Leadership Development Training Courses

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The core catalyst to propel any organization forward is the leadership. It is the leaders who set the direction, it is the leaders who garner the participation of the knowledge capital in the organization to help determine how to make it happen, and it is the leaders who keep everyone and everything on track to achieve it. How competent are your leaders at every level to be able to do this? Our Leadership Development Training Courses will boost your practical skills - intra-personal, business improvement, managing and leading.

The core catalyst to propel any organization forward is the leadership. It is the leaders who set the direction, it is the leaders who garner the participation of the knowledge capital in the organization to help determine how to make it happen, and it is the leaders who keep everyone and everything on track to achieve it. How competent are your leaders at every level to be able to do this?

The characteristics and competencies that are viewed as favorable for leaders in an organization need to form the foundation of any leadership development and organizational development efforts. There are different approaches that can then be applied to the leadership training. Transitioning leadership development training courses can be utilized for when each new level of leadership is reached. This training would orientate the leaders to their new roles, the expectations of them, and ensure they have the necessary skills to perform at this level. It has the added value of embedding the organization culture through a shared right of passage. Specific areas of improvement, needs for refreshers, updating of skills, or propelling competence to competitive excellence will entail modules of leadership training and development courses that are a customized fit to individual leaders' needs. Then there is the approach that will address an organization wide need to bring about a desired change that the management needs to lead, or a strategic skill set that has been determined as essential for all leaders to be exposed to. This will entail a focused leadership development initiative to be implemented.

Any leadership development training needs to be linked to the organization's strategy, the desired culture, the performance requirements, individual needs and any employee training and development that is embarked on. This will ensure the necessary alignment for leadership development that will make a fundamental difference to the results achieved in an organization.

Here we present an overall objective for each of our Leadership Development Training Courses, as well as their expected outcomes.
Detailed course content can be found on our website.



Turning potential into achievement....The Sergay Group is an essential consultancy for organizational development training.

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Change Management

The Change Management Workshop aims to equip participants to manage change so as to ensure continuous improvement, survival or growth. The idea is to make change easier on the organization, the teams and the individuals involved.

Change management

OUTCOMES



The participants will be able to:

Assist others in coping with change

Know where to focus during change

Plan for change and its implementation

Recognize the need for change and what it entails

Understand the system implications of any change

Facilitate change on an individual and a group level

Identify specific actions to facilitate progress through the change process

Ensure personal and team effectiveness by empowering self and others for action and
change

Coaching for Employee Development

The Coaching for Employee Development Workshop, aims to equip participants to successfully establish coaching relationships, and to ensure optimal value and accelerated development for the individual's being coached in line with identified development req

Coaching for employee development

OUTCOMES



The participants will be able to:

Increase the effectiveness of their own coaching

Increase understanding of coaching relationships

Be able to identify the potential competence in others

Be able to determine the actions required to create an enabling environment for
development coaching to take place

Have tools to assist in coaching

You will walk away with a toolkit with which to engage the employee you will be
coaching.

Communicating Difficult Messages

The Communicating Difficult Messages Workshop aims to equip participants with the skills and knowledge required to prepare for, position, communicate, and follow up the giving of a difficult message so that all parties involved grow from the experience an

Communicating Difficult Messages

OUTCOMES



The participants will be able to:

Keep the review process going throughout the year from when objectives are set

Make effective use of the performance review tools available in the organization

Use core communication skills when offering and receiving feedback, and correcting or
enhancing performance

Generate and deliver a performance review and/or evaluation

Handle strong employee and manager reactions

Give and receive constructive criticism

Communicate difficult messages

Conflict Management - Conflict to Collaboration Skills

The Conflict to Collaboration Skills Workshop aims to ensure that participants are equipped to effectively deal with different conflict situations and be able to deal with their own conflict issues and styles. Learn to turn conflict into collaboration so

Conflict to Collaboration Skills

OUTCOMES



The participants will be able to:

identify the sources of conflict

understand the nature of conflict

assess their own style in handling conflict

understand systems theory and group cohesion

turn destructive conflict into constructive collaboration while participating in the conflict
situation

turn destructive conflict into constructive collaboration while being a third-party mediator
in a conflict situation

Finance for Non-Financial Managers

The Finance for Non-Financial Managers Workshop aims to ensure that participants improve their financial literacy, understand basic financial principles, and can engage in the budgeting process. Participants need to understand and practice some of the fin

Finance for Non-Financial Managers

OUTCOMES



The participants will be able to:

Understand financial concepts

Communicate financial information

Execute effective budget management

Calculate the cost of organizational activities

Interpret financial information in order to make decisions or recommendations

Learning to Lead: Supervisory Skills

The Learning to Lead Workshop aims to ensure that first line supervisory skills are addressed that provides basic business understanding, while building skills in planning, organizing, staffing, controlling, delegating, and managing performance both downw

