(by 4 people)
A knowledge worker (a term coined by Peter Drucker in 1959) is one who works primarily with information or one who develops and uses knowledge in the workplace.
This lens describes tools and techniques for "knowledge work," with a special focus on better communication in the workplace: thinking about products, policies and practices, documenting them in various ways, and developing instructional material around them.
I hope this information will be especially useful for technical writers and editors, instructional designers, trainers, performance improvement specialists, and business analysts... or for anyone who finds themselves doing one or more of these things as part of their job.
Knowledge Work Tools and Resources
- Knowledge Worker Free/Open Source Toolbox
- Freeware and Open Source equivalents to commercial software used by knowledge workers. You can save a ton of money, and in many cases find better, more stable alternatives to the expensive 'usual suspects.'
- Knowledge Work (from Campbell Creative Services)
- A blog for knowledge workers.
- Crash course in learning theory (Creating Passionate Users)
- If you ever have to teach anyone anything--as part of your job, on a volunteer basis, for any reason at all--or if you ever give presentations, or write user documentation, you could do worse than spend fifteen minutes with this blog post:
- Why would you want a technical communicator on your staff?
- Not too long ago, a senior manager asked me to write a short page of talking points explaining why it was a good idea to have professional communicators-in this case, technical communicators-on staff.Here's what I came up with. Maybe you can use it too (or refine it-comments are welcome!)
Knowledge Work
A blog for knowledge workers from Campbell Creative Services
Campbell Creative Services is where you can find Barry Campbell, a consultant and business process analyst living and working in New York City.
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Barry's personal blog.
Fetching RSS feed... please stand byRecommended Lenses
- Introduction to Information Architecture
- Information architecture--designing online resources for optimum usability--is a key 21st century skill.
- Slacker at Work
- Management tips from the "Slacker Manager."
- Project Management
- Resources for project managers
- Visual Thinking School
- A lens of lenses; a great collection of modules on different visual communication topics, by Dave Gray of XPLANE.
- Personal MBA
- Get an MBA education without the student loans.
Professional Organizations
- American Society for Information Science
- ASIS
- American Society for Training and Development
- ASTD
- Institute of Scientific and Technical Communicators (UK)
- ITSC
- International Association of Business Communicators
- IABC
- International Society for Performance Improvement
- ISPI
- Project Management Institute
- PMI
- Society for Technical Communication
- STC
- Usability Professionals Association
- UPA
- Association of Proposal Management Professionals
- APMP
Word of the Day...
- juju: Dictionary.com Word of the Day
- juju: an object superstitiously believed to embody magical powers.
