What happened to cusomer service??
I've been with Sprint for nearly three and a half years now and I've never had any problem with the cellular service itself, it's the customer service that I receive. The most recent nightmare began with my phone catching on fire and then getting it replaced to wanting to be switched to a family plan and getting another phone. That whole experience is another story though that you can view at: http://hubpages.com/hub/sprintsucks , just in case you were wanting to know about that. It's on hubpages, because I was just checking it out to see how well it works, that's all. Anyways, If you ever do a search for Sprint in Google, some of the first things to pull up are how horrible the service is and how to avoid early termination fees. And there are tons of people with similar stories all saying the same thing, Sprint Sucks! If you have never had any problems with Sprint then congratulations, consider yourself lucky. Now there are probably horror stories for every carrier, but here are Ten of my reasons why I believe Sprint Sucks, really in no particular order...
***ATTENTION***
BACK WITH SPRINT!
Sprint may have had horrible customer service and drove many customers away, including myself. But Do to the fact that I could not get a signal at my house with AT&T and I couldn't recieve a Signal at work with Verizon, I went back to Sprint. I will have to give it to them though, because Their customer service is getting ALOT better, at least who I've dealt with. Also, Sprint's plans are a hell of alot cheaper and you get MORE for your money. Like I said It was never an issue with the cellular service it was their Customer Service. I will make another Lens about why Sprint is not that Bad and post a link on here soon, I've just been very busy with work. Hopefully this does not confuse many people.
#10
Phone caught fire.
Besides the obvious that the phone caught fire and that being a huge problem, even though it did no damage I still had to deal with customer service. I realize that SPRINT doesn't manufacture their phones, but you think they would do a little more for someone who's phone caught fire. Calling customer service does nothing all they say is "wow....sorry" and then refuse to acknowledge that this was a problem at all. They barely allowed me to get a new phone without having to pay $50 for it ,even though I have insurance. The idiot I talked to at "customer service" before I went into the store to get my replacement noted the account saying "The customer admitted to getting the phone wet and understands that it is his responsibility to pay any replacement fees associated with receiving a new phone", which i never said. Like I said though that's another story that you can view at: http://hubpages.com/hub/sprintsucks. The replacement, refurbished phones keep falling apart, shutting off, refusing to turn on and only work when plugged in and even roam all the time, I am now on my 3rd replacement phone and second battery in about a month and a half.
#9
Lack of "Customer Service"
God forbid that you have to call Sprint with any issue at all. And consider yourself lucky if you've always gotten a polite, well spoken and understanding customer service representative that has taken care of your concern. Don't worry though your time is coming when you'll finally get a hold of a customer service representative(s) that you need a translator for, that speaks broken, bad English and who wants to accuse you of causing your issue in the first place. They'll do nothing at all and give you some sarcastic, meaningless apology for whatever issue you are calling about and then refuse to acknowledge that it was their fault or issue at all. If they transfer you at all, then their "supervisor" seems to know less then who you were just talking to and will give you completely different answers each time. Sprint has been rated the worst in customer service among the cellular companies. It's soo bad that people are willing to pay the ETF's to get out.
#8 - Getting A New Phone
Prices shown with a new 2 year agreement.
The Bold Price under the new phone that states '*Prices shown with a new 2 year agreement" means new, as in new customers, not an existing or previous customer. You would think that Sprint would like to award existing customers, especially if you've always paid your bill on time and give them as good deal on their new phones. Yes, $150 towards an upgrade would be great if that bold price shown on the phone was also that for an upgrade and didn't include a mail in rebate. However, that $150 is off of the retail price, which for a crappy old looking flip phone that's retailed at $300+ is not no deal, and then to get that extra $50 mail in rebate you have to wait 14 weeks. To walk out with this crappy phone, you are having to pay $150+ and then wait around for 3.5 months to get $50 and that's if they send it. This same phone would have been free if you were a new customer, hell you could of walked out with some of their better phones for less if you were new and not existing.
#7 - The Phones
And where are the better phones at?
Compared to other carriers, especially AT&T, Sprint has some horrible, out dated looking phones that don't seem to hold up too well. And I am not just saying that because AT&T has the I-phone, but because most of their phones look nice and operate well. Sprint does have a select few good phones, but it is very few. My phone isn't the greatest and it's not the worst, Sanyo Katana II, but my first one caught fire and then the replacements have fallen apart pretty quickly and I am easy on my phone.
