Frequently Asked Questions (FAQs) about the PMP Exam

The Project Management Professional (PMP) credential recognizes demonstrated knowledge and skill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources. It is accredited by the Project Management Institute (PMI), USA, which is the leading global association for the project management profession.

Who should apply? Those who lead and direct cross-functional teams to deliver
projects within the constraints of schedule, budget, and scope.

What do PMP candidates do? Candidates are responsible for all aspects of individual projects for the life of the project.

To be eligible for the PMP credential, you must meet certain educational and professional experience requirements. All project management experience must have been accrued within the last eight consecutive years prior to your application submission.

The eligibility requirements depend upon your Education Background.

1. If you hold a High school diploma, associate's degree or global equivalent, then you need:
   
   
   
   • Project Management Experience: Minimum five years/60 months unique nonoverlapping professional project management experience during which at least 7,500 hours were spent leading and directing project tasks.
   
   
   • Project Management Education: 35 contact hours of formal education (or PDUs)


2. If you hold a Bachelor's degree or global equivalent, then you need:
   
   
   
   • Project Management Experience: Minimum three years/36 months unique non-overlapping professional project management experience during which at least 4,500 hours were spent leading and directing project tasks.
   
   
   • Project Management Education: 35 contact hours of formal education (or PDUs)

For complete details, refer to the PMP Handbook.

All project management experience must have been accrued within the last eight
consecutive years prior to your application submission.

All the questions on the PMP Exam are multiple-choice questions. Each question has exactly 4 answer choices.

The examination fees vary depending upon whether you are a PMI member.

For PMI Members

• Computer-based exam: USD 405


• Paper-based exam: USD 250

For Non PMI Members

• Computer-based exam: USD 555


• Paper-based exam: USD 400

Tip: There's an obvious benefit in joining PMI before signing up for the PMP exam. The discount on the exam is more than the membership fee. For more on PMI Membership benefits, read 10 Benefits of PMI Membership

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PMP Exam comprises of 200 questions. Of the 200 questions, 25 are considered pretest questions.

Image Source: Flickr / Torley

A PMP Exam consists of 25 Pretest questions.

Pretest Questions:

• Are "trial" questions.


• Are used in examinations as an effective and legitimate way to test the validity of future examination questions.


• Do not affect the score.


• Are randomly placed throughout the exam.

Tip: If you have studied the PMBOK well, referred at least 2 exam guides (apart from the PMBOK Guide), attempted at least 1000 sample questions, reviewed other exam resources, and you still see a totally "out of the blue" question on the exam, there's a high probability that it may be one of those 25 Pretest questions.

PMP Handbook says: The passing score for all PMI credential examinations is determined by sound psychometric analysis. PMI uses subject matter experts from across the globe to help establish a point at which each candidate should pass the examination(s) and the examination point of difficulty. Data that shows how candidates actually performed is cross referenced with the subject matter experts to ensure that the point of difficulty on each examination is healthy.

PMI has not mentioned the exact passing score in the PMP Handbook.

However, in 2005, PMI published a document "Frequently Asked Questions regarding the new PMP Examination", in which they clearly mentioned the passing score as 106 out of 175. The FAQ document is not distributed by PMI anymore. Therefore, candidates take 106 as a rough guideline for the passing score.

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No. There's no negative marking on the PMP exam. If you don't answer a question correctly, you don't get any marks for it. You score only for the right answers.

The allotted time to complete the computer-based examination is four hours. The examination is preceded by a tutorial and followed by a survey, both of which are optional and both of which can take up to 15 minutes to complete. The time used to complete the tutorial and survey is not included in the examination time of four hours.

Tip: Exam takers usually take the 15-minute survey, which precedes the exam, to do brain dump of formulas, important terms, or anything else they want to get off their head. Some even take this time to relax or meditate.

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Yes. You can mark a question for 'review' and revisit it anytime during the exam. You can use this feature to your advantage.

Tip: If you are not sure about the answer of a particular question, just go by your instincts or your best guess and select an answer. Mark this question for review. Complete the first pass of all the (200) questions and then revisit the questions marked for review, at the end.

Note: Don't forget to bookmark this page.

Yes. As long as you've answered the question, it is counted at the end of the exam, irrespective of whether it's marked for review or not.

Probably, yes. The exam is not a test of your math skills and if you can do primary school level calculations in your head, you don't need a calculator. However, people are known to stumble on '2+2=4' type calculations also under intense pressure, and it won't hurt to verify your results on a calculator.

