Management Matters

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This lens is based on a very simple premise....that Management does indeed matter, each of its modules looks at a different aspect of management that inturn matters to the overall practice of effective management.

While the aim of this lens is not to provide a TOE of Management  (thats theory of everything!) a collection of these kinds of thought is going to have to be taken into anything that does profess to be such a creation.... but nothing, as yet, has come anywhere close to matching the body of works laid down by Stafford Beer in this managerial cybernetics, vsm, and team syntegrity models (which of course can be traced through this lens). In the meantime this lens can serve as a Macroscope aimed at the infinitely complex field of Management.

Orientation 

The how , why and whereof this Lens

Each of the content modules in this lens covers an area of management expertise or points to other Squidoo Lenses that covers the area more effectively than could a single module here.

In addition to the content modules, there are two types of connective linkages; The first of these is to be found in the Connective Web which gives an overview of the major subdivisions of this lens while giving a brief summary of the information to be found in the subdivsions. It is a guide to which "eye-piece" to put on the "lens" to focus this macroscope on the target of interest.

The second type of connective linkage is found in the Connective Threads example here)which give a more detailed view of the specific modules to be found in each of the subdivisions.

The taxonomy used here to partition the subject matter is roughly based on the principles of the Viable Systems Model as described in the Cybernetics module. The VSM is the most mature organizational theory: it specifies the necessary and sufficient structural preconditions for the viability of any organization. Furthermore this model has not be refuted so far.

Finally, for at least the initial construction stage of this lens (started Feb. 8; expected inital stage completion Feb 20), there is a more traditional index to be found here: Tools & Techniques

The primary modules, that is those that contain detailed information, are primarily containers of links to web resources on each topic and sub-topic. In addition, however, most of the major topic modules are followed by a "library module" that contains a selection of the best books from my own bookshelf that can be ordered on-line...I've included the overall ranking from Amazon.com... although most are similar to the rankings I would give myself).

Connective Web 

The Management Matters Macrosope: a brief guide to the infinitely complex

System 1: Operations is the viable system -- it is what the organization does -- its purpose for being.

The function of System 2: Regulators is anti-oscilliatory. It is the norm in any large system that every element is continously adjusting to other elements or to changes in the environment. Left alone however, nothing might ever settle down - or even worse increase overtime, until the system tears it self apart by thrashing.

System 3 is responsible for all the internal and immediate of the enterprise -- the day-to-day mananagement.The System 3: The Inside and Now module contains description of various tools, techniques, technologies and processes necessary to manage the operations of a dynamic system.

System 3*: Sporadic Audit is more than just accounting. System Three management, which as previously described is responsible for the day-to-day management of the organization, must have a means of sporadically (not as a perpetual routine) looking straight into the operations themselves. Work studies, surveys, management succession audits are all examples of the techniques required in large scale organizations.

No viable system, least of all an enterprise in a changing environment,can remain viable if it only looks inward. In order to adapt it must contain a device responsible looking in a fundamentally different way at its environment. In this lens tools and techniques for this are gathered in the System 4: Outside and When module.

System 5: Policy thinks about what the firm does. It also monitors the balance between "here and now" and "outside and when."

In order for the firm to function, it must have many different communication components. These of course include the communication channels themselves but also a variety of technologies required to make the communications usable by the targets. These technologies, including amplification, attenuation, and translation processes are discussed in the Viable System Components

System 1: Operations 

A Connective Thread

Change Management 

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Connective Web
Connective Thread
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Change management is the process of developing a planned approach to change in an organization.
Wikipedia: Change Management
From Wikipedia, the free encyclopedia

A Change Management Library 

Selected Titles from the Bookshelf of DHC Soul

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Connective Web
Connective Thread
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The Dance of Change: The Challenges to Sustaining Momentum in Learning Organizations

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Managing Transitions: Making the Most of Change

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Program Management 

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Connective Web

Connective Thread
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Program management is the process of managing a portfolio of multiple ongoing inter-dependent projects.
Wikipedia: Program management
From Wikipedia, the free encyclopedia

Project Management 

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Project Management is the discipline of defining and achieving targets while optimizing the use of resources (time, money, people, materials, energy, space, etc) over the course of a project (a set of activities of finite duration).
Wikipedia: Project Management
From Wikipedia, the free encyclopedia