#6 - Early Termination Fee
$200 ETF
Trying to get out of paying an Early Termination Fee can be one of the most ridiculous things you may ever do. Sprint customer service will try everything to avoid letting you out of contract early without paying an ETF, they'll even say that there will be no charges, but when you receive your bill there it is $200. This hasn't happened to me, but it's posted all over the internet that they do this. I was unsuccessful on getting out without paying so I am stuck right now, even though they changed admin fees and breached contract on their part. I had one customer service rep say that the twenty cent change isn't a big deal and that shouldn't be a reason to cancel service and told me to stop trying to get out without paying an ETF. And that wasn't the only reason it was everything that I'd been dealing with since my phone caught fire, but it was suppose to be a way out because they changed fees and voided contract. Trust me I got transferred around and called many times just trying to get out of this contract and didn't get anywhere, even after saying I would report them to the Better Business Bureau, the rep laughed and said good luck. I did get a hold of someone that was a little help at the Sprint Executive Line which is 703-433-4401, she said they could pro-rate my ETF and it would be $100, I said I would think about it. Oh and the BBB has been contacted about my issues.
#5 - Texting/ Picture Mail Plans
Kb usage is extra
You pay for your Texing plan which is suppose to cover "X" amount of text and picture mail for a set amount of money. However, you get your bill and you now have extra charges for kb usage. Wait, I thought that everything was completely covered under the plans cost%u2026..NOPE!! You have to get an unlimited Data plan to avoid kb usage charges, but watch out with this also, people are reporting that they are having service canceled, because Sprint believes you are using it too much.
#4 - Fees
Where the hell did this come from?
Sprint is notorious for Hidden Fees and extra charges, also ones that fluctuate constantly, just watch your bills. If you contact them and ask about these fees and charges they'll probably just give you the whole "I don't know" slew of answers and may even tell you that there is nothing that can be done. If you get these waived or if they say they'll waive them, watch out again. For example Roaming charges and you have unlimited Roaming.
#3 - Fees
Please don%u2019t sell me something
Back to Customer Service. They try to sell you an add on or something every time that you call them, even if it's not related to what you were calling for in the first place. For example, "I am constantly roaming, dropping calls, and looking for service in my house are you working on the towers in the area?" if they try to trouble shoot then after they'll ask"Would you like to add texting?" or "You are eligible for an Upgrade, would you like to get a new phone?". Even if you say No thanks or you'll think about it, watch out again. I called asking about service in my area, because it was acting up and nothing was even asked about texting, but the next bill I get there's a $5 charge for texting. Apparently they'll add things and put in the notes that you agreed to this, do what I did and deny this and they should remove whatever was added.
#2
Spending Limit & Deposit
Sprint may put a spending limit on your account, which is reasonable and I can understand this. But go over by one cent and you're phone is shut off and then you have to pay around $36 to have it reactivated. This has not happened to me, but to people that I know and to get this taken care of seems to be a huge hassle, just like any time you call customer service. Sprint may also require a deposit to have an account with them, some customers report that Sprint have refused to give back deposits even after their contract is up and their account is and was in good standing.
#1
Service
This is something that I come across every now and then, but when it happens it is annoying as hell. The service has worked just fine for me about 97% of the time, but lately I've been roaming and searching for service where I hadn't before. So many people complain about service, ranging from dropped calls to roaming to no service and all of the above. This is another BIG complain about Sprint when people are surveyed. I've also noticed that people send me text that I never receive or receive hours later, even if they are Sprint PCS users, it's worse with them coming from other Networks. I've also receive a lot of voice mails when I never had a phone call in the first place or missed call and people just think that my phone is off , for some reason it goes straight to voice mail. Customer service say it's High Network Volumes or Network is being serviced in your area, whenever I've called in and complained.
How do you survive?
Sprint,
When my contract is up or if I decide to leave early you will probably not see me or my fiancé' again. You're loosing two other, amongst the many who are escaping daily from your clutches. You would think that as a company you would learn something, when most of your complaints and reasons for leaving are mostly identical. Until you fix these issues, I do not see how you can even survive as a cellular company.
When my contract is up or if I decide to leave early you will probably not see me or my fiancé' again. You're loosing two other, amongst the many who are escaping daily from your clutches. You would think that as a company you would learn something, when most of your complaints and reasons for leaving are mostly identical. Until you fix these issues, I do not see how you can even survive as a cellular company.
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- Runningbandit Runningbandit Nov 24, 2009 @ 8:06 am
- libradebrief, Jesus you love your job. Sprint DID Suck, that's it! But see the bottom of this Post.
Even when I've talked to other Reps from Sprint they say that "Sprint is aware of the issues with customer service and have been working to resolve the issues and better image of the company". Sprint's customer service was the worse out of the major phone companies.
Obviously Sprint does not make the damn phones, I even said that when I put that up there, but instead of giving me crap refurbished phones, over and over and over again. And Why can't I get a new one, because after all is said and done I've spent more time and money for them then it would of if they would of just given me a New phone in the first place. Don't give me crap refurb phones, espescially when the stupid thing caught fire from a battery exploding, which can happen.