Nowadays, the PMP Exam software has a calculator application built into it (as per PMP Handbook). However, I wasn't aware of this when I took the exam and cannot say how well it works. I was given one of those dollar-store calculators with huge buttons and bold display. I wasn't even sure whether it was spitting out correct results. Fortunately, I passed the exam.

Normally, the test centers provide calculators and you are not allowed to carry your own calculator inside the test area. But you might also want to carry your own calculator to the test center, just in case. Most likely, you'll be asked to leave yours outside (in the locker).

No. The PMP Exam is for 4 continuous hours, without any official break. The clock doesn't stop once it starts ticking, until the end of the exam.

However, you are allowed to take breaks - nature, or regular - during the exam at your own expense (time). It's best to check with the Prometric test center, where you've scheduled your exam, about their policy on this matter.

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The PMP examination is developed based on the PMP examination blueprint contained in the Project Management Professional (PMP) Examination Specification. The examination blueprint details the percentage of questions contained in each project management process group. The following represents the percentage of questions in each domain that are included in the examination.

Until June 29, 2009: PMBOK Guide Edition 3

From June 30, 2009: PMBOK Guide Edition 4

Many PMP aspirants are anxious to know whether there's any change in the exam pattern (such as number of questions, passing score, type of questions, difficulty level etc.) from Aug 31, 2011.

Read this blog post for more details.

You can get a PMBOK Guide in various ways:

1. If you are a PMI member, you can download an electronic version (soft copy) of the PMBOK Guide here -> PMBOK Guide Fourth Edition Download.

2. If you are not a PMI member, you can purchase a hard copy of the PMBOK Guide on Amazon.

1. Project Management Prepcast

This is the new video version of the extremely popular PM Prepcast and is based on PMBOK Fourth Edition (latest). A few words on the Prepcast for those who are not familiar with it:

• It is a video Podcast compared to the previous audio-only version.


• It has 111 lessons and total duration is over 47 hours - 38 hours video and 9.5 hours of audio.


• You can use it on your computer, iPod, iPhone or any modern smartphone or multimedia player.


• Using this workshop, you can earn the 35 Contact Hours, which are a pre-requisite for the PMP Exam, at your own pace and anywhere.


• You need to pass a 25 question online test to receive your 35 Contact Hours Certificate. You need to answer 17 out of 25 questions correctly in order to pass the exam. You can take the test 2 weeks after purchasing the Prepcast. The good part is that you can take it anytime and as many times as you want.


• It comes with lot of bonus material, the most useful of which is a sample exam with 60 tough questions.


• It comes with an unconditional money-back guarantee.


• Price: $129.99

I have an evaluation copy of Prepcast and posted a comprehensive review here. I suggest that you read the review before purchasing it.


If you are interested in the Prepcast, you can buy it by clicking on the image below:





2. BrainBOK - 1,630 PMP and CAPM Exam FlashCards

If you are interested in BrainBOK, you can subscribe to it by clicking on the image below:





3. PM Exam Simulator

PM Exam Simulator is a new PMP Exam Simulator from the makers of the ground-breaking PM Prepcast. Here are some quick product details:

• 1800-question exam simulator i.e. 9 full-length 200-question exams


• A full exam dedicated to ITTO based questions


• Based on PMBOK Guide Fourth Edition


• Multiple exam modes


• Detailed answer explanations


• Unlimited 24x7 access


• 4 bonus items


• Online only (requires internet connection to work)


• Compatible with all major browsers


• Publisher: OSP International, a PMI Registered Education Provider (R.E.P.)


• Free Trial: Yes (3-day, 2-exam, 60-question)


• Money back guarantee: Yes (2-week, 2-exam)


• Price: $89.99 (for 90 days)

If you are interested in the PM Exam Simulator, you can buy it by clicking on the image below:





4. PMP Exam Formula Study Guide

Here's another new product for PMP Exam based on PMBOK Fourth Edition - PMP Exam Formula Study Guide.

Some product facts:

• You get 3 PDF documents:
  
  
  
  • Formula Study Guide
  
  
  • Formula Pocket Guide
  
  
  • 105 Exam Sample Questions


• Mainly for PMP. Overkill for CAPM.