A Project Management Library 

Selected Titles from the Bookshelf of DHC Soul

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Connective Web
Connective Thread
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Peopleware: Productive Projects and Teams (Second Edition)

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The Deadline: A Novel About Project Management

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Waltzing With Bears: Managing Risk on Software Projects

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Software Project Survival Guide (Pro -- Best Practices)

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AntiPatterns: Refactoring Software, Architectures, and Projects in Crisis

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System 2: Regulators 

A Connective Thread

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Connective Web
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Customer Service

Customer Service 

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Connective Web
Connective Thread
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Squidoo: Customer Service Reader
A structured guide to books and articles: a collection of notes & commentary on essential works of experts in customer service and related fields.

A Customer Service Library 

Selected Titles from the Bookshelf of DHC Soul

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Connective Web
Connective Thread
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Fish! A Remarkable Way to Boost Morale and Improve Results

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The Experience Economy: Work Is Theater & Every Business a Stage

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Systems 3: The Inside and Now 

A Connective Thread

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Connective Web
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Cybernetics is the study of viable system organization. It's lessons can help to ensure that the basic organization's design is not keeping it from achieving its goals.

Operations Research is the discipline of applying advanced analytical methods to help make better decisions.

Systems Thinking

Cybernetics 

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Orientation
Connective Web
Connective Thread
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Squidoo: Cybernetics
A simple view of Cybernetics is as the science of communications and control in animal and machine.

Cybernetics, and the related domain of systems science , is the study all forms of "organized complexity", that is how different components can be assembled in a way that is neither random nor repetitive so as to form a "system".

Pursued to its logical conclusion, this is a study about how a system of components can arranged in such a way as to fulfill a certain purpose. In this sense, Cybernetics is the study of viable system organization.
Squidoo: Viable Systems Model
This lens is dedicated to exploring the work of Stafford Beer and the development of his VSM.

It is especially interested in the applicaton of cybernetics to the field of organizational design, management and control.

A Cybernetics Library 

Selected Titles from the Bookshelf of DHC Soul

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Connective Web
Connective Thread
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Diagnosing the System for Organizations

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Organizational Transformation and Learning: A Cybernetic Approach to Management

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The Heart of Enterprise (Classic Beer Series)

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Operations Research 

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Connective Web
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In a nutshell, operations research (O.R.) is the discipline of applying advanced analytical methods to help make better decisions.
INFORMS
Institute for Operations Research and the Management Sciences (INFORMS)
Seat-of-the-Pants-Less
An excutive guide to operations research by INFORMS (Institute for Operations Research and the Management Sciences).

An OR Library 

Selected Titles from the Bookshelf of DHC Soul

Systems Thinking 

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Connective Web
Connective Thread
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Squidoo: Systems Thinking
The term systems thinking is often linked to the work of Peter Senge...the range of fields that are sometimes linked to the term include systems theory and cybernetics

A Systems Thinking Library 

Selected Titles from the Bookshelf of DHC Soul

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Connective Web
Connective Thread
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The Fifth Discipline Fieldbook

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The Balanced Scorecard 

Balanced Scorecard Resources 

Balanced Scorecard Institute
A commercial operation, The Balanced Scorecard Institute provides training, consulting and guidance to assist government agencies and companies in applying best practices in balanced scorecard (BSC) and performance measurement for strategic management and transformation.

This site serves as a resource for managers to obtain information, ideas and lessons learned in building strategic management and performance measurement systems.

A Balanced Scorecard Library 

Selected Titles from the Bookshelf of DHC Soul

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Connective Web
Connective Thread
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The Balanced Scorecard: Translating Strategy into Action

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Systems 3*: Sporadic Audit 

A Connective Thread

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An Audit Library 

Selected Titles from the Bookshelf of DHC Soul

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Connective Web
Connective Thread
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Reinventing the CFO: Moving from Financial Management to Strategic Management

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System 4: Outside and When 

A Connective Thread

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Connective Web
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Strategic Management

Art of the Long View

Strategic Management 

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Connective Web
Connective Thread
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The process of specifying an organization's objectives, developing policies and plans to achieve these objectives, and allocating resources so as to implement the plans.
Wikipedia: Strategic Management
From Wikipedia, the free encyclopedia
Reflections of a Cybernetician on the Practice of Planning
Stafford Beer gives his reflections, as a cybernetician, on the practice of planning in a presentation directed at a professional audience of planners.

