VMWare as a Tool for Desktop Support 

Desktop Support

A functionality that is often understated when tech support reviewers and writers of publications for technology news and journals discuss the amazing abilities of VMWare, is that it's a great tool to aid in desktop tech support. The images shown, in particular the first image, is that of Windows Vista starting up from an ISO image to be installed.

VMWare workstation can boot from an ISO image to start the installation of another virtual OS. This may not be impressive to some but this is a nice testing facility for developers and network admins to try their customized installations or un-attended installations. Rather than relying on the slowness of a real DVD drive, using a virtual DVD and a virtual machine makes both the test work fast and the results to be presented much quicker for review.



In the case of the image shown above, a Vista install is started from an ISO installation image from a real DVD. To make it more impressive, it was done from a network share. This particular computer desktop did not have its own DVD drive installed nor was there a USB or other external connecting device available for the installation.

The way to start an installation in VMWare from an ISO image is fairly simple. Create a new virtual machine in VMWare, give it a name and the default machine settings but don't start the VM yet. Before starting the newly created virtual machine, choose to edit the devices. Click on the option to use an ISO image them click browse. Locate the ISO copy of the DVD installation media for the new virtual desktop computer that's to run the additional operating system and click OK. Then just click to start the virtual machine which will then start the installation of the operating system.

Supporting Technology 

Computer Desktop PC and Server Tech Support

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Software for PC Remote Support 

Desktop Remote Support

PC Tech Support. One of the images in the section above show a server for dekstop printing that's an affordable alternative to the more pricer solutions for adding or converting a USB printing device to the netwoprk for access via TCP/IP loaded desktops.

Image depicts how easy it is to select the server from a list (if there were more thatn one of these servers on the LAN). Another interesting fact about this server is that although the configuration interface and setup of the network device isn't entirely designed and presented for an IT department of support group with large amounts of printing devices (information technology and enterprise wide deployements), it's more than usable and very viable in network enviroenments larger than those found in the avergae home based setup. SMall offices can benefit greatly with this type of solution as the cost for this converter for USB to networ costs much less than purchasing proprietary network cards for the devices to be addedd to the LAN. They are much easier to support too. The support CD comes with desktop support software that can discover the devices on the network and allws their network properties to be changed and saved. The printer can be setup on a Microsoft Windows 2003 server as done as an industry standard method for deployment. They can then be shared like other HP printer that has a network interface card built into it, has been added, or as an external device.

For PC Remote Control Software developed into a web based support service that provides PC desktop, computer workstation, server, and PC technicians with Internet deployable software for PC Remote Support, please visit http://www.4remotesupport.com

PC Remote Support Software 

Software I use for supporting computers remotely through the web.

All computer desktop and PC server manufacturers have some very relaible products. I've not seen one system that needs no support at all.

The supportless computer desktop or PC Sercver down;t exist yet. If it ever does, I'll be the first to welcome it as the number of problems that could occur with a computer, server or network increases, it doesn't decrease. even though software has reaached a level of smartness whereby it can update itse,f on a set schedule and in some instances repair itself, the fact of the matter is , that all this technology has made more complicated technology.

All these features add to the list of things that could break on a desktop or a server. PC Workstation may be able to update themselves or the updating software can update other installed applciations but sometimes cause problems and not make them better. Now not only is technical support supposed to try and determine if another person had involvement with a cause to a problem but also have to check to see in logs on the computer or other sources whether or not there was software that cause the most recet problem.

PC Remote Support Software - I don't mind going on site to customer's offices to fix PC computer desktop problems but when I can, I connect remotely to their computers. It's faster and cheaper in the long run (depending on the product you buy though). My family and friends like it too since they always trying to do stuff online and get stuck. Often it's late at night so with software like this I don't have to go a visit them too! I just connect in through the web to provide them with desktop support software.

Whether it's HP, Dell, IBM, Gateway and others, are trying in amny cases to release products to make the life of supporting the computing equipment easier but at times turn out ideas that make supporting systems more complex than they need to be.

