Welcome to Roath House Surgery
Hi. We're Roath House Surgery, and this lens is about our medical practice in Cardiff, Wales.
Our address is: 100 Penylan Road, Roath Park, Cardiff. CF23 5RH (here's a map)
You can call us on 02920461100, and if you need to send us a fax, our number for that is 02920451623.
When Are You Open?
Roath House Surgery Opening Times
We're open Monday to Friday at the times shown below.Monday 8.30a.m - 12.30p.m and 2p.m. - 6p.m.
Tuesday 8.30a.m - 12.30p.m and 2p.m. - 6p.m.
Wednesday 8.30a.m - 12 Noon (Closed in afternoon)
Thursday 8.30a.m - 12.30p.m and 2p.m. - 6p.m.
Friday 8.30a.m - 12.30p.m and 2p.m. - 6p.m.
N.B: We're closed on Wednesday afternoon, as well as on the weekend. If you need medical care when the surgery is closed, please call 02920461100 and a member of the out-of-hours team will be able to help you.
How Do I Make An Appointment?
Booking An Appointment At Roath House Surgery
Advanced Access Appointment System
We're currently operating an "Advanced Access Appointment System", where the goal is to get you seen by a Health Professional within 24 hours of your request.
To use this system, simple call Roath House Surgery on 02920461100 before 8.30a.m. on the day you wish to be seen. You can then ask to be seen by anyone of our fine selection of doctors.
However, if the doctor you've requested is already fully booked for the day, we can still offer you an appointment, it just might have to be with the next available doctor.
Pre-Booked Appointments
You can also Pre-booked appointments up to 2 weeks in advance to be seen by a doctor of your choice. The time-slots you can pre-book are for the first 3 and last 3 appointments of the day.
We're currently operating an "Advanced Access Appointment System", where the goal is to get you seen by a Health Professional within 24 hours of your request.
To use this system, simple call Roath House Surgery on 02920461100 before 8.30a.m. on the day you wish to be seen. You can then ask to be seen by anyone of our fine selection of doctors.
However, if the doctor you've requested is already fully booked for the day, we can still offer you an appointment, it just might have to be with the next available doctor.
Pre-Booked Appointments
You can also Pre-booked appointments up to 2 weeks in advance to be seen by a doctor of your choice. The time-slots you can pre-book are for the first 3 and last 3 appointments of the day.
How Long Will My Appointment Be?
If you choose to access our services through the NHS, then each of your appointments will be 10 minutes long.
Patients requiring chronic disease management yearly reviews, childhood immunisations, ECG, cytology, and other more specialised procedures will be offered a double or triple appointment, booked in advance.
Patients requiring chronic disease management yearly reviews, childhood immunisations, ECG, cytology, and other more specialised procedures will be offered a double or triple appointment, booked in advance.
I'd Like To Register With You. How Do I Do That?
How To Register With Roath House Surgery
If you live within our practice area, then we'd like to have you as our patient. Just give us a ring and check to see that we're still taking on new patients, as well as whether we cover the area where you live.
When you come into the Practice, you will need to complete some registration forms and will be asked to make an appointment with the practice nurse for a simple health check.
If you've got an NHS medical card, please bring this with you when you come in to register with us.
When you come into the Practice, you will need to complete some registration forms and will be asked to make an appointment with the practice nurse for a simple health check.
If you've got an NHS medical card, please bring this with you when you come in to register with us.
What If I Can't Make It Into The Surgery?
If you're too unwell to physically manage coming into the Surgery, we can offer you Telephone Advice or a Home Visit. These are reserved for those who actually can't make it into the Surgery so please do not misuse them if you actually can come in to be seen.
However if you can't then please don't hesitate to ask for either or both because they're there to be used.
You can request these by calling the Surgery on 02920461100 BETWEEN 9a.m. and 10.30a.m.
However if you can't then please don't hesitate to ask for either or both because they're there to be used.
You can request these by calling the Surgery on 02920461100 BETWEEN 9a.m. and 10.30a.m.
What If I Want To Find Out My Test Results?
At the time of your test, you will be told when you can expect the results. On the day that you ring to inquire about them, please call us AFTER 11a.m. Prior to this time the phone lines are prioritised for patients who need to make an appointment or are in need of telephone advice from the doctor.