A Strategic Management Library 

Selected Titles from the Bookshelf of DHC Soul

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Connective Web
Connective Thread
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Strategy Bites Back: It Is Far More, and Less, than You Ever Imagined

If you read only one book about Strategy let this be it. This is the Squidoo of the book world. The editors bring together a collection of 'bytes': really interesting excerpts on strategy, as short as they could find, or make them. It also takes a poke at the strategy industry, which as Gary Hamel puts it, has no theory of strategy creation..

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Art of the Long View 

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Connective Web
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"What increasingly affects all of us, whether professional planners or individuals looking for a better future, is not the tangibles of life -- bottom line numbers, for instance, but the intangibles: our hopes and fears, our beliefs and dreams. Only stories - scenarios - and out ability to visualize different kinds of futures adequately capture these intangibles.

Scenario Thinking 

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Connective Web
Connective Thread
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Scenario Thinking
ScenarioThinking.org is the open community on scenario thinking where we can publish scenarios, reflect on the process, share resources in a democratic, and inclusive manner.

ScenarioThinking.org is currently sponsored by the DTN (http://www.dtn.net), which since 1996 has been publishing scenarios online to grow the public discourse in this space.

The philosophy is that we all benefit by sharing our thinking about this unique 30 year old process.

This site is based on the Wiki technology, which basically means that anyone can contribute to the contents of the site. In other words: every visitor is a potential writer and editor.
Squidoo: Scenario
This lens by DHC Soul examines Scenario Thinking, an attempt to recognize large-scale driving forces that will impact on how the future unfolds.

An Art of the Longview Library 

Selected titles from the bookshelf of DHC Soul

System 5: Policy 

A Connective Thread

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Connective Web
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Governance

Governance 

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Connective Web
Connective Thread
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The Policy Government (r) Model
Policy Governance, an integrated board leadership paradigm created by Dr. John Carver, is a groundbreaking model of governance designed to empower boards of directors to fulfill their obligation of accountability for the organizations they govern.

As a generic system, it is applicable to the governing body of any enterprise. The model enables the board to focus on the larger issues, to delegate with clarity, to control management's job without meddling, to rigorously evaluate the accomplishment of the organization; to truly lead its organization.

A Governance Library 

Selected Titles from the Bookshelf of DHC Soul

Viable Systems Components 

A Connective Thread

Attenuator 

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Connective Web
Connective Thread
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An attenuator is a device that reduces variety.

Amplifier 

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Connective Web
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An amplifier is a device that increases variety.

Transducer 

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A transducer encodes (or decodes) a message whenever it crosses a system boundary.

Channels 

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Connective Web
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In the context of this lens, "Channels" stand for the multiple ways in which the various entities constituationg the firm and its environment affect each other.

Algerdonic Signals 

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The word algerdonic was coined by Stafford Beer, the father of managerial cybernetics, from the greek words for 'pain' and 'pleasure.'

Used here, it pertains to regulation in a non-anaytical mode; that is in the sense of raising an alarm.

Complex Event Processing 

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Complex Event Processing (CEP) is the use of software to analyze and control software event systems -- that is virtually all IT systems in use today.
The goal of CEP is to enable the information contained in the events flowing through all of the layers of the enterprise IT infrastructure to be discovered, understood in terms of its impact on high level management goals and business processes, and acted upon in real time.

CEP systems can be used to give real-time alerts either for process going outside of control limits or for events that are unexpected.
Squidoo: Complex Event Processing
Squidoo Lens by DHC Soul

A Complex Event Processing Library 

Selected Titles from the Bookshelf of DHC Soul

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Connective Web
Connective Thread
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Membranes 

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Connective Web
Connective Thread
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Used here, "Membranes" are hypothetical boundaries of the system -- those that are useful to the purpose of defining the operations of a firm (both internally and with respect to its environment).

Online Papers 

What is Cybernetics?
Professor Stafford Beer address (October 2001) delivered at the University of Valladolid, Spain on the ocassion of the university bestowing the the high honour of Doctor Honoris Causa.