• Computer and server remote control and remote access isn't only for the giant corporations in computing and server sales and support. There once many ad-hoc methods for small businesses of computer and server support to use to provide their customers and remote clients with the support similar or in place of being on site. Because budgets were tighter for small support organizations and naturally individual consultant companies eager to grow but without over overwehlming their small companies with increased payroll burdens.
  
  The ad-hoc methods for support worked well and often worked better than those used by large support organizations. Often they consisted of changes to the remote clients networking equipment to allow direct desktop access inward from the Internet. For those of you who remember, the early years also consisted of dial-up. HP Support, Dell Support, IBM Support and other large computer desktop and server enterprise product, service and sales support could develop their own or purchase licenses for computer support software that didn't require changes to the remote network configuration but for the smaller support companies, methods that were a little more fragile, less resistant to change, or required more setup time were needed and often used.
  
  Remote Support on the web: One of most important tools that's helps support staff, consultants and VARS, system integrators, application developers, etc., is PC Remote Support Software . PC remote support software is more than an application usually based with an online session starting point, it's a mechanism for better customer service and with that of course improved more return customers and referrals, it become a part of computer supports daily tasks. As the wench or screwdriver is to the mechanic, so to has support software become a key tool in a technical support field.
  
  Computer Remote Support Software:
  
  

  Remote computer support software is increasing in importance with the release of Microsoft's new operating system for the desktop - vista. Online web sites that have offerings for remote support , ie. computer support software for desktop and server computer remote support on the web and have software applications that are to be downloaded then installed on the users local desktop hard drives (c drive for example) for remote control access and support, or remote computer support software that's implemented and intended to work through the web for online remote PC support are all getting increasingly more important. Their use is increasing among desktop and server support companies, help-desks, and IT departments. Microsoft desktop and server upgrades and Intel chips for PC advancements are two examples of companies that drive change and are forces behind technology advancement on software and hardware levels.

  Remote Support Remote Support Remote support and good server, desktop, and operating system technical support increases in importance and need. Advancements usually more complicated software and hardware. Remote support shouldn't be and isn't just for the large companies like HP, Dell, Microsoft, IBM, and others. Small companies can find the right product for them for remote control remote support at a price that's right for them.
• PC Remote Support Software
• One of the most important tools for tech support is computer support software . This type of software is generally available to remote desktop computer users and consists of online software that allows computer support technicians and applications support specialists to provide desktop remote support on the web. Online PC remote support software for remote assistance and helpdesk support makes solving problems faster and in many cases easier.
  Information Technology departments and tech support organizations support their customers and users online and on-demand through the Internet with software that gives them remote access and control of remote desktop computers. I use my remote PC support software that allows remote control access of computers on the Internet for computer technicians. I'm also constantly trying different versions of software to provide remote support. Testing on the web with remote pc support software online for Remote Support - http://www.4remotesupport.com
  
  Large desktop and server suppliers like Dell and HP use software for remote support of their desktop and especially server customers. Also companies like Cisco who is not a desktop or server manufacturer but have a large stake and installation base of networking components and devices user pc support software for on-line remote desktop support through the web. Cisco has even gone so far as to have purchased two companies that provide software for desktop remote control access. The most recent of which is webex, a very technologically advanced remote desktop access and remote PC control online application and solution for remote desktop support. PC Remote control software is at the core of any software application that's designed with the intent for pc tech support. With it technicians or software application specialists can remotely support computer desktops and servers via desktop screen sharing and keyboard mouse control.

PC Remote Support Software 

Computer Remote Support Software - Computer Support Software

PC Remote Support Software - software for remote access and control of computers through the web. The software needs no pre-configuring on the remote side and runs in seconds to give PC technicians and desktop access for support on the web.

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Puppet Posted July 01, 2007

Annonymous

Hey, I like the idiot outside spoof of the intel log. I just had to borrow it. I work in the computer tech field too but I just started. I've got a part time computer tech job and do get to do some networking stuff too. Hope to see more post of work you do. Remote support is the best way to

Posted June 07, 2007

Puppet I enjoy being a part of the support community. It's a fun field with some "adventure", yes there's fustration sometimes while trying to solve a problem but overall it's a great way to earn a living. I'm going to try and share some of my experiences with the world. Why not, right? Posted May 01, 2007