before her death. This makes me feel grateful for them all over again!
  • lwhitelaw Mar 4, 2009 @ 11:00 pm | delete
    Great lens Kate with some great points made!
  • Betty Mar 4, 2009 @ 4:33 pm | delete
    Can't wait to share this, Kate! So on target!....But fortunately, I see good customer service at our hospital- everywhere at every level. A brand new volunteer today commented, "Everyone is so friendly, so helpful. Even someone in scrubs stopped and offered to help me as I was learning my way around! I know they have more important things to do, but oh, that was nice!" We continue daily to strive to "make it better" and I don't know where it really all begins. I do know, however, that it makes a difference - a big difference - to patients, their families, friends, and to all visitors. A warm smile, a compassionate holding of someone's hand, walking a parent to the Emergency Room, whatever it takes - makes a difference to all within the very stressful hospital environment. And as you pointed out, good customer service to each other is critical, and perhaps that is really where it begins. Thank you for this excellent lens!
  • Joan4 Mar 3, 2009 @ 9:19 pm | delete
    Love it, Love it! This is a very funny read with an important lesson for all of us!

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mukunda22

Thank you for visiting these lenses!

My name is Kate Loving Shenk, and I have been a practicing nurse for 26 years, this year.

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