HOW TO HAVE A GREAT ONLINE SHOPPING EXPERIENCE

Online shopping is big. I have been doing it for years and when I came to work at Kyle Design I was very comfortable navigating the website and helping our customers.

Since most of our products are semi-custom, there are a LOT of choices and options. Kyle has worked very hard to make the website both comprehensive
(the information and descriptions of the items) and easy (to choose options and proceed to checkout.) We recognize that there are questions which arise and we answer our own phones in the studio in order to offer the best customer service
Customer Service.

What many customers loose sight of is, as a web based business, we are set up to receive orders over our website. We do not have phone banks of "operators standing by" to take orders. There are 2 or 3 of us in the studio jumping on the phones while doing all our regular work.

And as the holidays loom closer there is a lot of work to do just to get the orders out - the orders that came in through the website!

So please understand that while it may seem easier to call that 800 number listed on a website, please place your order on the site. The transaction is perfectly safe and the credit card data you send is encrypted so it can't be stolen. In fact it is safer than handing your card over to a store employee.

If you are really concerned about using the credit card on the site, place the order indicating you will pay by check, then call in with the credit card number. That way the information on the order is correct (you entered it) and we can change the payment method on our end.

COMPUTER GIFTS

Now think about it - you wouldn't look around the shopping mall and then drive home and get on the phone and call Macy's to order the blouse you liked. NO! You would buy it while you were in Macy's!

Shopping on a website like ours is just like shopping in a store - so call us with a question, to make sure we are a legitimate company or just to say "hi". But please place your order on the website.

FRIENDSHIP STAMP BOX

When you complete your order and check out, an order number will appear on your screen. I suggest that you jot it down. Our shopping cart host automatically sends an order confirmation to your e-mail address, but sometimes these e-mails are caught up in spam software and sometimes the e-mail address wasn't entered quite correctly. If you have the order number and contact us, we can quickly determine if there is a problem. If you do not have the order number, it is much more complicated and sometimes nearly impossible to help.

Our order manager system is very partial to numbers and isn't good with names - so keep track of that order number just in case you ordered a bowling money clip and then found out your brother has given up bowling and is into biking now. We can pull the order and change it if you have that important order number!

The polite and prepared customer is always the happiest with our service. It is a two way street, really. When we have the information we need and a clear understanding of the question or problem, we can resolve it quickly and in the most beneficial manner.