Phishing - Who Do I Tell?

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Have you been getting those emails that seem a bit off, but have you nervous anyway? The ones telling you that you have just made a payment of $455.92 to Michael Gonzales from your paypal account or that there is suspicious activity on your credit card and you need to verify a transaction immediately or they will suspend your account?  You probably already know they are scams. Those letters are the bait and you are the hunted - thieves are "phishing" for your personal information every day of the week.

    There are thousands of places to tell you how to avoid 'phishing' - this isn't one of them. (In fact, virtually every company that deals with money provides a list of what to look for to identify suspicious email).  Obviously, you don't want to get caught in someone's trap, but have you ever wondered if there is something else you can do? Something that may cause those emails to cease forever?

    Well, no promises here, but if we all forward the scam email we get to the appropriate authorities, we will at least be doing our part. In doing this, I have found that it is usually difficult to simply figure out where to report fraudulant emails.

    What I am doing is slowly compiling a list so it won't be necessary to go to the FAQ of a different website every time someone tried to catch you - hook, line, and sinker.

Where Do I Report Phishing?

or How to Be a Boy Scout

Want phishing to stop? Well, it probably isn't going to happen. However, if everyone forwards the emails that try to steal our identity to the right people, we can at least start to make headway.
Federal Trade Commission
First and foremost, any and all phishing letters (and actually anything you suspect is a scam) should be emailed to the Federal Trade Commission (FTC) at spam@uce.gov.

[Fun Fact = UCE stands for Unsolicited Commercial Email]
Internet Crime Complaint Center
All internet scams can also be reported to the Internet Crime Complaint Center, but it isn't as straightforward as forwarding an email. You need to go to http://www.ic3.gov/ and follow the instructions there.

The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).

IC3's mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding the rapidly expanding arena of cyber crime. The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations. For law enforcement and regulatory agencies at the federal, state, local and international level, IC3 provides a central referral mechanism for complaints involving Internet related crimes.

Credit Cards

Where to Send Fraudulant Email if It Looks Like It's from a Credit Card Company

American Express
forward suspicious email to: Anti.Phishing.Team@aexp.com

CitiBank
forward suspicious email to: emailspoof@citigroup.com

Chase Bank
forward suspicious email to: abuse@chase.com

Discover Card
Hurrah! You can now forward spam and/or phishing letters to emailwatch@discoverfinancial.com. (Thank you Sunyshine for the updated information.)

Banks

Where to Send a Fraudulent Email that Looks Like It's from a Bank

Bank of America
Please forward fraudulent email to: abuse@bankofamerica.com

Capital One
Please forward fraudulent email (with original subject line) to: abuse@capitalone.com.

Fifth Third Bank
Forward Fifth Third phishing to 53investigation@security.53.com.

I got two emails from phishing phakers at work today, both claiming to be from Fifth Third. Both looked fairly legit, especially with the FDIC logo and even apologized for the inconvenience. Tell tale sign #1? They didn't use my name. Tell take sign #2? I don't have an account with Fifth Third.

Please forward fraudulent email to: 53investigation@security.53.com to help track the phishers, shut down the fraudulent sites or disconnect fraudulent telephone numbers.

If you responded to the message and provided information, contact Fifth Third Bank Customer Service immediately at 1-800-676-5869.

HSBC USA
Please forward fraudulent email to: usphishing@us.hsbc.com

Key Bank
If you receive a suspicious email message that appears to come from Key*, take the following steps:

1. Do not respond to the fraudulent email message
2. Forward the email message to emailfraud@keybank.com. Note: this mailbox is for reporting suspicious email messages only. Please call 800-539-1539 for help with specific questions.

3. Then delete the message from your personal email inbox

If you did respond to the fraudulent email, please call us at 800-539-1539.

Branch Banking and Trust
Please forward fraudulent email to: internetfraud@bbandt.com

If you have responded to a phishing email and supplied your BB&T account information, call 1-888-BBT-ONLINE (1-888-228-6654) immediately for assistance.

Wachovia
Please forward fraudulent email to: abuse@wachovia.com

Sun Trust Bank
This page takes you to Sun Trust Bank's Fraud Page, which is very thorough. If you are just interested in reporting a phishing expedition, email reportfraud@suntrust.com.

TCF Bank - Email Fraud
Based in Minnesota, TCF Bank also serves Michigan, Illinois, Wisconsin, Colorado, and Indiana. Someone went phishing in my work account pretending to be them (July 06), so I am adding them to my list.

If you believe you have received a fraudulent email, please forward the email immediately to emailfraud@tcfbank.com and then delete the email.

Wells Fargo
Please forward fraudulent email to: reportphish@wellsfargo.com

Citizen's Bank
Please forward fraudulent email to: fraudprevention@citizensbank.com

Washington Mutual
Washington Mutual is now part of Chase Bank.

Neither Fish Nor Fowl

Phishers will pretend to be from other sites, too

When you are forwarding something along, it is always helpful to include the full headers.
Amazon.com
There isn't just one email address. If you receive a suspicious e-mail allegedly sent from Amazon.com that contains an attachment, they recommend you forward the e-mail to stop-spoofing@amazon.com (as an attachment if possible) without opening it. If there is no attachment, go to the following page and follow the instructions: http://www.amazon.com/gp/help/customer/display.html?nodeId=15836841

eBay
Forward suspicious mail to: spoof@ebay.com.

The IRS
The IRS never initiates contact with taxpayers through email. Let me repeat that. The IRS NEVER initiates contact with taxpayers through email.

If you get anything that claims to be from them, send it to phishing@irs.gov.

PayPal
Forward suspicious email to: spoof@paypal.com.

One way to tell if an email is really from PayPal is that they address you by your first and last names or your business name. They don't say things like "Dear user" or "Hello PayPal member." 

Also, their emails don't link directly to pages that ask you to enter sensitive information like your bank account, credit card, or Social Security numbers. Our emails never link directly to pages like that.

If you received what you believe is a fake PayPal email:

1. Please forward it to their Customer Service team at spoof@paypal.com.
2. Delete the suspicious email and don't click any links or attachments in it.

For more information about how to help protect your personal information, log in to your PayPal account and click the Security Center link on any page.

National Credit Union Administration
Suspicious email should be forwarded, in full, to Phishing@ncua.gov.

E*Trade
Report suspicious email to onlinesecurity@etrade.com

Protect Yourself!

Books on how to avoid being phished

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Things I'd Rather Not Know

News Articles

I'm don't want to know how sophisticated the evil people who perpetuate these schemes are, but until the news reads "Phishing Now Extinct!," forewarned is forearmed.
ID Theft: More Hype Than Harm
Actually, I like knowing this. Law enforcement officials say the criminals tend not to follow through after stealing personal data.

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