Or how about instead of refusing to give me Sanyos contact number or giving me information on how to deal with this kind of issue they could of just been polite about it and given me the information. And then they refused to communicate with Sanyo and give them the needed information that Sanyo was requesting from them.
I was always polite when I called Customer service, I never yelled or cussed at them, I understand that it's not their fault, but when they note wrong things on the account that's pretty shady. I worked in customer service, so I know how people get and act very rude and blame YOU. And don't get pissed at me when I cannot understand Muckaluck, I tried.
Sprint DID breach contract and even sent out notices in their billing telling people of changes in the Admin Fees. Alot of people did leave Sprint, because this was their ticket out and they were sick of Sprint, but alot got a run around. Straight from my November 2008 billing:
SPRINT NEWS AND NOTICES
This section contains important updates
about your Sprint Services, Including Service
or Rate Changes, Promotions and Offers.
International Services Rate Changes
Effective Jan. 11, 2009, International rates for
long distance, roaming, & mobile termination
fees may increase for select destinations,
including Guam and Northern Marianas.
Please visit sprint.com/international for
current rates.
Administrative Charge
Effective Jan. 1, 2009, the Administrative
Charge will increase to $0.99 per line. For
details on surcharges, please see Sprint Terms
& Conditions or visit sprint.com/taxesandfees.
Picture Mail Changes
Effective January 2009, customers without a
plan which includes Picture Mail will now be
able to send and receive Picture Mail
messages and pay just $0.20 for each
message sent or received. Online web storage
of picture/video media is only available for
customers with a Picture Mail plan.
Sprint also changed their ETF after losing a law suit. Again Straight from my November 2008 Bill:
Early Termination Fee. An ETF of up to $200 per line applies if you terminate service early. Subscriber
agreements starting after Nov. 2008 are subject to Sprint's prorated policy ($200 through month 5 of term,
decreasing $10 a month until $50 minimum applies to remaining term). Visit sprint.com/etf for details.
Terms and Conditions. The terms and conditions of Sprint service.
About being given Free Month of Service, I have been given a free month when I've called about having Alot smaller issues and I just said "oh okay" being confused because it wasn't that big of a deal i just needed answers. But when a phone catches fire, and I get crap refurbs several times, they refuse to do anything. And I have UNLIMITED ROAMING, It is NOT an older plan. I know service is not available Everywhere, but when I was getting the Refurbs they were not working correctly and could not download and upgrade to the new PRL and the service was horrible when it wasn't with my original phone. I even said that 97% of the time I have Service.
I Got out of my contract owing nothing. After talking to a very polite lady at the Executive Line and explained what was going on, she said we'll let you out early and owing Nothing. Again that number is 703-433-4401 and they'll get back with you pretty fast and are alot more help.
Here's The Thing Though! I am Back with Sprint after going to the other Carriers and trying them out. Sprint's coverage was ALOT more better then AT&T & Verizon, at least where I am at. I tried both carriers for about a week and did not like their phones and Did not get service where I needed. Their Plans were Worse and Costed ALOT More. After struggling with them for a few weeks, I just dropped them with their 30 day trial and went back to check out Sprint. Since I left and came back from another carrier they gave me new customer pricing and got the Samsung Exclaim which I really, really Like, I hate touch screens (except the iPhone), I also have an unlimited Data/Text and 1500 minute Family Plan with free nights after 7pm and free weekends for $87 for 2 phones after my Employee discount. Sprint Customer Service is getting ALOT Better the past few months, whenever I call they have an answer and are very helpful. They realized they needed to fix their issues and they are. AT&T and Verizon customer reps were pretty nice and I was like wow, but now Sprint is the same. I always get connected to someone here in the states. And About this Post, I need to adjust it, I forgot it was even here because I've been too busy with work and running about. I'll have to make a new one that Sprint isn't that bad.
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- libradebrief libradebrief Nov 26, 2009 @ 12:00 pm
- First I want to apologize to you. I had a horrible day at work that day and I have been down with the flu. I do not want to give the impression I do not care about my customer's, I do, I really do. I love customer service, I love interacting with people. What I am trying to get across is BEING AN INFORMED CONSUMER. So many customer's call us and say, I never read my contract no one ever does, I don't look at my bill give me a credit for a game I have been charge for for 4 years. Reality does not work like that. EDCUCATE YOURSELVES ON ANYTHING YOUR GOING TO DO OR ANYTHING YOUR GOING TO SIGN.
