Make Me Smile Customer Service

When I call Customer Care, I expect to spend less than 10 minutes on the phone and solve my problem then and there.

I hate forms to be filled out, contact my supervisor stories and the fact that the Customer Care Representative that I just poured my heart and soul out to cannot help me! That is the most unpleasant experience to put your customer through. I know, I worked in Customer Care for 10 years, I've had the misfortune of having to tell my customers that exact same, song and dance. In many cases, I probably could have fixed the problem, If I would have had the right resources, information and empowerment.

Scott Sweitzer the manager of Niagara Factory Outlet Flea Market, is making the vendors and customers very unhappy. When approached about the flea market charging fees at 330pm on Sunday Dec 27, 2009 while 3/4 of the vendors were closed for a staff christmas party, Mr Sweitzer began to yell and scream at the customer, throw a dollar and tell her to get lost. He refused to listen to the customer's story about the 13 year old girl door greeter being rude to people about returning money for a flea market that is never open. I go there every sunday and most of the time, the vendors close at 330 or 4pm, yet the hours say open till 5 pm. They are still charging the entrance fee at 430?

There was no sign on the door today, telling people they were closing, and after letting the girl at the front know that most of the vendors were closed she just smiled when I asked to have my money back.

She said, No i'm not giving you your money back.

I asked for a manager.

She said, they won't give you your money back.

I asked where is the managers office, she pointed and smugly said, over there.

I walked and knocked on the door and asked, Hi how come your charging the fees when 3/4 of your vendors are closed for a christmas party?

Scott pulled out a loonie, snapped it on his desk, and was angry.

I tried to tell him about the girl at the front and he began to yell and scream at me.

It's MY FAULT, I DIDNT LOOK AT THE TIME!

YOU CANT BLAME a 13 YEAR OLD.

I GAVE YOU YOUR MONEY NOW GET LOST!!!

I am a weekly patron and I know most of your vendors by name.

I noticed a few weeks back how miserable everyone is in the place.

I found out that the rents were raised after what 20 years? or something like that.

And...

EVERYONE HEARD SCOTT SCREAMING AT ME THERE IN FRONT OF THE FOOD COURT, WITH ABOUT 50 PEOPLE MILLING AROUND. THEN HE WALKED TOWARDS THE FRONT AND STARTED SCREAMING AT THE 13 YEAR OLD GIRL FOR TAKING MONEY...

His behavior was unacceptable and poor customer service.

As it so happens, I was there to do a REVIEW on your business for the ST Catharines Standard.

This man should be fired, and you need someone in there who knows how to treat the customers with some respect.

I've been attending this flea market for the past 20 years and I've never come across someone who was so rude and ignorant to a customer.

It was the way he pushed me out of the way and went past me while I was trying to talk to him.

HIs GET lOST was heard by everyone, and believe me, jaws dropped.

I wish i had a camera. I would have put it on youtube..

ALSO..

your sign says open till 5pm..

every week they close those stalls around 330 or 400!

It's annoying.

And I had to tell someone , actually i'll be telling millions of people on my blog and in the paper, about scott being a good example of very poor customer service!

When I asked for the owner to file a complaint about the way things are I was refused the information.

I am writing a review about the flea market in the standard and unfortunately this is the story that will be printed.

This business will go down because of this guy, get rid of him.

Linda Randall

Idea Girl Consulting

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If i find that your customer service stinks, I'm going to go and complain to 10 people and those 10 people will complain to another 10 people and before you know it, 100 people have heard about your crappy customer service. You have just lost 100 potential customers!

So I order a chicken salad sandwich the other day.

When I open the sandwich half is bun with no chicken whatsoever, so I take it back and complain.
Can you please put more chicken on this? only half the bun is covered.

she shakes her head no and says were only allowed to put 2 scoops on it, portion control.
Great , there isn't enough mean on your new BIG buns.
I want the manager!

The manager informs me she will not add any chicken to this sandwich so then I say.
I know why don't you spread the chicken around on the sandwich so it's covered?

she says, yeah we can do that!

I'm rolling my eyes as I say thanks.

Why didn't the girl have any common sense in the first place?

Who wants to each a sandwich on the new big CIABATTA bun with no meat on it?

It should have 3 scoops > like they had last year on the SMALLER BUN?

what's with this portion control crap?

How about I portion control how many times I visit Tim Hortons.

If you're going to give us a bigger bun, then give us plenty of meat on it!

I remember that I USED to scrape off the EXTRA chicken, stick it in a baggy at home and make a second sandwich. That was about 4 years ago....

Now I have to scrape this tiny layer of chicken to reach each end of the bun?

What's up with that?

Maybe I'll just end up being a disgruntled customer!

I appreciate that I can AFFORD to eat lunch there for $5.

I get a drink, a donut and a sandwich.

But please... don't cut down on the meat.

It's bad enough that the donuts are half the size they used to be.

And the tea biscuits?

Well there a joke now, a spit in the bucket, about 1/4 the size they used to be a few years ago!

I know times are tough but when you've eaten at the same place for over 10 years, and get used to a certain standard of service and it changes, so do your desires to frequent the place.

I used to go every day, sometimes two or three times!

Now I'm lucky if I got 3 times a month!

Now that's what I call chicken little.

little sandwich

little service :)