• Based on PMBOK Guide 4th Edition standard


• Price: $29.97

I have an evaluation copy of the PMP Formula Study Guide and posted a comprehensive review here. I suggest that you read the review before purchasing it.


If you are interested in the PMP Formula Study Guide, you can buy it by clicking on the image below:

There's no right answer for this. Preparation time varies by individual.

Most people take about 3 months for preparation. Some claim to do it within a month too, while others take as long as a year.

Tip: You can drastically cut down your preparation time if you know the right approach and get the right resources quickly. Read the following sections and you'll be cruising soon.

PMP exam is generally considered difficult. To read the full story, click here.

That's a million dollar (or maybe billion now) question. You are asking the well where the water is. All you need to prepare for the exam can be found here:

How to Become a PMP in 6 Steps

The above post will guide you through all the steps, resources, tools, tips, techniques, lessons learnt etc.

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The easiest and an effective way to get 35 Contact Hours of Project Management Education is the new Video PM Prepcast. It is a Podcast based program. It provides audio-video study material, sample exam questions, an email-based course and mock exams to prepare for the PMP certification exam. You need to pass a 'final' exam at the end of the program to get your Contact Hours certificate.

For a comprehensive review of this program, see Review of new video Project Management Prepcast.

You can get more details about this program here - PM Prepcast.

Yes. Here's a very good article on some of the lesser known means to earn 35 Contact Hours for PMP Certification:

Project Management Training for the PMP: Satisfying the 35 Hours Requirement

A few things that do "not" qualify towards meeting the 35 Contact Hours of PM Education for PMP Certification are:

1. Attendance to PMI chapter meetings, unless spent conducting a learning activity.


2. Self-study (e.g. reading books).


3. Degree programme, such as an MBA, in its entirety, but many of the classes within the programme will apply and must be documented individually. Source: Project Management Training for the PMP: Satisfying the 35 Hours Requirement

Contact Hours are hours earned before becoming certified. Contact Hours can only be earned as traditional course time that focuses on project management.

PDUs are earned after one has become certified and there are many ways to earn PDUs.

There are 5 Categories which PDUs fall under.

Category 1: Formal Academic Education - courses taken in a degree granting program related to project management.

Category 2: Professional Activities - authoring articles in Journals, speaking or teaching PM related courses, developing a course related to PM, practicing project management and self directed learning activities.

Category 3: PMI REP - courses taken through registered education providers and chapter events such as meetings.

Category 4: Other Provider - courses or seminars taken through organizations not registered with PMI.

Category 5: Volunteer Services - services provided to your local chapter, other PM related organizations or charitable organizations.

PDU Calculations and documentation requirements can be found in the Handbook of your respective certification and does provide a more detailed description of each activity.

No. PMI does not mandate any expiry timeline for Contact Hours (CHs) earned to qualify for the PMP Exam, as long as you retain the proof (certificate). For example, if you earned the Contact Hours in 2005, there's nothing stopping you from taking the exam in 2010.

I quote a message that I received from PMI on this matter:

"There is no deadline or expiry date for the PM education requirement, though the PM education must have been acquired before the submission of the PMP application."

Here's the address to the "Gold Mine" of PMP Exam Resources:

Directory of *Best* PMP Exam Resources on the web

Here you'll find more than 3000+ sample exam questions, links to exam preparation guides, forums, simulators and a lot more.

Among the Knowledge Areas, the toughest are Procurement Management, Risk Management and Integration Management.

I remember that I had loads of questions from Procurement Management. Also, many times one question touches upon several different Knowledge Areas.

Among the Process Groups, Monitoring & Controlling and Initiating are the toughest.

All the formulas that you need to know for the PMP Exam are mentioned on this post: Review of PMP Formula Study Guide.

At a high level, the PMP application process involves the following steps:

1. You submit an online application for the exam to PMI.


2. PMI reviews your application and if it is determined to be complete, PMI will send you an email to submit the exam fee. Your application approval is valid for one-year from the date you receive the approval email.


3. After you pay for the exam, PMI will send you an email indicating one of the following next steps:
   
   
   
   • Examination scheduling instructions to help you schedule your examination
   
   
   • Application has randomly been selected for PMI's audit process


4. If you receive exam scheduling instructions, you can go ahead and schedule your exam with Prometric.


5. If your application is selected for an audit, PMI will provide you the follow-up instructions to comply with the audit.

Note: If your application is selected for an audit, your one-year eligibility clock stops, and would restart only when you successfully clear the audit.