I am glad you are back with Sprint and that you have noticed the changes in our customer service. Sprint publicly admitted that it's main reason for loosing customer's was it's customer service. If you ever got me, I would go out of my way to make you happy,or find a solution that you like but remember some things a rep cannot do, like get you a brand new phone. We do not order or deal with phones in anyway through customer care. We refer you to a sprint store or we refer you to your insurance if you have it for a broken phone. That is one thing Sprint is working to fix. I have made several suggestions to Sprint to work like AT&T, 3 replacements and you get a new one. BUT REMEMBER THE PEOPLE ON THE PHONE DO NOT MAKE THE POLICIES.
The ETF litigation was not a national lawsuit. The lawsuit was based in California and they won because Sprint broke California law by having a higher ETF than what a customer would have paid to fulfill their contract by paying it of every month, i.e. I have two months left of service total monthly charges $100.00 and I cancel and my ETF is $200.00. That is why Sprint now prorates it. It's not that we were violating some big federal guideline.
I am glad you read your bill. Seriously I like when a customer calls me and knows what they are talking about and can point out where they are right. If you show me where we said you would get internet for free in your contract or where you should never be charged a late fee becuase of your contract, I will waive it everytime, because it is in writing and I have something to validate that credit and I will get you that free web.
Also I was not trying to say you were the rude person calling in and cussing just that it happens a lot, just because we are a employee of a cell phone company does not give anyone the right to say anything they want.
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- affg affg Nov 24, 2009 @ 3:40 am
- Oh, and to the sprint customer service rep commenting below- dude, go get a real job, quit helping an evil corporation rape people.
Trust me, you will feel better.
Your reliance on "if you don't read the contract, then you deserve to get boned, don't you understand I'm going to lie right to your face about what's in the contract?" is pathetic at best, and criminal conspiracy at worst if a District Attorney were ever courageous enough to charge a corporation with institutionalized fraud.
So don't act like it's my fault. There is not time enough in my life to become an expert in every field that I will have to deal with; car mechanic, taxes, dental surgery, computer programming, computer repair, etc., etc., etc.
When I ask a simple question, i.e., "Can I use my phone as a modem with no extra charge, and MULTIPLE Sprint CSRs answer affirmatively in order to fool me into doing business with Sprint, that's fraud.
And it's well documented that Sprint has no problem lying outright.
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- libradebrief libradebrief Nov 26, 2009 @ 11:35 am
- I am not relying "If you don't read the contract then your boned." Our Terms and Conditons also mention Phone-as a-modem. It says you have to have a comptiable plan. It also states that in your user guide, page 110-To use this service, you are required to sign up on a Sprint Power Vision
with Phone as Modem plan. Go to www.sprint.com or visit a Sprint Store
for Phone as Modem plan details and more information. I DON'T EXPECT YOU TO BECOME AN EXPERT IN EVERY FIELD YOU HAVE TO DEAL WITH, but what you CAN control is what you sign. I READ EVERYTHING, EVERY WORD EVERY PAGE OF A CONTRACT BEFORE I SIGN ANYTHING. Why, because I want to know what I am getting into and then I will know if the contract is being breached in anyway that way I can defend myself before I call up and stick my foot in my mouth and sound like an idiot . I WAS MAKING THE POINT OF BEING AN INFORMED CONSUMER. If you ask customer care or anyone anywhere about anything and they give you an answer then ask where they can see it in writing. I am sorry that you were told wrong by the reps when you joined, I truly am. All this information I have been giving you guys that terms and conditions and and such are all on Sprint.com All the user guides all the information. It is called research. I knew how to navigate this site before I worked for Sprint, because I, as a CONSUMER, took the time to research what I wanted to buy, what I could do with it, and how much it would cost. JUST TAKE THE INITIATIVE AND LOOK FOR YOURSELF. ALSO, if you have something that says that phone-as a-modem is free then please take it to a store or fax it to us. If we cannot give it to you then your contract is terminated and you can leave us. But if you refuse to fax it or show it to anyone then shut your mouth because your word is not gospel and proof is in the pudding.
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- affg affg Nov 24, 2009 @ 3:31 am
- Beware Sprint, I had been happy with them for almost 2 years, unfortunately, they decided to try and pull a fast one.
I had verified with multiple Sprint customer service reps that I could use my Treo 755p as a modem for my laptop before ever signing up with them, and now at 4 months from the end of my 2 year contract, they decided they want $60 a month more to provide the same internet service.
No deal. Just on principle, this one's a no-brainer.
If one of my employees came to me and said he wanted to do less work (the plan they were trying to sell me has a 5gb cap, last month I used 8gb+) and make more money for doing it, what do I have to do? I have to say no, or they'll be making even more ridiculous requests/demands in the future.
idiots.
