Guest Article by Susan
I have been working for Kyle Design for over 3 years. I respond to most of the customer service e-mail and frequently handle the phones as well. I have been blogging about working for an artist and about my experiences with customer service for a website for the past few months.
LOT'S OF OPTIONS
Call with questions!
Online shopping is big. I have been doing it for years and when I came to work at Kyle Design I was very comfortable navigating the website and helping our customers.Since most of our products are semi-custom, there are a LOT of choices and options. Kyle has worked very hard to make the website both comprehensive
(the information and descriptions of the items) and easy (to choose options and proceed to checkout.) We recognize that there are questions which arise and we answer our own phones in the studio in order to offer the best customer service
Customer Service.
SHOP THE WEB ON THE WEB
Safe, Secure Shopping
What many customers loose sight of is, as a web based business, we are set up to receive orders over our website. We do not have phone banks of "operators standing by" to take orders. There are 2 or 3 of us in the studio jumping on the phones while doing our other work.And as the holidays loom closer there is a lot of work to do just to get the orders out - the orders that came in through the website!
So please understand that while it may seem easier to call that 800 number listed on a website, please place your order on the site. The transaction is perfectly safe and the credit card data you send is encrypted so it can't be stolen. In fact it is safer than handing your card over to a store employee.
COMPUTER GIFTS
A WEBSITE IS A STORE
Now think about it - you wouldn't look around the shopping mall and then drive home and get on the phone and call Macy's to order the blouse you liked. NO! You would buy it while you were in Macy's!Shopping on a website like ours is just like shopping in a store - so call us with a question, to make sure we are a legitimate company or just to say "hi". But please place your order on the website.
FRIENDSHIP STAMP BOX