Tip: Please make sure that you meet the eligibility criteria before submitting your application. Also, fill your application form honestly and truthfully. If you follow these guidelines, you would have nothing to fear from the audit.

You need to report your Project Management experience hours to PMI as part of your PMP Exam application. The experience is reported process group-wise for all relevant projects.

Record your project management hours in an excel sheet first. This will come very handy when filling up the online application form. A sample worksheet (template) is located here.

PMI encourages candidates to apply for the PMP exam online. The online application can be submitted on PMI's Online Certification System.

If you want to apply offline (through postal mail or fax), you can print the following form and send the hard copy to PMI Global Operations Center (address available in PMP Handbook):

PMP Application Form

Read How to become a PMP in 6 Steps to understand the process of certification. It will help you determine how far in advance you need to apply.

Yes, absolutely. You don't need to be a PMI member to apply for PMP certification. But, only a fool would do so (sorry for the harsh language). PMI membership costs $129, but you get a $150 discount on the exam. For more details, read 10 Benefits of PMI Membership.

So, why would you want to apply for PMP certification without joining PMI?

The application processing timeline is mentioned in the table below:

Computer-based testing (CBT) is the standard method of administration for all PMI examinations.

However, paper-based testing (PBT) is available in the following situations only:

1. Candidates who live at least 186.5 miles/300 km from a Prometric CBT site.


2. Employers (Corporate Sponsors) who wish to administer a PMI examination to their employees. In this case, there is no restriction on distance; however only employees of the corporation may test at these events.

Image Source: Flickr / Extra Ketchup

PMP Computer-Based Tests (CBTs) are conducted everyday, all over the world. As I mentioned above, the exam is administered by Prometric. You need to book the exam slot with the Prometric test center near your location. When you get to take the exam depends upon the availability of test slot.

Paper-Based Tests (PBTs) are conducted on pre-scheduled dates. The event sheet can be found on Prometric website as mentioned in the previous module above.

You can pay the exam fee on PMI's Online Certification System.

Note: You pay the exam fee to PMI, not Prometric.

Image Source: Flickr / flypig

As mentioned above, the one-year exam eligibility clock stops when your application is selected for an audit. PMI will inform you about the audit, "after" you pay for the exam. They will also send you detailed instructions on how to comply with the audit.

During the audit, you will be asked to submit documents such as:

1. Copies of your diploma/degree certificates


2. Signatures from your manager(s)/supervisor(s) on projects that you mentioned in the experience verification section of your original application.


3. Your 35 Contact Hours certificate from the PMI Registered Education Provider (REP).

You need to send the requested documents through regular postal mail or courier service. Faxed or emailed documents are not accepted during audit.

The audit time primarily depends on how fast the applicant mails back the requested information to PMI. Once PMI receives your documents, they usually takes about 5 business days to complete the audit.

If you clear the audit, PMI will give you a go ahead for scheduling the exam and your eligibility clock will start ticking.

You cannot. There's nothing you can do to avoid your application from getting audited. A small percentage (about 10%) of applications are selected randomly for audit.

However, you can take some steps to prepare yourself to face the audit and ensure that the audit goes through smoothly, in case your application gets audited.

To get more information, read How can I avoid PMP Application Audit?.

If you fail to meet the audit requirements, PMI will refund your exam fee, minus $100 administration fee for the audit. Now you know why they ask you to pay first :)

However, PMI has clearly mentioned in the PMP Handbook that they reserve the right to audit any candidate any time i.e. even after they achieve the PMP credentials. If you fail to meet the audit requirements after you achieve your PMP certification, you will not be eligible for any refund.

Note: I'm still trying to find out how and when, if at all, a candidate is eligible to re-apply for PMP certification once he/she fails the audit requirements.

You can schedule the PMP Exam directly on Prometric website. You can also call them and schedule your exam.

PMI does not guarantee exam slot availability with Prometric and strongly recommends that candidates book the exam slot:

• at least six weeks in advance of your preferred test date and


• at least three months before the expiration of your eligibility period

From my experience you can reschedule the exam as many times as you want, as long as you do so at least 48 hours before your current appointment. I rescheduled my exam at least 4 times before I finally went for it.

You can reschedule the exam online or by calling the test center directly. But note that many test centers do not provide direct (phone or otherwise) rescheduling facility. For such centers, you can reschedule the exam online.

