What does your customer hear when they call your company and are placed on hold?
MUSIC: Do all of your callers like what they are hearing?
SILENCE: You may as well turn your 'Open' for business sign to 'Closed'
RADIO: Your local station thanks you for re-broadcasting their commericals
SILENCE: You may as well turn your 'Open' for business sign to 'Closed'
RADIO: Your local station thanks you for re-broadcasting their commericals
On Hold Messaging Can Increase Sales
Mine your callers and strike gold
Consider acquiring a professional telephone on-hold message and music system.Your company can get the equipment and have your approved content written and recorded with the voice and music of your choice for less than $500 in most cases.
How customers and prospects perceive your business is crucial to success and a custom on hold message and music program tells your callers that you are a reputable, professional company, even if you are just a one-person operation.
On the phone, perception is reality.
An Immediate Positive Impression
Boost your company's image and bottom line
Time spent on hold is a marketing dream. Afterall, they called you, so they are already interested.With your message on hold, your company is top-of-mind with that prospect or customer. There are no other distractions or competing messages, so your hold time becomes a perpetual state of promotion.
The Ultimate Promotional Opportunity
On-Hold time is YOUR time with the customer
As a business owner, you have plenty of things to spend your money on (labor, equipment, insurance, etc.). It may be difficult to think of investing additional money into your phone(s).However, an on-hold messaging system is a marketing program like no other. It is an advertisement that never gets tuned out, an incentive that doesn't get thrown in the garbage, a salesperson that never tires and is always on message.
Callers to your company are a captive audience. Use your on hold time to promote your business. Instead of silence or a static-sounding radio station, a custom hold music and message program will entertain and inform your callers.
Hold Messages Benefit Business
The alternatives are a waste of valuable commercial time
If you purchased the same commercial time on a radio or television station and silence played instead of your spot or another company's commercial, you wouldn't stand for it. Now think of the silence or radio station your callers hear now when placed on hold.
There is a better way.
There is a better way.
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Why Business Needs On Hold Messaging
Turns out... getting them to call you is the easy part
- Why Does My Business Need On Hold Messaging?
- Check out these eye-opening on hold statistics
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