Even if they changed their minds and gave me back what they originally promised me, I'd probably still leave. There are other companies offering the same services for less, and no one likes to do business with someone they can't trust and might up and change their mind about CONTRACTS in the future.
the weasel "retention specialist" or whatever he's called kept saying; if you have something in writing stating your contract includes "phone as a modem" usage at no extra charge, send it to me, and then we can TALK about restoring it. (Not; "If you have that in writing we WILL restore that, etc.")
No, a-hole, it doesn't work that way, I don't get to treat my customers like they have no other options than to give me their money, and neither do you.
I used to be their booster. Now I am their enemy. And it could easily have been avoided.
Sprint needs to pull their head out and realize they're not my only option.
Learn from my departure.
I see now why AT&T didn't break their necks trying to retain me as a customer when I called them and asked if they wanted to match Sprints "Simply Everything" plan. They knew that Sprint would eventually screw up BIG, piss me off and cause me to leave them, maybe to return to AT&T.
Sprint came close to getting fired when they left a recorded message in my voicemail when I was only 10 DAYS late on my payment that I was REQUIRED to call customer service or my phone might be shut off any second..
Excuse you, I'm the customer, you DO NOT speak to me in that way. Instead try; "We're sure your busy life and efforts to build your business have caused you to miss making your payment, so we just thought we could call and remind you, etc.,"
I think this is the crux of Sprints problem; they don't understand that we are the customer, and we can fire them at any time, and that we have mouths, the internet, CELPHONES (jeez, hello) and we talk to other people about how we're treated.
Sprints business plan to survive their own horrible customer service must include invading another planet that has never heard of Sprint.
Have they never heard of the inevitable demise of all pyramid schemes where by the tenth level you need more people than the population of the earth to continue?
Perhaps their business plan includes selling phones and plans to animals?
Fish?
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- affg affg Nov 24, 2009 @ 3:30 am
- Beware Sprint, I had been happy with them for almost 2 years, unfortunately, they decided to try and pull a fast one.
I had verified with multiple Sprint customer service reps that I could use my Treo 755p as a modem for my laptop before ever signing up with them, and now at 4 months from the end of my 2 year contract, they decided they want $60 a month more to provide the same internet service.
No deal. Just on principle, this one's a no-brainer.
If one of my employees came to me and said he wanted to do less work (the plan they were trying to sell me has a 5gb cap, last month I used 8gb+) and make more money for doing it, what do I have to do? I have to say no, or they'll be making even more ridiculous requests/demands in the future.
idiots.
Even if they changed their minds and gave me back what they originally promised me, I'd probably still leave. There are other companies offering the same services for less, and no one likes to do business with someone they can't trust and might up and change their mind about CONTRACTS in the future.
the weasel "retention specialist" or whatever he's called kept saying; if you have something in writing stating your contract includes "phone as a modem" usage at no extra charge, send it to me, and then we can TALK about restoring it. (Not; "If you have that in writing we WILL restore that, etc.")
No, a-hole, it doesn't work that way, I don't get to treat my customers like they have no other options than to give me their money, and neither do you.
I used to be their booster. Now I am their enemy. And it could easily have been avoided.
Sprint needs to pull their head out and realize they're not my only option.
Learn from my departure.
I see now why AT&T didn't break their necks trying to retain me as a customer when I called them and asked if they wanted to match Sprints "Simply Everything" plan. They knew that Sprint would eventually screw up BIG, piss me off and cause me to leave them, maybe to return to AT&T.
Sprint came close to getting fired when they left a recorded message in my voicemail when I was only 10 DAYS late on my payment that I was REQUIRED to call customer service or my phone might be shut off any second..
Excuse you, I'm the customer, you DO NOT speak to me in that way. Instead try; "We're sure your busy life and efforts to build your business have caused you to miss making your payment, so we just thought we could call and remind you, etc.,"
I think this is the crux of Sprints problem; they don't understand that we are the customer, and we can fire them at any time, and that we have mouths, the internet, CELPHONES (jeez, hello) and we talk to other people about how we're treated.
Sprints business plan to survive their own horrible customer service must include invading another planet that has never heard of Sprint.
Have they never heard of the inevitable demise of all pyramid schemes where by the tenth level you need more people than the population of the earth to continue?
Perhaps their business plan includes selling phones and plans to animals?
Fish?
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- libradebrief libradebrief Nov 22, 2009 @ 10:41 pm
- Alright let's do this. I am going to write a response to all 10 things
10) First you pay to have insurance. That does not mean that you do not pay a deductible. READ THIS-http://www.nextel.com/en/services/service_repair/phone_protection_services.shtml?id16=tep. It is the terms and conditions you agreed to. This is insurance like any other. Do you think I can pay for medical insurance for 10 years and when I finally need to use it say"Hey, I have been paying for this every month for 10 years, I shouldn't have to pay anything now that I need it." The reps informed you of your options. Second, the phone catching fire is not Sprint's fault it is the manufacturer, you know the person who makes the phones. Try living in reality and being a grown up.