Check out the Prometric's FAQs page for more details.

Note: It is best to call Prometric and confirm the terms & conditions of rescheduling the exam in order to avoid any issues.

No. As long as you meet the criteria listed above, there's no fee to reschedule the exam, no matter how many times you reschedule it.

Well, you would have to re-apply and go through the entire application process again. Moreover, if you have paid the exam fee and don't take the exam within 1 year, your exam fee would be forfeited.

All computer-based tests (CBT) are administered by Prometric. You can select the most convenient testing center and schedule the exam on the Prometric website.

Note: The exam cannot be taken online (internet-based). You need to physically go to the selected Prometric testing center to take the exam. I'm mentioning this explicitly because lot of candidates think that they can take the exam online (internet-based).

You can get a list of Paper-Based Test Centers on the Prometric site. Here's the current list.

If the above link doesn't work, head to Prometric website and look for Locate a paper-based test event.

No and Yes. All PMI examinations are administered in English. However, language aids for the questions and answers of the PMP and CAPM examinations are available to assist you if English is your second language.

Language aids are available in the following 12 languages:

Arabic
Brazilian Portuguese
Chinese (Simplified)
Chinese (Traditional)
French
German
Hebrew
Italian
Japanese
Korean
Russian
Spanish

As I understand, language aids are online instructions in one of the 12 languages listed above.

You are advised to bring the following items to the test center for taking the PMP Exam:

• Two forms of identification (see the next section for valid forms of identifications)


• A copy of the exam confirmation email from Prometric (though not absolutely required, it's better to carry a copy along)


• Water


• Light Snacks


• A sweater or a jacket (just in case it's cold inside the test center)


• A calculator (though most probably you won't be allowed to use your calculator)


• Simple Ear-plugs (test center usually provides their own ear-plugs)


• Yourself :)

The exam confirmation email that you will receive from Prometric will contain the exact identification policy which is applicable to you. You must follow the requirements listed in that email. If you have any questions or concerns, call your test center before the exam and clarify with them.

In general, the identification policy is like this:

Candidates must present one form of un-expired, government-issued identification that contains the candidate's name, photograph and signature. The following forms of identification are acceptable only if they meet these requirements: Passport, driver's license, national identity card, military ID, other forms of un-expired, government-issued, identification that has both signature and photo. If any of the above forms of identification contain the candidate's name or photograph, but not his/her signature, the candidate can use another form of un-expired identification what provides a signature to supplement the photo-bearing, government-issued ID. Examples are: Employee ID, Bank card, Credit card

For more details, check out Prometric Exam-takers' FAQs.

The test center usually provides:

• A few blank papers


• A few sharpened pencils


• A simple calculator (nowadays calculator application is built in to the exam software)

For Computer-Based Test, you will know the result after several 'loooong' seconds upon completion of the exam. You are allowed to pray to your God during this time.

In short, you'll get the result on your screen immediately after you complete the exam.

Prometric test center will give you an "official" sealed copy (computer print-out) of your marksheet before you leave the test center.

For Paper-Based Test, it will take a few weeks before you get the result.

The PMP Exam Score Report contains:

• Test result - Pass or Fail.


• Domain-wise performance information:
  
  
  
  • Proficient
  
  
  • Moderately Proficient
  
  
  • Below Proficient

Note: The Score Report does not show your actual score or even percentage scored.

No. PMP Exam score report only indicates the domain-wise proficiency level. There's no way to find the actual score.

If PMI were to disclose percentage values for each proficiency level, then why would they move away from the old system (of publishing the score in percentages) to the new system (of publishing proficiency levels)?

So the short answer is - PMI does NOT disclose the percentage score for each proficiency level (Proficient, Moderately Proficient, Below Proficient).

First of all, PMI doesn't provide a score for PMP Exams. You only get a domain-wise "Proficiency Level" on the PMP Exam score report.

When it comes to PMP exam, a pass is a pass. It doesn't really matter how comfortably you pass or how narrowly you scrape through. The proficiency level is provided to help you identify your strengths and weaknesses.

Pretty anxious huh? Here you go:

No, the PMP Certificate does not indicate the score or proficiency level as you can see (or cannot see) in the image above.

You get the certificate in about 2-3 weeks after passing the exam. The time varies depending upon your coordinates on the globe.

If you have questions like "How many PMPs are there in the World?", or "What is PMI membership strength?" or "How many people pass PMP exam each month?", please refer to the PMI Fact File.

