Introduction
This lens applies the concept of the Service-Based Business to public-sector organizations.
Official Definition(s)
There seem to be several different definitions in play, even within the UK Government.
Technological - Focus on the wiring that connects different parts of Government, as well as providing electronic services to the citizen. E-Government. This is what you get from the Office of the e-Envoy. Seen as a cost-saving and efficiency measure by the UK Treasury.
Accountability - Focus on joined-up information. This is implied by certain Canadian sources.
Policy - Focus on formulating and implementing cross-cutting policy. For example, this is what you get from the UK policy hub:
Holistic Government - This is what you get from Geoff Mulgan, one of New Labour's leading thinkers. Among the tactics for joined-up government, he mentions:
Technological - Focus on the wiring that connects different parts of Government, as well as providing electronic services to the citizen. E-Government. This is what you get from the Office of the e-Envoy. Seen as a cost-saving and efficiency measure by the UK Treasury.
Accountability - Focus on joined-up information. This is implied by certain Canadian sources.
Policy - Focus on formulating and implementing cross-cutting policy. For example, this is what you get from the UK policy hub:
- Cross-cutting approaches - A joined up approach to policy making clearly defines cross-cutting objectives at the outset.
- Joined-up management - A joined up approach to policy making ensures that joint working arrangements within the departments are clearly defined and well understood.
- Delivery - A joined up approach to policy making ensures that implementation is considered part of the policy process.
Holistic Government - This is what you get from Geoff Mulgan, one of New Labour's leading thinkers. Among the tactics for joined-up government, he mentions:
- joined-up budgets for areas, client groups and problems;
- joined-up policy-making;
- joined-up data management, standards, and use of digital signatures; and
- joint training of officials and ministers (which he thinks may be one of the most powerful tools for changing behaviour).
Internal Perspective
External Perspective
This is an example of what joined-up government looks like from the citizen's perspective. Applying for a student place and applying for a loan are part of the same process. If government doesn't allow the citizen to synchronize these steps, then the citizen is forced to bear extra risk.
SOA for eGovernment
Fetching RSS feed... please stand bySelected Material
- Wiring up Whitehall: Ensuring Effective Cross-Departmental Activity
- Major Will Anderson writes about joined-up government from a security perspective. (Journal of Security Sector Management, July 2005)
- Joined-up government is not inevitable or desirable
- argues Michael Cross (Guardian, January 2007)
- A joined-up breakthrough
- "The expanded role of the PSX(e) ministerial committee on e-government is a vital foundation stone for joined-up government - and about time too." (Computing, March 2007)
- Joined up (Government) Services
- This article identifies a number of important requirements for the effective management of joined-up services in Government. (Review of the Public Management and Policy Association, February 2002)
- In The Eye Of The Storm: e-government 3.0
- from Alan Mather's e-Government blog
Books
Joined-Up Government (British Academy Occasional Papers)
Amazon Price: $29.95 (as of 08/21/2008)
Implementing Holistic Government: Joined-Up Action on the Ground
Amazon Price: $29.95 (as of 08/21/2008)
Connexity: How to Live in a Connected World
Amazon Price: $11.66 (as of 08/21/2008)
Unbundled Government: A Critical Analysis of the Global Trend to Agencies, Quangos and Contractualisation (Routledge Studies in Public Management)
Amazon Price: $170.00 (as of 08/21/2008)
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