After 11a.m., you can talk to a member of staff on reception who will give you your results as well as the course of action outlined by the doctor.
After 11a.m., you can talk to a member of staff on reception who will give you your results as well as the course of action outlined by the doctor.
And Repeat Prescriptions?
There are 3 ways you can request repeat prescriptions...and none of them involve the phone! You can request your repeat prescription by:
1)Bringing in a written notice to reception 2 working days before you require it.
2)Posting your request, enclosing a stamped addressed envelope.
3)Online: you can register for this service by going to www.repeatprescriptionsystem.com
Please do not request repeat prescriptions over the telephone as we would like to avoid any error in filling out your prescription, as well as to keep the lines free for urgent calls.
1)Bringing in a written notice to reception 2 working days before you require it.
2)Posting your request, enclosing a stamped addressed envelope.
3)Online: you can register for this service by going to www.repeatprescriptionsystem.com
Please do not request repeat prescriptions over the telephone as we would like to avoid any error in filling out your prescription, as well as to keep the lines free for urgent calls.
And now some information about Roath House Surgery
Hopefully you've found our answers to those questions useful. If you've got any more that you would like us to answer then please drop us a line and we'll do our very best to answer it for you as soon as possible.
Who knows, your question might even be featured on our website.
In the next section, we'd like to tell you a little bit more about the staff and services at Roath House Surgery.
Who knows, your question might even be featured on our website.
In the next section, we'd like to tell you a little bit more about the staff and services at Roath House Surgery.
The Roath House Surgery Doctors
Roath House Surgery has 5 senior doctors. They are:
Dr Lorna Tapper-Jones (F)
MD BCh(Wales) FRCGP BDS DCH DRCOG MFFP
Dr Philip Lloyd (M)
MB ChB(Leicester) MRCGP DRCOG
Dr John Westlake (M)
MB BCh(Wales) MRCGP DCH DRCOG
Dr Siwan Gwilym (F)
MB BCh MRCGP DCH DFFP
Dr Laura Carter (F)
MB BCh (1999 Wales), DRCOG, MRCGP DPD
Dr Lorna Tapper-Jones (F)
MD BCh(Wales) FRCGP BDS DCH DRCOG MFFP
Dr Philip Lloyd (M)
MB ChB(Leicester) MRCGP DRCOG
Dr John Westlake (M)
MB BCh(Wales) MRCGP DCH DRCOG
Dr Siwan Gwilym (F)
MB BCh MRCGP DCH DFFP
Dr Laura Carter (F)
MB BCh (1999 Wales), DRCOG, MRCGP DPD
Our Practice Staff
The Support Team
Administration
Practice Manager - Mrs. Jane Corp
Operational Support Manager - Mrs. Julia Williams
Reception Supervisor - Mrs. Lorraine Lester
Practice Secretary - Mrs. Virginia Powell
Reception Staff
There are 8 receptionists employed at the practice. Please remember emergencies fo occur and have to be dealt with accordingly. It may be you who needs the extra service. Please remember the receptionists are only carrying out the doctors' instructions.
Practice Nurses Our Practice Nurses are Jenny Dawkins RGN and Sister Lynda Hamptom RGN. Either or both of them will be available during surgery hours to help with general health screening examinations, smear tests, vaccinations, travel advice, pill checks, and other GP referrals.
Practice Manager - Mrs. Jane Corp
Operational Support Manager - Mrs. Julia Williams
Reception Supervisor - Mrs. Lorraine Lester
Practice Secretary - Mrs. Virginia Powell
Reception Staff
There are 8 receptionists employed at the practice. Please remember emergencies fo occur and have to be dealt with accordingly. It may be you who needs the extra service. Please remember the receptionists are only carrying out the doctors' instructions.
Practice Nurses Our Practice Nurses are Jenny Dawkins RGN and Sister Lynda Hamptom RGN. Either or both of them will be available during surgery hours to help with general health screening examinations, smear tests, vaccinations, travel advice, pill checks, and other GP referrals.
Attached Staff
Health Visitor
Mrs. Lisa Wynee-Owen is based at the practice (direct line: 02920457084). She provides specialist help in the field of child growth and development.
District Nurse
Sister Janet Crutcher SRN Dip. in Community Studies and her team are based at the practice and visit patients in their homes at the request of the doctor or hospital staff.
