The Platinum Rule of Service
Years ago I attended a seminar where a consultant introduced the audience to the concept of The Platinum Rule. Most of us are familiar with the Golden Rule and many people strive to live by it:
"Do unto others as you would havethem do unto you."
Dr. Alessandra introduced us to the concept of The Platinum Rule
"Do unto others as they would haveyou do unto them."
"Treat others how you want to be treated" has been endorsed by all the great world religions. Jesus and Confucius used it to summarize their ethical teachings. The Golden rule teaches consistency and fairness between people.
Cool Quotes
Fetching RSS feed... please stand byTidbit of the month
I found the following text interesting:"Organizations who have used Social Network Analysis have reported that they discovered hidden assets that were playing key roles in their team, found individuals viewed as key players that were surprisingly isolated, identified anonymous workers that held powerful influences, and discovered workers who were gatekeepers rather than information sharers."
Relative to customer feedback, Social network analysis is an underated field of study. Which is one reason for this Squidoo page.
Relative to customer feedback, Social network analysis is an underated field of study. Which is one reason for this Squidoo page.
Great Stuff on Amazon
Motivational Interviewing, Second Edition: Preparing People for Change
Amazon Price: $40.04 (as of 12/27/2009) 
Motivational Interviewing in Health Care: Helping Patients Change Behavior (Applications of Motivational Interviewin)
Amazon Price: $19.25 (as of 12/27/2009)
Building Motivational Interviewing Skills: A Practitioner Workbook (Applications of Motivational Interviewin)
Amazon Price: $34.20 (as of 12/27/2009)
Are you keeping your customers?
Most companies spend huge amounts of their budgets to attract new customers to their business, while neglecting and then losing existing customers. Although new customers are always nice, it's not new customers that bring in continuous revenues, its existing customers. Are you investing enough in keeping the customer base you have? Do you understand the benefits of using customer phone surveys to keep customers?
New YouTube vids
Milow - Ayo Technology
Milow - Ayo Technology (Copyright 2008 Homerun Records) Buy it on iTunes: itunes.apple.com
Runtime: 3:33 | 24951842 views | 18997 Comments
automatically generated by YouTube
The Art of Bragging
I bet you never though bragging would play a vital part in customer satisfaction. But it does. Because you want your customers to brag about you of course! How do you get them to do that? Well, you have to know what they like talking about, and give them something to put in their mouths. It's not rocket science. Blog Posts from Google
- Salary.com Named a Total Customer Satisfaction Leader for Talent Management ...
- "We're proud of our high ratings in Bersin & Associates' study of customer satisfac...
- Local YMCA ranks nationally for customer satisfaction
- DELMAR -- The Bethlehem-area YMCA branch ranked fourth out of 2600 in a nation-wide survey for custo...
- US Airways struggles with customer satisfaction
- based US Airways (NYSE:LCC) in particular has ranked low in customer-satisfaction ratings among the...
- J.D. Power and Associates Reports: Overall Customer Satisfaction With the Home ...
- The study finds that customer satisfaction with the home claims experience averages 828 on a 1000-po...
Some of my good links
- Customer Satisfaction Surveys
- Mindshare knows what your customers need after a week of work. Do you?
New Links Plexo
Channel Data Integrity
Channel Visibility - Zyme is the leading provider more...1 point
http://www.squidoo.com/mindshare
0 points
I guess Squidoo is giving away free tips.
- RIP Squidoo Groups
- The day we all knew would come has arrived. Squidoo groups are dead and buried, never to be seen aga...
- The $2000 Lens Challenge
- Joe from CaptainSquid is back from many adventures, with a new challenge for himself and anyone who...
- #1 Most Important Thing… About Guestbooks
- If you've put Guestbook modules on your lenses, and you have 10+ published, you'll be very familiar...
- Pinging Your Lenses
- WHAT IS A PING?
Any time you update certain webpages or publish a new blog post or lens, you can sen... - New Squidoo Job – More Money For Lensmasters $
- According to Seth Godin's blog, Squidoo is hiring a sales pro.
Here is what the official lens says:...
by Richyd
I like business. graduate of BYU and then Northwestern, family man, speaker, author. You get the idea...
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