9) I agree it is a pain when you get somebody that doe snot speak English. As a supervisor I go out of my way to speak with other department's on behalf of the customer when the other rep has a bad accent or cannot speak our language well. It is called outsourcing. Need I remind you Sprint is here to make money and some of the stupid labor and union laws make companies, not just sprint go outside the country to save a buck. Sprint has been restructuring their customer service, but NO COMPANY in the world gives great customer service. How do you think it feels to have a-holes cal us and scream at us. I have never spoken to you and if you want something done when you have a problem then calling a female rep a f*cking c*nt is not going to help you. Just remember how you would react when someone is yelling at you that way. If you need a supervisor, fine ask for one. Just remember that what you WANT is not something we can always give. We on the phones do not make the policies for the company.
8) First about the new customer pricing. It clearly states that on the sign. They do this to entice people to come to our company. By the we are not the only company that does this. You get an upgrade every 2 years. That is $150.00 off any phone YOU CHOSE with instant rebates and yes the mail-in rebate. Don't complain about buying a crappy phone, as you put it, and having to wait for the mail-in rebate because YOU are the one who CHOSE to buy that crappy phone. The mail-in rebate comes form the manufacturer's of the phones not Sprint. That is why there are stipulations and conditions that have to be met to get the mail-in rebate. Here is a link to those terms and conditions. http://www.nextel.com/en/promotions/mailInRebate.shtml?id9=vanity:rebates. Also you get things that a new customer cannot. For instance, you can become a premier member or we will offer you $70.00 off you bill if you resign. But nothing in this world is free and if you think you can go to us, at&t, verizon, altell, boost or anywhere else and get a free month of service or phone just because you pay a bill every month is ridiculous. You PAY for a SERVICE that is being provided for you. I cannot tell my electric company that I deserve a free month of service simply because I have been a customer for years. Yeah right.
7) WE DO NOT MAKE THE PHONES. Motorola, Sanyo, LG etc make the phones for ALL carriers. Sorry it fell apart or caught fire (which sorry to say phones do not spontaneously combust), take this up with the makers of the devices. All we do is give you the service that let's you talk text and use internet.
6) All companies charge and ETF. When surcharges and taxes are increased you really cannot do anything about them. This falls back on you being an informed consumer and reading your contract before signing on the dotted line. Here is the link to the Terms and Conditions that you agreed to for service-http://nextelonline.nextel.com/en/legal/legal_terms_privacy_popup.shtml#__highlight&id16=terms+and+conditions. Read the part that says Surcharges, better yet here it is-Surcharges
You agree to pay all surcharges ("Surcharges"), which include, but are not limited to: Federal Universal Service, various regulatory fees, Sprint administrative charges, gross receipts charges, and charges for the costs we incur in complying with governmental programs. Surcharges are not taxes and are not required by law. They are rates we choose to collect from you and are kept by us in whole or in part. The number and type of Surcharges may vary depending upon the location of your primary billing address and can change over time. We determine the rate for these charges and these amounts are subject to change as are the components used to calculate these amounts. We will provide you notice of any changes to Surcharges in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). However, since some Surcharges are based on amounts set by the government or based on government formulas, it will not always be possible to provide advance notice of new Surcharges or changes in the amount of existing Surcharges. Information on Surcharges is provided during the sales transaction and is available on our website. SO YOU SEE JUST BECAUSE YOU WANT OUT OF A CONTRACT AN ETF DOESN'T MEAN YOU GET IT. Sprint did not take you money or screw you in anyway, you are a cheap ass who thinks that any excuse will let you out of a contract. Sorry buddy, better luck next time.
