homeshoring

Your typical call or contact centre is based in a centralised geographical location, requires huge investment and offers low levels of flexibility.

The traditional call centre is task and process driven. More often than not this leads to skilled agents working on the lowest common task creating boredom, lethargy and resentment towards customers.

Work is often dull and stress inducing, resulting in high staff turnover and ongoing recruitment expenses for the company.

Add into the mix the dreaded automated answering services, repetition of details and non interested staff - the overall experience can be very frustrating for the consumer and can ultimately damage the brand of the company. WHAT CAN BE DONE TO CHANGE THIS MODEL?

'Homeshoring' or 'home outsourcing' is a new way for companies to service their customers whilst empowering thier staff with rewarding job roles.

Happy Agents create Create Happy Customers!

"Employers take note...reducing commuting not only increases how hard people work and how good they feel about themselves and about the firm, just one day a week working from home could also cut employees carbon emissions by 20% in one stress free stroke."

(Source: "Enough to drive a Commuter Crazy, Dr Peter Bradon, Best Companies Ltd.)

Fiscal Benefits:
Reduced infrastructure and set up costs.
Reduced recruitment costs (less staff turnover)

Rerutiment Benefits:
A homeshoring expertwill normally manage the process for you.
Agents spend more time at home and have more rewarding and flexible job roles.

Eco Benefits:
No more commuting
Reduced carbon footprint

The model is ideal for contact campaigns requiring skilled agents or those with professional qualifications. Think retired nurses and lawyers or people on maternity leave. The possibilities are endless!

The idea of working form your kitchen or living room is very attractive as it places you in your biggest comfort zone - your own living space.The place you go when your not working and seek to be when you are.

What happens when this dynamic is altered by having to work in the place you normally rest?

-Distractions from family and friends
-Private phone calls or people at the door
-Your having a hard day and cant be bothered. Where are you going to go -your home!
-How ill do you have to be to warrant a day off?

Are you really self motivated enough to work unsupervised and actually care about what your doing? One things for sure, there will be plenty of people to take your place if decide your not.