Employee Development Training Courses
Ranked #19,483 in Business & Work, #348,245 overall
Our wide range of Employee Development Training Courses will enhance your business and organizational skills
An essential question to answer is what employees should be trained on. First and foremost, it should be in those skill areas that will make a fundamental difference to their current performance results. Thereafter, efforts should be focused on those areas that will make a difference to the organization's long-term strategy and core competencies required, as well as individuals' personal career and development goals. Many times a corporate culture shift in an organization will require widespread employee training and development to take place.
Any development training course should be geared towards achieving specific outcomes that have been established. These outcomes need to be linked to very specific competencies (i.e., knowledge, skill, behavior, attitude) that should be enhanced. The organization's values should underpin any development that is delivered. Then the training course must meet both the organizations' and the individual learners' needs, in terms of timing, duration, training method, learning style and level.
Here we present an overall objective for each of our Employee Training and Development Courses, as well as their expected outcomes.
Detailed course content can be found on our website.
Turning potential into achievement....The Sergay Group is an essential consultancy for organizational development training.
Visit our online resource section for very affordable and cost effective human resource solutions to meet your business needs.
Contents
- Becoming an Information Assistant - From Secretary, Personal or Executive Assistance
- Business Professionalism - Projecting a positive image
- Business Writing Skills Training Course - write like a pro
- Career Development - create a plan to align with your career needs
- Communication Skills Training - few things are as important as being able to communicate effectively at work
- Conflict to Collaboration Skills - don't let the wheels come off!
- Creative Problem Solving - there's always problems, the trick is to solve them
- Critical Thinking Skills - navigate your way to success
- Customer Service that Makes the Difference - happy customers lead to better sales
- Diversity Awareness
- Empower for Change - Embrace change, position yourself for maximum advantage
- Ethics Training
- Front Desk Skills - Will the real person behind the desk please stand up!
- Influencing Skills - Communicating ensures collaboration
- Investments - Managing your money for the future
- Managing Your image - Women in a male dominated environment
- Mentorship: Preparing to be a Mentee/Protégé
- Presentation Skills - make a lasting impression
- Sales Training - a top priority
- Stress Management - improve your overall well being
- Time Management - there is never enough time!
Becoming an Information Assistant - From Secretary, Personal or Executive Assistance
The Becoming an Information Assistant Workshop aims to equip participants with the skills to become a greater knowledge resource asset to the organization and create an enhanced career path by understanding more about the organization and about the changi

OUTCOMES
The participants will be able to:
Understand the business context
Recognize the required changing role of the secretary or assistant
Be aware of what information literacy entails
Identify, use and assess relevant sources
Analyse, interpret and utilize information effectively so as to assist with the optimum
organizing of their customers' work life and decision-making processes
Repackage information for ease of use
Design, deliver and evaluate an information assistant assignment
Be empowered to meet the needs of customers
To down load the workshop PDF, visit us at Executive Assistant Training.
Business Professionalism - Projecting a positive image
The Business Professionalism: Projecting a Positive Image Workshop aims to equip participants with the understanding and skills to adopt a business-like professional approach with confidence, so as to make an impact in alignment with the organization and

OUTCOMES
The participants will be able to:
market oneself
make a positive impact
utilize written media to further enhance image
understand the importance of professionalism
respond constructively to different business situations
assess personal impact in different work settings in terms of
verbal and vocal skills, as well as
behavior, body language and appearance
increase understanding about themselves and communicate and relate more effectively
adopt a business-like, professional approach with confidence so as to make an impact in
alignment with the organization and its culture
To down load the workshop PDF, visit us at Business Professionalism Training.
Business Writing Skills Training Course - write like a pro
Be equipped to communicate professionally through every written communication with our Business Writing Skills Workshop. Produce documentation for maximum effect with branding, positioning, and marketing. Improve the writing on all business documentation.

OUTCOMES
Participants will be able to:
Understand and make use of tools and approaches to assist in the written presentation of
facts, ideas and opinions
Write business communications that have the desired impact on different target audiences
Empower decision-making with their written communication
Understand what professional documentation look like
Improve all their business documentation
Reproduce professional documentation
To down load the workshop PDF, visit us at Business Writing Skills Training.
Career Development - create a plan to align with your career needs
The Career Development work session aims to assist participants to understand tools and approaches available for career and skills development. Learn how to create a personal development plan that is aligned to current work needs and future career needs,

OUTCOMES
Participants will be able to:
prioritize
gain self-insight
scan the environment
set life and career goals
create personal development plans
take ownership of their own development
assess all the relevant information and make plans accordingly
plan adaptation of competencies to meet changing business needs
market themselves as "Me and Co", that is, as their own best product
understand tools and approaches available for career and skills development
Communication Skills Training - few things are as important as being able to communicate effectively at work
The Communication Skills Workshop aims to equip participants with the sensitivity of what constitutes communication and how to handle one-on-one interpersonal communications in the most effective manner while using a personal style.

