The Platinum Rule of Service
Years ago I attended a seminar where a consultant introduced the audience to the concept of The Platinum Rule. Most of us are familiar with the Golden Rule and many people strive to live by it:
"Do unto others as you would havethem do unto you."
Dr. Alessandra introduced us to the concept of The Platinum Rule
"Do unto others as they would haveyou do unto them."
"Treat others how you want to be treated" has been endorsed by all the great world religions. Jesus and Confucius used it to summarize their ethical teachings. The Golden rule teaches consistency and fairness between people.
Cool Quotes
Fetching RSS feed... please stand byTidbit of the month
I found the following text interesting:"Organizations who have used Social Network Analysis have reported that they discovered hidden assets that were playing key roles in their team, found individuals viewed as key players that were surprisingly isolated, identified anonymous workers that held powerful influences, and discovered workers who were gatekeepers rather than information sharers."
Relative to customer feedback, Social network analysis is an underated field of study. Which is one reason for this Squidoo page.
Relative to customer feedback, Social network analysis is an underated field of study. Which is one reason for this Squidoo page.
Great Stuff on Amazon
Motivational Interviewing, Second Edition: Preparing People for Change
Amazon Price: $33.95 (as of 07/10/2009) 
Motivational Interviewing in Health Care: Helping Patients Change Behavior (Applications of Motivational Interviewin)
Amazon Price: $22.50 (as of 07/10/2009)
Motivational Interviewing in the Treatment of Psychological Problems (Applications of Motivational Interviewin)
Amazon Price: $26.33 (as of 07/10/2009)
Are you keeping your customers?
Most companies spend huge amounts of their budgets to attract new customers to their business, while neglecting and then losing existing customers. Although new customers are always nice, it's not new customers that bring in continuous revenues, its existing customers. Are you investing enough in keeping the customer base you have? Do you understand the benefits of using customer phone surveys to keep customers?
New YouTube vids
50 Cent AYO Technology feat Justin Timberlake MUSIC VIDEO
Runtime: 4:17 | 38584385 views | 35073 Comments
The Art of Bragging
I bet you never though bragging would play a vital part in customer satisfaction. But it does. Because you want your customers to brag about you of course! How do you get them to do that? Well, you have to know what they like talking about, and give them something to put in their mouths. It's not rocket science. A test of my ability to figure out what YOU want, is to hear from you.
Like this lens? Want to share your feedback, or just give a thumbs up? Be the first to submit a blurb!
Blog Posts from Google
- Long Lewis wins award for customer satisfaction
- "We talk about customer satisfaction every day," said Ritchie Dewberry, Long Lewis general...
- Staybridge Suites Named Best in Customer Satisfaction
- Staybridge Suites was recognized by Market Metrix, LLC for superiority in customer satisfaction duri...
- Fliers like Alaska and JetBlue, but airline customer satisfaction ...
- In fact, the flying public is so annoyed that satisfaction with airlines fell for the third year in...
- PANalytical Adopts Vovici v4 for its European Major Account ...
- PANalytical just used Vovici v4 to complete the most recent of its biannual customer satisfaction su...
Some of my good links
- Customer Satisfaction Surveys
- Mindshare knows what your customers need after a week of work. Do you?
I guess Squidoo is giving away free tips.
- Automatic Twitter Posting: Automate Your Twitter Account
- Squidoo and Twitter have quite a nice little relationship going.
You can feature your latest Tweets... - Could you run an Offline Squidoo Business?
- Here's an interesting idea. Do a google search right now for driving lessons + your city
For exam... - The Best Squidoo Advice Ever
- Want to be a successful lensmaster?
Be unique.
Want to earn money on Squidoo?
Be honest.
Want to ran... - Getting More Star Ratings With The Magic Of Tim
- Tim ‘thefluffanutta‘, has made many great Squidoo tools. Every one of his creations has...
- Are you making the most of your lenses?
- Are you doing everything you can to earn money from your lenses?
Are you using every opportunity to...
by Richyd
I like business. graduate of BYU and then Northwestern, family man, speaker, author. You get the idea...
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