Learning to Lead: Supervisory Skills

OUTCOMES



The participants will be able to:

Hold productive meetings

Keep within legal parameters

Fulfil the role of a team leader

Plan for the team's performance

Influence the team's performance

Report on the team's performance

Understand what is expected in the role

Understand how to manage the team budget

Delegate effectively to the right team members

Hold productive one-on-one performance discussions

Understand how the team's function fits in the organization

Effectively communicate performance related issues to all levels of the organization

Manager - Assistant Teambuilding

The Manager-Assistant Teambuilding Workshop aims to ensure that participants are able to create an integrated, cohesive and enthusiastic team that increases the effectiveness of the relationship. Expectations and roles are clarified, communication channel

Manager - Assistant Teambuilding

OUTCOMES



The participants will be able to:

clarify expectations and roles in the Manager-Assistant relationship

increase the effectiveness of each Manager-Assistant relationship

define specific and measurable objectives for the assistants' role

set a mutually acceptable communication schedule and method

determine how to enable the managers' decision-making

agree on how to repackage information for the manager

create an integrated, cohesive and enthusiastic team

define how the assistant wishes to be managed

draw on each other's strengths in the team

increase understanding within the pairings

communicate and relate more effectively

determine service delivery parameters

establish what is non-negotiable

Managing Productive Meetings

The Managing Productive Meetings Workshop aims to equip participants with all the skills required to prepare for, conduct, and follow through from meetings. They will have the competence to decide on different processes to use, and ensure a meeting result

Managing Productive Meetings

OUTCOMES



By the end of the workshop, participants will be able to:

Plan and execute productive meetings

Lead a meeting through its three phases

Handle resistance and conflict and ensure full participation

Achieve a desired outcome with the support of all group members

Create the atmosphere and relationships conducive to team co-operation

Listen and guide the process of the discussion towards a desired outcome

Establish what type of practical exercises, tools, methods, techniques to use and when
to use them

Manage the people, resources, process, group dynamic, and reporting components of
meetings to ensure optimum meeting execution

Managing People

The Managing People Workshop aims to ensure that participants are equipped to be able to plan with, and for, your people, manage performance, one-on-one interactions, and a group. Learn how to deal with different people and how to get the most out of them

Managing People

OUTCOMES



The participants will be able to:

Develop their people

Empower a team of people

Deal with different personalities

Manage the people in their team

Delegate responsibilities and tasks

Get people to do what they are supposed to do

Enable the performance of the people in the team

Improve communications with the people they manage

Managing Diversity

The Managing Diversity Workshop aims to increase awareness and buy-in from a personal and business case point of view - on one level to motivate managers and on another level to empower staff. The additional component is to provide managers with the skill

Managing Diversity

OUTCOMES



The participants will be empowered to:

co-operate in effecting change regarding diversity

appreciate the strategic business thrust to diversity

demonstrate individual awareness regarding diversity

understand prejudice and discrimination and how to break it down

apply diversity concepts back in the workplace to drive improved work results

Mentoring

The Mentoring Session aims to equip participants to successfully establish mentoring relationships and to conduct mentoring conversations so as to ensure optimal value and development assistance with identified development and/or challenge requirements.

Mentoring

OUTCOMES



The participants will be able to:

Determine the actions for creating an enabling environment for mentoring to effectively
take place

Understand tools and approaches available to assist them in accelerated development of
the Mentee/Protege to be mentored

Increase the effectiveness of their own mentoring skills

Negotiation Skills

The Negotiation Skills Workshop aims to equip participants to understand the process of negotiation and apply successful negotiation techniques when managing a project.

Negotiation Skills

OUTCOMES



The participants will learn how to:

Prepare for negotiations

Conduct productive negotiations

Work through the negotiation process

Include stakeholders, as and when required

Negotiate while retaining workable relationships

Performance Management Discussions

The Performance Management: Conducting Good Performance Discussions Workshop aims to equip participants with the skills and knowledge required to provide effective performance feedback, hold effective performance planning, development, and review discussi

Performance Management Discussions

OUTCOMES



The participants will learn how to:

Keep the performance process going throughout the year from when objectives and
responsibilities are set until the final review is conducted

Overcome barriers to effective performance management

Make effective use of the performance planning, development, and review tools available
in the organization

Generate and deliver a performance appraisal and/or feedback

Use core communication skills when offering and receiving feedback, and correcting or
enhancing performance

Handle strong employee reactions

Use review discussions as the base for planning to develop employees to their fullest
potential

Hold coaching dialogues

Master both the technical (documentation forms, timing, etc.), as well as the interpersonal,
aspects of planning and evaluating performance

