About Me

Chuck Dennis brings over twenty years of customer service and business management experience to client engagements.  Believing that all aspects of business lead back to the customer, he strives to construct operations that are clean and practical for his client, yet fully serve the interests of the client's customers.

Prior to joining Knowledgence Associates, Chuck began his career as a trademark analyst with the Washington, DC-area law firm of Shlesinger Arkwright Garvey & Fado, and has held upper-management positions with Compu-Mark and Thomson & Thomson (both member companies of The Thomson Corporation), as well as Northern Light Technology.  In each of these positions, Chuck's strength has been his ability to communicate clearly with customers and employees.  He stresses to his clients the importance of creating positive customer experiences, carefully listening to what customers say, and acting swiftly in addressing their needs.

 His consulting practice has included:

• customer service delivery and strategy programs for a domain name registrar
• creation and delivery of electronic newsletters for various businesses
• strategic business planning for international trademark search firm
• the creation and clearance of business names for small enterprises
• product and service training programs for a multi-national businesses
• domain name recovery and acquisition services for a multi-national domain name registration firm

In addition to his business activities, Chuck has volunteered for non-profit organizations such as For the Love of Life, the YWCA of Cambridge, Positive Directions, Solutions at Work, The Children's Room, and Home & Hospice Care of Rhode Island.   He is a member of the Planning Committee of the Boston Cell of Fast Company magazine's Company of Friends network.  He was born in Camden, NJ, and has a BA in English from The George Washington University in Washington, DC.

The Angry Customer Strategist

Your business has customers who are angry because of some real or perceived slight. The product or service that they purchased from you did not meet their expectations, or it was not delivered on time or in perfect condition, or maybe the rep that th...