Using Get Satisfaction to create a Business support community
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A solution to providing good customer service is to create an online community that lets customers and visitors ask a question and company staff or other people provide the answers. It is in effect, a live FAQ area.
If you have never made a Lens, here is the guide
Providing customer support is a Global 24/7 operation
Which countries are interested the most in community support?
Get Satisfaction Widget and support
See an example of a Get Satisfaction widget. View to easy to use learning centre
These open in a new window so you do not have to leave this Lens.
What makes this company very special, is the support. I received a phone call from the company based in San Francisco, was I happy with the product, could they help with anything. How many companies care that much?
Screen shots and description of the setting up process
I have created a new Community and am taking notes and screen shots to show you the process. Come back soon when this has been updated. Customer support is vital
Does your company provide a range of support functions?
Add your Community address here
All will be checked before publishing. This is the place to add only links to the getsatisfaction website, all other submissions will be deleted
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The lounge on BT Tradespace
The main community for all BT Tradespace members1 point
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Community-powered support for Drachsi
View topics about products & services from Dra more...0 points
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Squidoo Community on BT Tradespace
BT Tradespace now has it's own Squidoo area0 points
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Frequently asked questions, supported by Service
Welcome to the new Community for Service. Post you more...0 points
Linking from the Get Satisfaction Blog
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You must be a Squidoo member to give Stars *
This module only appears with actual data when viewed on a live lens. The favorite and lensroll options will appear on a live lens if the viewer is a member of Squidoo and logged in.
Satisfaction visitor module
No product selling, only my knowledge, skills, and passion
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Cornelia
Oct 31, 2009 @ 4:55 am | delete
- I believe that Microsoft also uses Get Satisfaction. Has anybody examples to show?
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Spete
Oct 22, 2009 @ 12:49 am | delete
- This is a very good idea. I'm going to talk to my boss. You got a 5 from me.
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Service
Oct 17, 2009 @ 5:56 am | delete
- Welcome all visitors to this new Lens about building and using a community to support your visitors and customers. Comments are limited to Squidoo members. If you have never made anything on Squidoo before, there is a guide below.
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Business Support Blog
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