You are in business to make money right?
Most business's need to use PC's to run their accounts, their sales and just about every day to day function of their business.
The problem is that when you or your secretary get a PC problem you have to stop and have a look, then work out if it is really a problem, then see if you can fix it quickly yourself.
Now remember during this time, you are not getting any work done, whoever normally works on the PC isn't getting any work done and this is all costing your company money.

Now you have realized that you don't really know what the problem is, someone said it may be a virus, someone else said it may be adware (whatever that is) and still another person mentioned the registry!
The real problem is that you don't even know what you need to know to fix the problem.

So you need some professional PC help!

You do have choices, you can call the local IT guy that wrote his phone number on the back of a cigarette packet when you met him at a dinner party and hope he can get to you quickly. That is assuming he isn't doing it as a job "on the side" which of course means you could be waiting days for him to find the time.

or

You can contact us and have one of our experienced engineers fix your situation remotely, you can carry on working on your other PC's while we find the culprit and fix it.!