Community Midwife
The community midwife operates an antenatal clinic at the Surgery on a Thursday afternoon. She also visits patients at home where appropriate.
Phlebotomist
A phlebotomist is available for blood tests on request by the doctor on Monday, Wednesday and Friday between 8.30a.m and 10.15a.m.
A Counsellor is available at the practice by referral only.
Mrs. Lisa Wynee-Owen is based at the practice (direct line: 02920457084). She provides specialist help in the field of child growth and development.
District Nurse
Sister Janet Crutcher SRN Dip. in Community Studies and her team are based at the practice and visit patients in their homes at the request of the doctor or hospital staff.
Community Midwife
The community midwife operates an antenatal clinic at the Surgery on a Thursday afternoon. She also visits patients at home where appropriate.
Phlebotomist
A phlebotomist is available for blood tests on request by the doctor on Monday, Wednesday and Friday between 8.30a.m and 10.15a.m.
A Counsellor is available at the practice by referral only.
Zero Tolerance Policy
We have an absolute zero tolerance for physical or verbal abuse levied towards our staff. If you want to stay as part of the exclusive family community here at Roath House Surgery community, you've got to abide by the House Rules.You can get a copy of these by asking-nicely!- at reception.
We're a Training Practice.
Throughout this lens you'll have seen us using the word 'practice'. That doesn't mean that we don't know what we're doing, but rather refers to the practitioning of medicine.
However, more than just being a medical practice, we're also training practice. Which means that we help supervise the training of qualified Registrar doctors choosing to specialise in General Practice Medicine.
However, more than just being a medical practice, we're also training practice. Which means that we help supervise the training of qualified Registrar doctors choosing to specialise in General Practice Medicine.
Our Iron-clad Confidentiality Policy
Roath House Surgery makes extensive use of computer technology as part of providing an excellent level of care to our patients.
And as part of this care, we are operate under an iron-clad policy of confidentiality. Information kept on computers is supposed to be safe, but we take extra measures to ensure that this is so.
We're also registered under the Data Protection Act.
And as part of this care, we are operate under an iron-clad policy of confidentiality. Information kept on computers is supposed to be safe, but we take extra measures to ensure that this is so.
We're also registered under the Data Protection Act.
Disabled Access To The Premises
Our practice premises have been designed to be fully accessible by all patients, regardless of any mobility problems.
Let us know if there's anything more we can do to improve this, because we want to make it as easy as possible for you to access our services.
Let us know if there's anything more we can do to improve this, because we want to make it as easy as possible for you to access our services.
Are You A Carer?
If so, and you require any information, please ask at reception.
What To Do In Time Of Bereavement
If death occurs at home, please telephone the doctor. The doctor will then visit you to confirm the death has taken place and tell you what to do next.
Useful Telephone Numbers
- University Hospital.........................02920 747747
of Wales - Llandough Hospital..........................02920 711711
- Whitchurch Hospital........................02920 693191
- BUPA Hospital..............................02920 735515
- Registrar of ..............................02920 872000
Births, Deaths and Marriages - Roath Clinic...............................02920 461177
- Business Service Centre..................02920 402402
(formerly Bro Taf Health Authority) - Cardiff Local Health Board..............02920 552212
- NHS Direct Wales..........................0845 4647
Complaints, Compliments, and Suggestions.
We're committed to giving you the best healthcare possible, on the NHS and through our Partners' Program. However, nobody's perfect all the time, and if you've got a complaint about the service we provide, please telephone or write to the Practice Manager.
By letting us know where we get it wrong you can help improve the level of service you receive.
You can read our a lens on the Complaints Procedure to find out more, or ask for a copy of the procedure when you're next in the Surgery.
Equally, if you've got any compliments, suggestions, or thoughts you'd like to share, please let us know either via our illustrious Practice Manager Jane Corp.
We look forward to hearing from you.
By letting us know where we get it wrong you can help improve the level of service you receive.
You can read our a lens on the Complaints Procedure to find out more, or ask for a copy of the procedure when you're next in the Surgery.
Equally, if you've got any compliments, suggestions, or thoughts you'd like to share, please let us know either via our illustrious Practice Manager Jane Corp.
We look forward to hearing from you.
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