5) As far as the picture mail and data usage goes. Again read the Terms and Conditions first before signing. Here is the part about this-PROMOTIONS, OPTIONS AND OTHER PROVISIONS-Messaging (text, picture and video): Standard message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Unused monthly plan messages do not carry forward. Certain messages, including those to 3rd parties to participate in a promotion or other program, will result in additional charges. International messaging rates may vary. There is no guarantee that messages will be received, and we are not responsible for lost or misdirected messages. Most text messages are limited to 160 characters. Messages may incur an additional data charge of 3¢/kb. PLEASE READ THE LAST PART. I will break this down for you. Sprint will not charge you for sending and receiving the pic like we would if it was not included in your plan. But, let's say I have an IPhone, you can only send and receive pictures through an email. So I take a picture and send it to you from my email, you receive the picture, and click on the link, you are directed to MY EMAIL, ON THE WEB TO VIEW THE PICTURE. That is a real life example and happens a lot. Not all phone are capable of sending/receiving pictures without use of the web. Now about using too much web and being canceled, that too is in your terms and conditions-About Data Services & Content
Our data Services and your Device may allow you to access the internet, text, pictures, video, games, graphics, music, email, sound and other materials ("Data Content") or send Data Content elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be accessed from others (third party websites, games, ringers, etc.). We make absolutely no guarantees about the Data Content you access on your Device. Data Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or objectionable. You're solely responsible for evaluating the Data Content accessed by you or anyone on your account. We strongly recommend you monitor data usage by children/minors. Data Content from third parties may also harm your Device or its software. To protect our network, Services, or for other reasons, we may place restrictions on accessing certain Data Content (such as certain websites, applications, etc.), impose separate charges, limit throughput or the amount of data you can transfer, or otherwise limit or terminate Services. If we provide you storage for Data Content you have purchased, we may delete the Data Content with notice or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice calls while using data Services. AGAIN BE AN INFORMED CONSUMER. THEY HAVE TO HAND YOU THE PAPER TO SIGN BEFORE YOU SIGN IT SO READ IT.
4) We have no hidden charges, they are stated in our Terms and Conditions. Just because we did not hold you hand and spell it out for you does not mean we lied. You signed the contract, which in the eyes of the law means you read it. Read this part of the terms and conditions-Activation & Miscellaneous Charges. About roaming. Roaming is when you use another carriers towers, i.e. when you are not connecting to a tower that is not owned by Sprint. Here ya go-Roaming
"Roaming" typically refers to coverage on another carrier's network that we make available to you based on our agreements with other carriers. These agreements may change from time to time and roaming coverage is subject to change. Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up. You can pick up roaming coverage both within and outside our network coverage areas. Your Device will generally indicate when you're roaming. Depending on your Services, separate charges or limits on the amount of minutes used while roaming may apply. Certain Services may not be available or work the same when roaming (including data Services, voicemail, call waiting, etc.). OLDER PLANS DID NOT INCLUDE ROAMING. Our new plans do which means that when yo are roaming and making a call we use your anytime minutes instead of charging you for roaming, long distance while roaming and using your anytime minutes. If you want the benefits of the newer plans then you will have to CHANGE to a newer plan. OR you can be smart, look at your user guide that came in the box with the phone and set your phone's roaming service to Sprint only.
3) First, we are not suppose to sell you something until your issue is resolved. So if people are doing that, I apologize. That is quite ridiculous to get you to buy something when you're having a problem with you service already. Second, you don't always speak to the same person when you call in, so do not assume they know someone tried to sell something to you a week ago. Sprint is a company that wants to increase their sales. Wait, that is right we live in a country where everyone is out to make a profit, So when you buy clothes at a store and they tell you about a great new deal they are offering, or yo go out to eat and they ask if you want dessert or an appetizer, please feel free to scream at them too, obviously you are so important that they should know that someone 4 weeks ago offered you something at their establishment that you did not want. We have to sell, we have a metric to meet. All you have to do is say no thanks. As far as someone adding something to your bill, that is taken very seriously, but 9 times out of 10, the customer called in and wanted this done. The reason I know this is because we have notes for every transaction that required us to open your account up. An example, you say you never requested a text pack, but when we look at the billed usage it shows you used 1,000 texts. How odd that you say you did not want texting but used 1,000 of them. So logically we should remove the $5.00 fee and charge you the $0.20/msg it normally wold have cost you. Get my drift. We have reasons why we just don't bow to you when you call in and why we don't take your word as gospel. Plus you have the repeat offenders who constantly call in every month saying we added features they did not want and then demand a credit for their time. FUNNY HOW AGAIN, 9 TIME OUT OF 10, these people end up with more credits then payments.
