Science-of-Service,
aka Gwen Burch, has been a member since
December 21 2005,
has rated 0 lenses,
favorited 0, and has
created 1 lenses from scratch.
Gwen Burch
donates their royalties to Squidoo Charity Fund.
This member's top-ranked page is "The Human Architecture of Service Excellence".
My Bio
After 15 years teaching and fine tuning the building blocks of customer service for the world's leader of service and theme parks, I've started taking that science and bringing it to my clients throughout the nation and the globe. I've taught to executives from most of Fortune's top 100 in a variety of industries; among them: health care, restaurant management, sports arenas, transportation,...
