Using Get Satisfaction to create a Business support community
All companies should provide customer services. This can be my direct one to one by telephone or email. The problem is if the same question is made a few days later, the same procedure has to be done again. Another method is to provide a support Blog, not very customer friendly. FAQ's are a good idea, but need to be updated with new questions and answers.
A solution to providing good customer service is to create an online community that lets customers and visitors ask a question and company staff or other people provide the answers. It is in effect, a live FAQ area.
Providing customer support is a Global 24/7 operation
Which countries are interested the most in community support?
Get Satisfaction Widget and support
See an example of a Get Satisfaction widget. View to easy to use learning centre
These open in a new window so you do not have to leave this Lens.
What makes this company very special, is the support. I received a phone call from the company based in San Francisco, was I happy with the product, could they help with anything. How many companies care that much?
Satisfaction visitor module
No product selling, only my knowledge, skills, and passion
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- Cornelia Cornelia Oct 31, 2009 @ 4:55 am
- I believe that Microsoft also uses Get Satisfaction. Has anybody examples to show?
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- Spete Spete Oct 22, 2009 @ 12:49 am
- This is a very good idea. I'm going to talk to my boss. You got a 5 from me.
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- Service Service Oct 17, 2009 @ 5:56 am
- Welcome all visitors to this new Lens about building and using a community to support your visitors and customers. Comments are limited to Squidoo members. If you have never made anything on Squidoo before, there is a guide below.
Screen shots and description of the setting up process
I have created a new Community and am taking notes and screen shots to show you the process. Come back soon when this has been updated. Add your Community address here
All will be checked before publishing. This is the place to add only links to the getsatisfaction website, all other submissions will be deleted
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The lounge on BT Tradespace
The main community for all BT Tradespace members1 point
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Community-powered support for Drachsi
View topics about products & services from Dra more...0 points
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Squidoo Community on BT Tradespace
BT Tradespace now has it's own Squidoo area0 points
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Frequently asked questions, supported by Service
Welcome to the new Community for Service. Post you more...0 points
Linking from the Get Satisfaction Blog
Fetching RSS feed... please stand byBusiness Support Blog
Fetching RSS feed... please stand bySquidoo on BT Tradespace
Fetching RSS feed... please stand byYou might like some of my other Lenses
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Brownbook Directory
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Virtual Flyers
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A normal flyer or flier/handbill is a single printed page which is used at exhibitions, included with correspondence or given to passers-by. See the full description from Wikipedia below. A virtual Flyer is also a single page, but is Internet based...
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Using a pseudonym or alias
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Many people use their normal name when opening an email account. This is not such a good idea when using and posting to Blogs or to Forums. A pseudonym, alias, or nickname is more appropriate. You can be whatevery you want to be, and it helps...
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RSS News Feeds
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News feeds or RSS is a method to send regulary updated information to web pages, blogs and to Lenses. The RSS stands real simple sydication and is widely use by publishers of newspapers, tv companies, magazine to "push" infor...
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BT Tradespace
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BT Tradespace is a registered name of BT, a global telecommunications company based in the UK, and is a new type of business portal. This Lens describes the benefits, how to set up your account, how to add products and links etc. The portal is truel...
If you have never made a Lens, here is the guide
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A step by step guide on how to create a Squidoo Lens
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This guide is designed to help the first time user. There are many other help files, but you might find this guide the easy way to start. This Lens is not spamming, has no advertising, it is just a help file and is in many groups, that'...
Some Groups to consider joining
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Business to Business (B2B) Headquarters
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If your product or services are intended for the business market, then you will be interested in joining this B2B group. We will try to make this a simple group to join with limited marketing from us. Join now and benefit from a business group that m...
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UK business Headquarters
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A group for UK companies, small and large. It can be difficult to promote a small company, it costs time and money. If you have produce a business related Lens and are based in the UK, then join our group. We aim to provide articles and features and a...
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UK Lenses Headquarters
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You’ve found what you are looking for! A Group dedicated to the United Kingdom. Talk, swop, enquire, buy and sell. It is all coming together HERE. Recommend this group to other UK Lens makers and make this the largest UK Group.
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US Lenses Headquarters
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The parking lot for all American and Canadian Lenses. Come join the new kid on the block. All non adult lenses welcome. Squidoo was born in the US and is home to many thousands of super Lenses. Let this be your second home.
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The Overseas Group Headquarters
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The original BT Tradespace group on Squidoo. If you are a visitor or like shopping then visiting BT Tradespace has many pleasures awaiting you. If you are in business and would like to become a BT Tradespace member, that's easy, just follow the infor...
Lensography or Squidoo sitemap
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Lensography
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Lensography can be consider as a sitemap or list of your Lenses and groups and is one way to bring them all together. This Lensography shows and describes links to a lot of my Lenses and Groups. To get you started I have shown links to "how to...
by Service
Here is my
My websites are at:
Munich City Guide
BT Tradespace
Business Support
Tips & Tricks Blog (more)
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