• Windows Vista, XP, 2000, NT, 9x and 3.1
  
• Windows NT, 2000, 2003 Server
  
• UNIX (including Solaris 10 64-bit), Linux
  
• MVS, OS/390, z/OS
  
• VAX/VMS, OpenVMS
  
• OS/2
  

Detailed answers can be supplied for the following SAS software components:

• Base SAS software (including macros, PROC SQL, PROC REPORT, PROC TABULATE, SAS ODBC Driver, DDE, Output Delivery System)
  
• SAS/ACCESS software (including DB2, Oracle, ODBC, PC File Formats/PC Files, Teradata)
  
• SAS/AF software (including Frame, OLE)
  
• SAS/CONNECT software
  
• SAS/GRAPH software (including Output Delivery System)
  
• SAS/STAT software
  
• Enterprise Guide software
  
• SAS Integration Technologies (including BI Server)
  

General answers can be supplied for the following SAS software components:

• AppDev, DI, STAT, Forecast Studio software
  
• Enterprise Reporter software
  
• Enterprise Miner software
  
• IT Service Vision software
  
• SAS/ASSIST software
  
• SAS/EIS software
  
• SAS/ETS software
  
• SAS/FSP software
  
• SAS/IML software
  
• SAS/INSIGHT software
  
• SAS/IntrNet software
  
• SAS/MDDB server
  
• SAS/SHARE software
  

• £550 + VAT will pay for 1 calendar month of questions from the day the payment is received. Note that VAT is only applicable in the EU.
  
• Up to 5 email addresses can be used to send questions, either directly or via the web site to sas.answers@hollandnumerics.com, but these must all be specified at the same time as the order.
  
• Each question should require no more than 1/2 hour to answer.
  
• Only 1 question is permitted per email.
  
• No limit is currently in force on how many questions can be asked in 1 calendar month.
  
• The answer will be sent back to the email address used to send the question.
  
• No data processing can be carried out. However, a small sample dataset (<50kb) can be attached to any question emailed directly, although not to any questions emailed via the web site.
  
• Every effort will be made to provide an answer to the question within 48 hours of receipt of that question.
  
• Holland Numerics Limited cannot accept responsibility for any problem caused by the implementation or operation of code that has not been thoroughly tested and approved.