11-2-07 My recent experience with Segway Inc in Bedford, NH has not been so great. I recently sent one of my fleet Segways back for repair and was told that there would be a 4 week turn around time. Now it is in the 6th week and although a Segway Inc employee contacted me in the 4th week, I still I have not received my Segway back. It appears that when you need a Segway repair to a fleet Segway, it might be more cost effective to just pay for the repair outside of the warranty. If anyone has any comments or suggestions about Segway repair experiences, please share. So far, the best suggestion that I received came from the DSW dealer (Dallas, TX) when he said "I yell at the Segway employee just after they answer the phone" and that speeds up the process. I'm sure there has to be a better way to get your Segway fixed in a reasonable time. Just to see if it worked, I tried it with my last Segway that went faulty and I actually recieved the Segway back within that week- fixed! Again, INFORMATION IS POWER!

What do you do if your Segway is not riding straight?

What do you do if your generation 1 Segway is pulling to one direction when riding? The first step is to evenly adjust your tires to somewhere between 15-22 psi (Evenly). Second step to resolve your Segway pulling in one direction more than the other is to replace the turn knob on the handlebar (this is a consumable part) cost is approximately $70. Third step to resolve a Segway that is pulling in one direction more than the other is to ship it to Segway Inc (approximately $175 shipping cost) and wait at least 4 weeks, then you can pay Segway Inc around $70 for the turn knob replacement. Information is Power!

What do you do if your SEGWAY has a wrench? THIS TOPIC RELATES TO GENERATION 1 MODEL SEGWAYS ONLY!

If you attempt to power your Segway and comes up with a wrench signal, what do you do?

The first step to repairing a Segway that has a wrench is to disconnect the two cables that attach the handlebar to the base unit (leave disconnected for a few minutes) and try to start the Segway again after reconnecting the cables.
The second step to repairing your Segway that comes up with a wrench is to reseat the batteries but if after you reseat the batteries a redlight comes on when charging, your battery or batteries may be defective.
The third step to repairing a Segway that has a wrench is to try a different handlebar (if you have another Segway in your possession).
The forth step to repairing a Segway that has a wrench is to remove the handlebar from the base unit and use a hot blowdryer to dry any precipitation that might have entered your unit thru your key hole of the charging port.
The fifth step to repairing a Segway that has a wrench is to identify the code of the wrench using your local Segway dealer and again ship your Segway back to Segway Inc. (Bedford, NH). To date, there are no Segway dealers that are authorized to use the computer diagnostic system that Segway Inc. uses to fix your units. Droping off your Segway at your local dealer might relieve your stress about your Segway repair but it might also increase your downtime and expense because Segway dealers need to make money too.
Information is Power!