OUTCOMES
Participants will:
Identify and deal with rough edges
Send congruent clear communications
Give and receive feedback appropriately
Communicate and create more effectively
Apply effective active listening techniques
Understand the process of communication
Gain self confidence when communicating
Appropriately select media of communication
Assess personal impact in terms of communication skills
Actively listen, showing empathy, respect, genuineness and congruence
Be able to effectively utilize their voice, words, appearance and behavior in interactions
Be equipped with the understanding and skills to project a positive self-image through
communication and effect a positive result through communication
Conflict to Collaboration Skills - don't let the wheels come off!
The Conflict to Collaboration Skills Workshop aims to ensure that participants are equipped to effectively deal with different conflict situations and be able to deal with their own conflict issues and styles. Learn to turn conflict into collaboration so
Creative Problem Solving - there's always problems, the trick is to solve them
The Creative Problem Solving Workshop aims to equip participants with the skills required to apply creative problem solving strategies to ensure that the outcomes are aligned to the organizational strategy and objectives. Participants will learn how to ma

OUTCOMES
By the end of the intervention participants will:
Have the capability to solve problems and make decisions
Be able to apply a simple, flexible and effective framework for problem solving
Be able to effectively implement different problem solving and decision-making techniques
and select the appropriate method for different situations
Critical Thinking Skills - navigate your way to success
The Critical Thinking Skills Workshop aims to equip participants with the ability to look beyond the obvious, and employ different critical thinking skills to different situations for enhanced results.

OUTCOMES
Participants will be able to:
Understand what critical thinking entails
Assess their own critical thinking skills
Utilize critical thinking techniques so as to
-Analyze data, problems, and situations
-Challenge their own and other's assumptions to get to the heart of the problem
presenting itself
Customer Service that Makes the Difference - happy customers lead to better sales
The Customer Service that Makes the Difference Workshop, aims to ensure that participants learn how to offer a comprehensive, relevant and efficient customer service by proactively determining customer needs and servicing them appropriately, diagnosing th

OUTCOMES
Participants will be able to:
Offer a comprehensive, relevant and efficient customer service
Determine customer needs and service them appropriately
Turn difficult enquiries or problems into positive outcomes
Devise and apply workable customer service strategies
Proactively provide desired customer results
Ensure good service leads to further sales
Improve customer service
Diversity Awareness
The Managing Diversity Workshop aims to increase awareness and buy-in from a personal and business case point of view - on one level to motivate managers and on another level to empower staff. The additional component is to provide managers with the skill

OUTCOMES
By the end of the intervention participants will be empowered to:
Co-operate in effecting change regarding diversity
Appreciate the strategic business thrust to diversity
Demonstrate individual awareness regarding diversity
Understand prejudice and discrimination and how to break it down
Apply diversity concepts back in the workplace to drive improved work results
Empower for Change - Embrace change, position yourself for maximum advantage
The Empower for Change Workshop aims to equip you with the skills to shape your destiny in alignment with your needs, goals, values, capabilities and the environmental realities you will be facing, identify specific actions to facilitate progress through

OUTCOMES
You, as a participants will be able to:
plan your change experience
understand the changing environment
align your needs and goals to these changes
anticipate how you will respond during the change
work on internal and external constraints to success
proactively take steps to ensure positive sustainable results
Ethics Training
The Ethics Training Workshop aims to equip participants with the understanding and knowledge to navigate through the ethical landscape at work and make decisions and take actions that fall within the required ethical parameters.

OUTCOMES
Participants will be able to:
Create an ethics plan
Define an ethical stance
Establish ethical parameters
Motivate the ethics of decisions
Identify individual accountability
Understand the roles played in ethics
Navigate the boundary of sound ethics
Translate ethics into desirable behaviors
Front Desk Skills - Will the real person behind the desk please stand up!
The Front Desk Skills Workshop aims to equip participants with the skills to ensure the customer receives the best customer care at this interface. Be able to identify and profile customers, adjust communication styles appropriately, retrieve the necessar

OUTCOMES
Participants will be able to:
Deal with difficult customers
Fulfil the task of the director of first impressions
Retrieve information in order to assist customers
Enthuse and/or empower customers in interactions
Make it pleasurable for customers to do business with them
Set and deliver to front desk best practice performance standards
Demonstrate effective listening skills, telephone techniques, and electronic communications
Demonstrate how body language, behavior, and appearance can affect interactions with
customers
Influencing Skills - Communicating ensures collaboration
Understand the different circumstances that you may be faced with and how to best influence the processes and the people towards the desired outcomes.