Discusses popular notions and genuine difficulties. Looks at the origins, derivations and definitions of cybernetics. Considers intrinsic control and socio-Economic Governance in real-time. Relates cybernetics to the current world situation.
Systems Theory and Cybernetics
Considers systems theory and cybernetics to be a solid basis for transdisciplinarity in management education and research.
Cybernetic Components:
The authors take the position that Cybernetics offers a theoretical basis for the development of components, component frameworks, and component framework frameworks. Although not recognized as such, Cybernetic principles are currently used in successful software. A goal in proposing Cybernetics for component design is to permit the development of organic software systems to meet increasingly complex application requirements.
Managing Complexity through Recursion
Recursion is a well known concept within computer science and mathematics. In business management it is rarely used explicitly.

This paper demonstrates the broad applicability of recursion to managing complextity, especially in business
Reflections of a Cybernetician on the Practice of Planning
Stafford Beer gives his reflections, as a cybernetician, on the practice of planning in a presentation directed at a professional audience of planners.
Man in a garrulous silence
Written in 1982 for a closed meeting of scholars, provides an insight into the thinking of the time and in particular to the contributions of the author to systems and cybernetics. Illustrates the challenge of technology to humankind and sees the coming of a second Tower of Babel which is as counter-productive as the first. Believed it was necessary to consider practical strategies for change. Looks at the concept of human identity, considering "Oneself: a systems viewpoint%uFFFD?, "A Tripartite selfhood%uFFFD? and "The community consequence%uFFFD?. Provides a schematic framework for the discussion of the social cybernetics of the human condition. Considers a basic stance, and the application of rules detected by cybernetic scholarship. Outlines strategies for inducing change and examines new dimensions for planning. Emphasizes the importance of regarding planning as a matter of obtaining recognition of the frameworks that have been introduced and then facilitating choice.

Tools & Techniques (A:G) 

The Technology of Management

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Orientation
Connective Web
Connective Thread
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This module is simply a temporary placeholder until links for each of the referenced tools is put in place....
Algerdonic Signals
Art of the Long View
Competitive Intelligence
.........Environmental scanning
.........Marketing research
.........Competitor analysis
.........Reverse engineering
Centralisation
Change Management
Communications management
Complex Event Processing
Constraint Management
.........Constraint
.........Focused improvement
.........Donella Meadows' 12leverage points to intervene in a system
Corporate Governance
.........Corporation
.........Board of directors
.........Middle management
.........Senior management
.........Corporate titles
.........Cross ownership
.........Community management
Corporate image
Cost management
.........Spend management
Crisis management
Customer Service
Cybernetics
......... Algerdonics
.........amplifier
.........attenuator
.........channels
.........membranes
.........transducer
Decentralisation
Design management
Engineering Management
Enterprise content management
Facility management
Force field analysis
Freelancing
.........Freelancing on the Internet
Growth-share matrix

Tools & Techniques (H:M) 

The Technology of Management

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Orientation
Connective Web
Connective Thread
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This module is simply a temporary placeholder until links for each of the referenced tools is put in place....
Human Interaction Management
.........Human Computer Interaction
Information technology management
Knowledge management
Leadership
.........Servant Leadership
Morphological analysis
Management effectiveness
Management information systems
Management by objectives (MBO)
Management consulting
Management science and operations research
Manufacturing
.........Just In Time manufacturing
.........Lean manufacturing

Tools & Techniques (N:Z) 

The Technology of Management

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Orientation
Connective Web
Connective Thread
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This module is simply a temporary placeholder until links for each of the referenced tools is put in place....
News management
Operations System 1: Operations
Organizational development
Scenario Thinking
Value Based Management
Viable Systems Components

