Mystery Shopping From Home

As a mystery shopper, you can go to restaurants, stores, hairdressers, grocery stores, amusement parks or any other businesses as a customer. For example: in a restaurant, the mystery shopper would sit down, order a meal, pay the bill and leave, just like any customer. The purpose of this visit is to evaluate the overall customer service (actual service, knowledge of staff, cleanliness, etc.) that is being offered in the establishment. The Mystery Shopper then writes a report and rates the customer service based on a pre-established set of criteria. Then the report is turned into the business to use for training, employee rewards or any number of uses.

Demand
for Mystery Shoppers
Businesses know that in order to provide the best customer service
possible, they need feedback from their customers on whether or not
they are doing things to the customer's satisfaction. The problem is
many customers don't always comment on how their visit to a place of
business went, especially if it was a negative outcome. Statistics show
that on average two out of three people who stop doing business with a
company do so because of bad customer service (Source: abc News Online)
Many times these people won't actually give feedback to the company.
Instead they never return to that particular business again and spread
word to friends and family about the service they experienced. This is
why the need for mystery shoppers is strong because it's a way for
companies to receive an honest review of how business is being
conducted, without the staff knowing what's occurring. Mystery shoppers
play a big role in the improvement of customer service and businesses
heavily rely on them for feedback and constant improvement. As a
mystery shopper you will be given a variety of assignments which
involve anything from eating out at your favorite restaurant to
watching the latest movie. You can also take pride in knowing you're
helping to improve customer service standards. Mystery shopping is
easy, fun and flexible. Grab your Moms
Talk Biz Guide to Become a Mystery Shopper - Step-by-step
instructions, resources and inside information to help you profit from
mystery shopping.