PMI publishes an online registry of all certified PMPs. You can verify a person's PMP credentials if you know his/her last name.

You can view the registry here: PMI Online Registry

It takes about 7 to 10 business days for PMI to receive the exam result from Prometric. Overall, it may take upto 4 to 6 weeks for your name to appear in PMI Online Registry.

However, in my experience, the registry gets updated within 2 weeks.

Hell won't break loose if you fail your PMP exam.

PMP Exam is not an easy by any means. Many candidates fail the exam on their first try. According to a guesstimate, about 30-40% people fail the exam on the first try. So, you don't need to get disheartened. Rather use the experience as a springboard for your next big leap and pass the exam.

You can take the exam upto 3 times within one year from your application approval date. If you fail the examination three times within the one-year eligibility period, you must wait one year from the date of the last examination you took to reapply for the credential.

You need to pay a reexamination fee for each retake.

The reexamination fees also varies depending upon whether you are a PMI member.

Reexamination Fees for PMI Members

• Computer-based exam: USD 275


• Paper-based exam: USD 150

Reexamination Fees for Non PMI Members

• Computer-based exam: USD 375


• Paper-based exam: USD 300

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PMI does not mandate any "cooling off" period to retake the exam. You can retake the exam anytime provided:

1. You apply for re-examination and pay the reexamination fee. Normally, it will take about 3-4 business days for your previous exam result to be registered in PMI's systems. So, you'll have to wait until your previous result is recorded in their systems before applying for re-examination.


2. You book the exam slot again with Prometric.


3. The new exam date is within the one-year eligibility window.

You can apply for PMP re-examination through PMI's Online Certification System.

If you prefer to apply offline (through postal mail or fax), you can print the following form (refer to pg. 11) and send the hard copy to PMI Global Operations Center (address available in PMP Handbook):

PMP Application Form

If a candidate fails the PMP Exam now (i.e. before June 29, 2009) and schedules the reexamination on or after June 30, 2009, he/she would have to take the "new" PMP Exam, which would be based on PMBOK Fourth Edition.

So, it would be a double whammy. Not only would the person need to write the exam again, but would also have to prepare again based on a new course material.

However, note that the Contact Hours, which were earned to qualify for the previous attempt, would still be valid for the "new" PMP Exam.

For some strategies on dealing with this situation, check this page.

Yes, you can apply for re-evaluation. You may submit a written request to the PMI Certification Department for review of their decision. Requests can be sent by postal mail to PMI, or by e-mail to certappeals@pmi.org.

Neither the PMP Exam score report nor the PMP Certificate has any reference to any previous failed attempt.

Yes, you will know, and anyone you tell, will know. But rest assured, PMI does NOT disclose your test history to anyone other than you.

Though they do publish a list of certified PMPs on PMI Online Registry, they do NOT publish a list of unsuccessful candidates.

I'm glad that you asked this question. I have a collection of useful links to articles and discussions on this topic. Follow the link below to get the list:

Value of PMP Certification

The most authentic source of information for the PMP Exam is the PMP Handbook.

You can also refer to the official FAQs from PMI here: PMI's FAQs

If you still have unanswered questions, you can post them as comments at the bottom of this page. I'll try my best to get the answer and even include the question and answer in my list of FAQs.

You can contact PMI through email at customercare@pmi.org or through phone. They have customer service centres in four countries:

PMI (Newtown Square, PA, USA):
Tel: +1 610 356 4600 (8:00am - 8:00pm US Eastern time (EST), Monday-Friday)
Fax: +1 610 482 9971
E-mail: customercare@pmi.org

PMI Regional Service Centre: Europe, Middle East and Africa (EMEA), in Brussels, Belgium:
Tel: +32 2 743 1573 (9:00am - 5:00pm Central European time (GMT+1), Monday through Friday)
Fax: +32 2 743 1550
E-mail: customercare.emea@pmi.org

PMI Regional Service Centre: Asia Pacific, in Singapore:
Tel: +65 6496 5501 (9:00am - 6:00pm Singapore time, (GMT+8), Monday through Friday)
Fax: +65 6336 6449
E-mail: customercare.asiapac@pmi.org

PMI Regional Service Centre: India, in New Delhi, India:
Tel: +91 124 4517140 (9:00am - 5:30pm India time, Monday through Friday)
E-mail: customercare.india@pmi.org

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