OUTCOMES
You will learn how to:
Utilize an inclusive style
Turn "You" into "I" statements
Persuade through telling a story
Prepare to influence and collaborate
Build trust through appropriate behaviors
Conduct effective influencing communications
Work through a collaborative communication process
Effectively utilize your voice, words, and behavior to influence
Respond to people with different levels of support or resistance
Motivate and inspire others regarding ideas, concepts and actions
Understand the different power bases and where your strength lies
Investments - Managing your money for the future
The Investment Workshop aims to equip participants with the understanding and skills to navigate through the turbulent world of investing. To PROTECT and GROW your wealth, and REDUCE personal debt. Learn how to plan for your financial future %u2013 you, y

OUTCOMES
The participants will be able to:
Integrate stakeholder needs
Identify future financial needs
Consider different financial tools
Understand their current investment position
Read investment material with understanding
Weigh up the pros and cons of available tools
Distinguish what is, and is not, acceptable risk
Understand financial requirements to consider
Not venture into future investments unprepared
Take responsibility for their own investment future
Know what is required to protect their future investments
Managing Your image - Women in a male dominated environment
The Managing Your Image %u2013 Women in a Male Dominated Environment Workshop aims to equip participants with the understanding and skills to project a positive self-image; with a raised level of awareness around managing one%u2019s image; to learn how to
Mentorship: Preparing to be a Mentee/Protégé
The Mentorship: Preparing to be a Mentee/Protégé Session aims to equip participants to successfully establish mentoring relationships; to identify life, career, and job performance development needs; and to conduct mentoring conversations so as to ensure

OUTCOMES
By the end of this workshop, the participants will:
Understand tools and approaches available to assist them in accelerating their
development
Increase the effectiveness of their being in a mentoring relationship
Be able to negotiate a development contract with their mentor
Clarify norms, expectations, and roles in the Mentor-Mentee/Protégé relationship
Presentation Skills - make a lasting impression
The Presentations for a Positive Impact Workshop aims to enhance the professional impression you make on others when giving presentations, through your ability to prepare content and a message suitable for a particular audience and then to articulate idea

OUTCOMES
Participants will learn how to:
Effectively utilize voice, words, and behavior to influence others during presentations
Motivate and inspire others regarding ideas, concepts, and actions
Assess and monitor their presentation strengths and weaknesses
Make use of tools and approaches to improve their presentations
Utilize effective persuasive techniques
Prepare adequately for a presentation
Cope with "glitches" and questions
Handle visual, and electronic aids
Suitably engage an audience
Draw on own strengths
Make a positive impact
Respond to questions
Read an audience
Think on their feet
Build rapport
Sales Training - a top priority
The Sales Training Workshop aims to equip participants with the skills required to adapt to customer needs, build sales relationships, and both capitalize on and maximize sales opportunities. The need is to see sales as a top priority for everyone in the
Stress Management - improve your overall well being
The Stress Management Workshop aims to equip participants to understand what stress is, how it impacts them, and how best to reduce and manage their stress levels to improve their quality of life and their performance in the workplace.

OUTCOMES
Participants will be able to:
Identify and assess their stress levels
Understand what stress is and how it impacts their lives
Implement coping methods to deal with their stress
Identify circumstances beyond their control
Achieve work-life balance
Manage their time better
Know how to relax more
Combat stress
Time Management - there is never enough time!
The Time Management work session aims to assist participants to take action in the future to manage their priorities, time, projects, and tasks through being strategically aligned, focused, organized, and connected. The aim is to bring about sustainable b

OUTCOMES
Participants will be able to:
Establish a clear sense of focus
Strategically align through prioritizing
Understand what being time efficient means
Make effective decisions and handle information flow efficiently
Gain control through personal organization and desk management
Plan and schedule the necessary time for highly important projects
Prioritize daily activities/tasks to accomplish their most important work
Be able to plan for the eradication of internal and external time barriers
Develop a workable time management plan that can be applied at work
Identify key people with whom they need to interact and thereby time manage
Delegate with confidence and track delegations with greater ease and success
Develop effective techniques for planning and achieving short and long term goals
Explore and clarify what information is needed to draw up a time management plan
Be able to monitor own time management and adjust the project management plan
as required
Use flow charts and/or concept mapping techniques to effectively design and manage
projects
Are you looking for affordable HR tools to help you drive your business? Our HR Solutions website is packed with all the HR help and resources you need to build a better business!
Visit our channel on YouTube for organizational training videos and more.
We would love to hear from you...
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Craig
Sep 3, 2010 @ 8:15 am | delete
- Thanks for outlining all of the courses that are essential for employee development. At the beginning of my own career I was always critical of these courses and didn't take them seriously, but since then I've run into so many situations where additional training in these areas would have been helpful. Now I actually look forward to being able to attend such training. I've also been heavily involved in working with trainers to develop training plans from templates that will help course development. Businesses can only gain from such training, and attendees always seem to come away with a greater appreciation of the skills taught. Great lens!
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Brett575
Sep 3, 2010 @ 9:23 am | delete
- Thanks Craig!
Good luck with your training templates.
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projectmgnt
Apr 30, 2010 @ 2:02 pm | delete
- While taking care of a project may be not a too much simple Task. Project Manager have to be studied about taking care of a project previous to launching final arrangement. This one is a good article about project management.
Thank you very much.
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managprocedure
Apr 13, 2010 @ 1:19 pm | delete
- I agree with you. Training is the best way to develop employee to work and exporting. Helpful information supplied to the lens. Your lens rating:5*****
Thanks for sharing a useful lens.
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investproposal
Mar 28, 2010 @ 10:33 am | delete
- Training is the best way to learning the subject in short time. Nice information supplied to the lens. I agree with you.
Thanks for sharing such like a good lens.
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by Brett575
Brett Sergay is the Executive Director of Childreach International USA. He also does work to help others improve their websites.
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