The slogan "quality is free" was introduced by the quality management guru Philip Crosby. He believed that quality management saved as much money as it cost - so the net investment in quality should be zero.
New Link List
- Sujatha Das on Philip Crosby
- Brief summary of Crosby's work
Books by Philip Crosby
Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business
Amazon Price: (as of 12/22/2009) 
Quality Is Still Free: Making Quality Certain In Uncertain Times
Amazon Price: (as of 12/22/2009)
Quality Without Tears: The Art of Hassle-Free Management
Amazon Price: $9.56 (as of 12/22/2009)
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