Miscellaneous Links 

Explorations of the World of Management

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Connective Web
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This module contains links to sites or specific pages on the web that do not fit in well with the structure of this Lens, but could be of interest and value in sparking innovative thinking.
Ph.D. - Music Management
[Bologna] L'agenzia ha all'attivo artisti quali Ornella Vanoni, Gino Paoli, Pooh, Zucchero, Raf, Mia Martini, Lucio Dalla e Luca Carboni. Il sito comprende la storia e il profilo della societ%uFFFD, lo staff e le produzioni realizzate (richiede plug-in Flash).
Ideasuoni
[Teramo] Edizioni musicali, produzioni e management: informazioni sugli artisti rappresentati e sui servizi offerti (richiede plug-in Flash).
Equipe Management Network
[Bologna] Rete di agenzie che offre servizi per lo spettacolo in Italia e all'estero. Nel sito le proposte e un ampio profilo aziendale.
Latlantide
[Osio Sotto, BG] Organizza concerti di musica ska, punk, rock e pop. Storia, cast degli artisti e date degli eventi.
Latinamusicaoggi
[Latina]%uFFFDOrganizzazione eventi in ambito classico e moderno: nel sito gli artisti rappresentati e le date dei concerti promossi.
Promo Music
[Bologna] Proposte concertistiche di musica antica quali opera barocca, danza storica e musica medievale, comprese esecuzioni con strumenti d'epoca.
Tempozero
[Napoli] Agenzia di concerti che opera nell'ambito della musica indipendente: nel sito gli artisti rappresentati e gli eventi che organizza.
Breaklivemusic
[Ascoli Piceno] Organizzazione concerti e management per artisti: nel sito, gli eventi in programma e le proposte correnti.
Multimedia Artisti Associati
[Pescara] Promuove e organizza concerti, festival e manifestazioni di musica jazz in tutta Italia. Nel sito le proposte correnti e il calendario eventi.
Bfonic
[Gallarate, VA] Agenzia di spettacolo virtuale che promuove e gestisce musicisti, cabarettisti, gruppi artistici, ragazze immagine e illusionisti curandone la promozione e la pubblicit%uFFFD, il management e la direzione.
Concerto Management
[Bologna] Rappresenta artisti quali Vinicio Capossela, Paolo Conte e Francesco Guccini. Biografie, date dei concerti e modulo contatti.
Promozioni Musicali S.r.l.
[Milano] Rappresenta musicisti, gruppi, DJ e comici. Nel sito una presentazione dei servizi disponibili.
Magix Promotion
[Novi Ligure, AL] Associazione Culturale specializzata nella promozione, gestione e organizzazione di spettacoli live di cover band e tribute band.
MT Opera & Blue's Production & Management
[Bologna] Rappresenta artisti di fama internazionale quali Andrea Bocelli. Il sito offre informazioni sugli eventi organizzati ed un profilo aziendale (richiede plug-in Flash).
Hullabaloo Production
[Napoli] Agenzia di management per artisti indipendenti (richiede plug-in Flash).
Music Center S.n.c.
[Milano] Rappresenta artisti lirici, direttori d'orchestra e registi. Nel sito il profilo, la storia aziendale e una panoramica dei servizi offerti.
Studiomusica
[Modena] Struttura di servizio nel settore della musica classica. Management, consulenza artistica per rassegne e festival, organizzazione della parte musicale di eventi e congressi.
Dell'Amore Management
Specializzata in World Music e Nuova Musica; presenta gli artisti e i concerti in programma.
Salsagenzia
Offre servizi per lo spettacolo operando in Italia con gruppi musicali e di ballo latino americano. Artisti rappresentati e date degli eventi.
Cyc promotions
[Montecavolo, RE] Organizzazione di concerti e promozione artisti. Online le date degli eventi, biografie, file audio e foto.
Musicinsieme
[Oriago di Mira, VE] Cooperativa che offre servizi a musicisti che necessitano di copertura contributiva, e rappresenta gruppi disponibili per serate e spettacoli.
Maurizio Clemente Communication
[Roma] Rappresenta Dj italiani e internazionali. Profilo degli artisti, file audio e video, recapiti per contatti.
Heavy Show
[Novate Milanese, MI]%uFFFDAgenzia che rappresenta gruppi di rock, fusion, pop, dance e blues. Nel sito tutte le informazioni.
Mousy World Music
[Roma] Rappresenta gruppi di musica africana e latino americana. Brevi profili degli artisti e recapiti per contatti.
To be Jazz
[Bologna] Agenzia di management e booking che lavora in ambito jazzistico. Sul sito, gli artisti rappresentati e recapito per contatti.
