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1 - I can do better 2 - Jury's out 3 - Pretty darn good 4 - Splendiferous 5 - Awesometastic (by 3 people)   Your rating: 1 - I can do better 2 - Jury's out 3 - Pretty darn good 4 - Splendiferous 5 - Awesometastic

Ranked #531 in Business, #12376 overall

Rated G. (Control what you see)

Tools and Resources to Achieve Remarkability...and Make Your Work Life Easier

 

 

A Free Exchange of Ideas and Tools for The Hospitality Community

Spreadsheets 

Select one...or, Add Your Own

Hotel Pre-Opening Forecast (MS Excel)

submitted by Michael Chaffin1 point

Hotel Staffing Guide (MS Excel)

submitted by Michael Chaffin1 point

Documents and Checklists 

Hotel Opening Checklist (PDF)

Free checklist for Hotel Openings.<br /& more...1 point

Hotel Opening Checklist (MS Project Functional Version)

$395, Requires MS Project<br /><br />
more...1 point

Life Safety Inspection Form

submitted by Tim Fanning1 point

E Books, Articles and Manifesto's 

Go Ahead...Help Yourself...Don't Forget to Add Your Own

Vanished: Where has the Service Gone?

Michael Chaffin's Manifesto about Customer Service0 points

Vanished- The Abridged Version (500 words)

500 of the most important words you can read about more...0 points

Really Bad PowerPoint (PDF)

Another great e-book from Seth Godin. A must read more...0 points

Who's There (PDF)

Seth Godin's e-book on blogs and the new web.0 points

Knock Knock (PDF)

Seth Godin's e-book on how to build a website that more...0 points

Hospitality Blogs 

Join The Conversation....Please Add More

CustomersAreAlways - Exceptional Customer service

Customer Service - A discussion of customer servic more...1 point

Face2Face Meetingsnet

Sue Pelletier's take on the meetings industry.1 point

So You Want To Be a Banquet Manager...

A blog written for banquet managers to RANT, uh I more...1 point

IDEAS IN FOOD

Alex and Aki's outstanding culinary blog...great p more...0 points

*Star In The Margin

The Art of Bringing Hotels to Life...and Why Stori more...0 points

Stuff from Patti Shock - Powered By Bloglines

A great round-up of hospitality news...you won't f more...0 points

Marriott on the Move - Bill Marriott's Blog

Marriott on the Move - Bill Marriott's Blog0 points

Hotel Law Blog

by Jim Butler0 points

Hotel Blogs by Guillaume Thevenot

A Great Round-Up on Hotel Blogs, mostly traveler o more...0 points

The Tourism and Hospitality Diaries

News and commentary related to the hotel, tourism more...0 points

Hospitality Service

Service is the key. Continue to improve your servi more...0 points

Hospitality Podcasts 

indieHotelier

Michael Chaffin's weekly show about all things hos more...1 point

Lodging Interactive Podcast

Monthly podcast of tips, trends and news0 points

Hotel Manager Talk

Created to keep hotel managers and employees up to more...0 points

Must Reads 

Need Some Help? 

The Best Firms to Help You Achieve Remarkability

Memorable Solutions

Specializing in Development, Marketing and Service more...0 points

JG Black Book of Travel

Sales Representation for Remarkable Properties0 points

Hotel and Club Associates, Inc.

Specialists in hotel, golf and resort market studi more...0 points

Architects Studio, LLC Albuquerque, New Mexico: Architecture & Interiors

Arhitects Studio is a full service architectural f more...0 points

Remarkable Products and Services for Your Property 

Wiggly Kidz

Fabulous array of Creativity Bags for Kids. A grea more...0 points

goconcierge

The complete Concierge software solution.0 points

illy

illy is the leading premium supplier of Italian es more...0 points

Hospitality News 

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Hotel News Lens
All The Top Headlines Updated Every 30 Minutes
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mchaffin

About mchaffin

Michael's hospitality career has spanned two decades and taken him from coast to coast. He served as GM for ten years, and held progressive leadership positions in eleven properties, all at the upscale and luxury levels. Since 1998, Michael has become focused in the area of hotel openings and repositionings. During this time, he personally led three pre-opening campaigns, and assisted with six start-up projects. Michael is a respected authority on hospitality marketing, service and brand design. He coaches existing and prospective hoteliers on how to develop memorable experiences by creating and delivering authentic stories to their guests. He founded Memorable Solutions in 2004 to provide guidance and resources for independent hoteliers with emphasis on project development, owner representation, marketing and opening. His work is published at *Star In The Margin and he can be heard on his recently founded podcast, indieHotelier.

mchaffin's Pages

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