Write targeted and compelling performance goals

Generate employee involvement in, and gain employee buy-in to, the performance
management cycle

Presentation Skills

The Presentations for a Positive Impact Workshop aims to enhance the professional impression you make on others when giving presentations, through your ability to prepare content and a message suitable for a particular audience and then to articulate idea

Presentation Skills

OUTCOMES



The participants will learn how to:

effectively utilize voice, words, and behavior to influence others during presentations

motivate and inspire others regarding ideas, concepts, and actions

assess and monitor their presentation strengths and weaknesses

make use of tools and approaches to improve their presentations

utilize effective persuasive techniques

prepare adequately for a presentation

cope with "glitches" and questions

handle visual, and electronic aids

suitably engage an audience

draw on own strengths

make a positive impact

respond to questions

read an audience

think on their feet

build rapport

Problem Solving and Decision Making

The Problem Solving and Decision-Making Workshop aims to equip participants with all the skills required to understand and use strategies to solve problems by themselves or within a group context and to ensure that the outcomes are aligned to the organiza

Problem Solving and Decision Making

OUTCOMES



By the end of the intervention, participants will:

have the capability to problem solve and make decisions in a group

apply a simple, flexible and effective framework for problem solving and decision-making

understand how participative problem solving within different teams contributes to the
performance of the organization and the achievement of its strategy

understand and be able to apply the "process" and the "content" in the problem solving
and decision-making context

be able to effectively implement different problem solving and decision-making techniques
and select the appropriate method for different situations

make decisions taking into account all variables, including human capital consequences

Project Management for Non-Project Managers

The Project Management Workshop aims to provide non-project manager participants with the project management knowledge, skills, tools and techniques necessary to move through all project stages: initiating, planning, delivering, monitoring, and completing

Project Management

OUTCOMES



The participants will be able to:

Make the transition to a project leadership role

Position their projects within the organization's strategy

Use practical checklists and tools when managing projects

Apply a consistent approach to deal with or manage projects

Access the workbook as a working reference guide after the workshop

Work on selected projects, so that they walk away with actual work done

Manage projects designed to improve product, service, process, or system changes

Fulfil their roles in projects and have the understanding to deal with the people component
and the necessary interfaces

Strategic Planning

The Strategic Planning Workshop aims to assist managers and team leaders to plan strategically, set goals and objectives for their functional team, and align them with actions, as well as to demonstrate strategic thinking during everyday operations.

Strategic Planning

OUTCOMES



The managers or team leaders will learn how to:

think outside the box

set goals and objectives

balance the tactical and the strategic

demonstrate strategic thinking during everyday operations

construct a plan that aligns everyone's actions to the organization strategy

apply tools and techniques to think differently about issues or situations in their work.

Team Building

The Team Building Workshop aims to equip participants with the skills and knowledge required to establish, maintain and grow teams that are effective and sustainable within the organization. Participants will have a thorough understanding of why teamwork

Team Building

OUTCOMES



By the end of the intervention, participants will:

have defined what a team is and who it consists of

have defined themselves as part of a team

have explored the advantages and disadvantages of working as a self-directed team

have determined the context conducive to self-directed teams or leader-led teams

be able to identify what functions are, and could be, delivered more effectively by
different types of teams

identify what is required to make a team really effective

have practiced different processes required of a team, e.g., conflict management, problem
solving, decision-making, goal setting

know ways to gain commitment of all diverse team members

understand the differences in roles within a team

understand the stages of team development

have prepared a plan for developing their team back at work

The Executive Leadership Challenge

The Executive Leadership Challenge Workshop aims to ensure that participants take up the leadership challenge to ensure the flexibility and adaptability required for sustainable quality performance in a fast paced changing world of work. Fulfill the role

The Executive Leadership Challenge

OUTCOMES



The participants will be able to:

Analyze context

Align the strategy

Empower employees

Create the desired culture

Operate at an executive level

Integrate to move into the future

Survive the pitfalls of political problems

Garner strategic insight and translate into action

Support the organization through a change process

Generate innovation for high performance and market position through technology

Position the organization's mission and products or services both internally and externally

Create a culture of collaboration and cooperation in a diverse workforce and encourage
people to readily share and seek resources

Determine what needs to change and how to make the changes, considering all the
implications and interrelationships while ensuring implementation and results

The Leadership Challenge

The Leadership Challenge Workshop aims to equip participants with the skills to create the context, effectively lead, and employ collaborative techniques so as to best sustain results and relationships.

The Leadership Challenge

OUTCOMES



The participants will be able to:

Give a difficult message

Set the direction with the team

Motivate and inspire their teams

Raise their personal leadership bar

Build trust and respect in their team

Have an upward influencing strategy

Assess their competence level as a leader

Incorporate both tactical and strategic leadership

Increase the effectiveness of their own leadership styles

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