Chitarfisa
[Mandello del Lario, LC] Associazione che si occupa di servizi promozionali e amministrativi (pratiche ENPALS), organizza concerti e spettacoli in Lombardia e propone lezioni di musica.
Suonopuro
Gruppi musicali, cantanti, animatori, bande musicali e cori polifonici della Sicilia Occidentale, con schede descrittive e demo ascoltabili.
Music art management
[Sicilia] Offre servizi di segreteria, consulenza artistica e produzione spettacoli. Presenta artisti, testimonial, dj a disposizione e informazioni per contatti.
Pannonica
[Bolzano] Presenta artisti rappresentati, i progetti relativi e i prossimi tour e concerti in calendario.
Black dahlia management
Promuove artisti prevalentemente di genere heavy metal gestendo i contatti con fanzine, case discografiche e occupandosi dell'organizzazione di concerti.
Metamusic
[Pisa] Servizi di management artisti, promozione e organizzazione concerti. Vengono illustrate le proposte di artisti e concerti in programma.
Agenzia Pasquale spettacoli & management
[Garlasco, PV] Propone l'elenco degli artisti, orchestre, cover band e spettacoli di folklore e cabaret. Inoltre edizioni musicali.
Congegno produzioni
[Terni] Organizza e promuove festival e rassegne musicali oltre a rappresentare artisti internazionali. Nel sito eventi, proposte e produzioni (richiede plug-in Flash).
Piazza verdi 43
[S.Agata Militello, ME] Consulenza e assistenza agli operatori del settore, accademia musicale e mercatino strumenti usati. Sezioni anche sugli artisti proposti.
Skip agency
[Genova] Agenzia che organizza concerti, festival e serate di musica dal vivo. Sono elencati gli artisti internazionali proposti.
Multa Paucis management
[Musica] Agenzia lirica che si occupa della gestione dei rapporti con la stampa, promozione, logistica, rapporti con gli enti e con le istituzioni teatrali in genere.
Thor promotion
Provvede alla promozione e alla organizzazione di esibizioni dal vivo di gruppi appartenenti al rock e all'heavy metal in tutte le sue forme.
Allegorica Opera Management
[Urbino] Rappresenta interpreti di musica antica e barocca. Profilo aziendale, curriculum degli artisti e recapiti per contatti.
Sh%uFFFDh%uFFFDrazade
[Reggio Emilia] Rappresenta gruppi di jazz e world music: nel sito le date dei concerti e gli artisti disponibili per tour.
Madly
Servizi offerti nell'ambito della reperibilit%uFFFD di cantanti, artisti per piazze, imitatori, gruppi musicali, ballerine.
The flame
Gestisce musicisti e dj di musica underground principalmente del sud italia. Inoltre promozione, organizzazione eventi e rassegna stampa.
PoilPositivi
Consulenza e produzione musicale sia discografica che di eventi live, gestione artistica e promozionale artisti, organizzazione eventi e concerti e vendita mp3 on-line.
ASC production
Produzione, organizzazione e distribuzione spettacoli. Presente l'elenco di artisti disponibili per concerti, spettacoli di cabaret, serate in discoteca e convention.
Loro di Napoli
[Napoli] Agenzia campana che rappresenta musica e artisti partenopei.
Ragency staff
Gestisce booking e concerti di artisti prevalentemente in ambito hard rock, metal, alternative. Contiene i mini siti dei gruppi proposti e informazioni su nuove uscite e live degli artisti promossi.
EurOrchestra
[Bari] Presenta le attivit%uFFFD anche all'estero dell'associazione locale, i programmi dei concerti e l'ultima stagione, l'organico composto da rinomati musicisti, rassegna stampa e storia, modalit%uFFFD di abbonamento alle manifestazioni, contatti.
Fondazione Concerti Niccol%uFFFD Piccinni
[Bari] Presenta l'Orchestra Sinfonica e il balletto, la storia, il cartellone, le pubblicazioni, i corsi, news.
Rimini spettacoli e servizi
[Rimini] Management e promozione spettacoli dal 1985. Elenco e dettagli sugli artisti proposti, divisi per generi, e descrizione servizi di supporto all'organizzazione eventi.
Corus Art
[Catania] Produzione e promozione spettacoli, concerti ed eventi in Sicilia. Raccoglie artisti italiani e stranieri della scena rock, ska e pop.
Blitz studio management
[Affi, VR] Elenco artisti, prossimi concerti organizzati e informazioni per contattare l'agenzia di booking (richiede plug-in Flash).

by dhcsoul

I'm David HC Soul ... and for those of you old enough to remember no not THAT one ... although I have been known to answer to the name Hutch.

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