2) Sprint does not require spending limits with all our customers. Just the one's with BAD credit. Bad credit tells us that you cannot control money well or pay your bills. So we add a spending limit to insure YOU do not run up a $1,000 bill that you cannot pay therefore adding another negative mark to your credit. Sorry for caring. Here is the spot in the Terms and Conditions-Account Spending Limits ("ASL")
An ASL is a temporary or permanent limit (typically based on credit history, payment history, or to prevent fraud) we place on the amount of unpaid charges you can accumulate on your account, regardless of when payment on those charges is due. We reserve the right to determine which charges count towards an ASL. If you have an ASL, we may suspend your Services without prior notice if your account balance reaches the ASL, even if your account is not past due. We may impose or increase an ASL at any time with notice. An ASL is for our benefit only and should not be relied on by you to manage usage. MANAGE YOUR FINANCES BETTER IF YOU DON'T WANT TO PAY A DEPOSIT OR HAVE A SPENDING LIMIT. Here is the info on deposits-Deposits & Returning Deposits
We may at any time require a deposit, as a guarantee of payment, for you to establish or maintain Service ("Deposit"). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us. We may change the Deposit at any time with notice. You can't use a Deposit to make or delay payments. The Deposit, the length of time we hold the Deposit, and changes to the Deposit are determined based on your credit history, payment history and other factors. Unless prohibited by law, we may mix Deposits with our other funds and it won't earn interest and we reserve the right to return the Deposit as a credit on your invoice at anytime. If your Services are terminated for any reason, we may keep and apply your Deposit to any outstanding charges. We'll send any remaining portion of the Deposit to your last known address within 90 days after your final invoice - if it is returned to us, we will forward it on to the appropriate state authorities to the extent required by law. BTW WE ARE NOT THE ONLY COMPANY WHO PENALIZE YOU FOR BAD CREDIT OR REQUIRE DEPOSITS. TRY GETTING A LOAN WITH BAD CREDIT, YOU GET SCREWED IN INTEREST OR A CAR LOAN, YOU WILL NEED BOTH.
1) You do not receive service everywhere. Here it is in the Terms and Contitions-Coverage; Where Your Device Will Work
Our coverage maps are available at our stores and on our website. The specific network coverage you get will depend on the radio transmissions your Device can pick up and Services you've chosen. Our coverage maps provide high level estimates of our coverage areas when using Services outdoors under optimal conditions. Coverage isn't available everywhere. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your Device, structures, buildings, weather, geography, topography, etc.), may result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of Service. Services that rely on location information, such as E911 and GPS navigation, depend on your Device's ability to acquire satellite signals (typically not available indoors) and network coverage. Also YOU ARE NOT GUARANTEED SERVICE IN A BUILDING OF ANY KIND, INCLUDING YOUR HOUSE. Mobile device or "cell phones" were created to be used in absence of a landline. Certain factors can prevent you from using your phone at home or in a building in general, for instance, piping used, steel beams, insulation, and million other things. Just because society is trending away from landline phones and towards cell phones does not change the MAIN reason they were CREATED for. Agai with the roaming, Under Roaming in the Terms and Conditions-You can pick up roaming coverage both within and outside our network coverage areas. That just means you are using another carriers towers to get the BEST signal yo can. If you do not want that to happen then set the phones roaming mode to sprint only. As far as HIGH TRAFFIC VOLUME, yes that happens. When hurricane Katrina hit do you think people were able to call in and out at their leisure in Louisiana? You are not the only one that wants to use their phone and not the only customer we have. Sometimes when a call goes to voicemail, your phone was not able to receive the call or had no signal at that moment and it routes it to voicemail. If you get the voicemail late or have just have general problems, like a lg in time for texts or anything like that, just call and let us do the troubleshooting we can without moaning and complaining about how you don't have time for this. I cannot waive a magic wand and make everything work. YOU CALL US FOR HELP SO DO IT WHEN YOU HAVE THE FREE TIME. Also don't call on the phone that is having an issue, we cannot do any troubleshooting on it, my response when customers complain and moan about this is " A mechanic cannot change your oil or do a tune up on your car while your driving it."
SO TO ALL THOSE READING THIS, THE POINT I AM TRYING TO MAKE IS BE AN INFORMED CONSUMER. NEVER SIGN ANYTHING WITHOUT READING IT AND SOME FRICKIN COMMON SENSE WHEN YOU CALL THAT 1-800 NUMBER TO CARE. PLEASE FEEL FREE TO RESPOND TO THIS I WOULD LOVE TO CAT. I AM NOT BEING MEAN OR SAYING WE DON'T CARE ABOUT CUSTOMER'S BUT YOU HAVE TO REALIXZE THAT YOU MAKE THE DECISION TO JOIN OUR SERVICE, THAT COMES WITH TERMS AND CONDITIONS FOR THAT SERVICE, SO PLEASE READ THEM AND DON'T THINK THAT JUST BECAUSE YOUR EGO OR INTELLIGENCE WAS INSULTED YOU CAN GET OUT OF SOMEHTING YOU SIGNED.
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Reply
- mr willoughby mr willoughby Oct 17, 2009 @ 11:30 am
- i completely agree with almost everything you said.
Even though i work for another cell phone company, my opinion
is completely unbias. the only thing that i can say in sprint's defense, would be that # 8
is something that all companies do. i can briefly explain why(well atleast with AT&T).
- the reason a phone will cost a new service customer $30 less is simply to offset the charges they will encounter on their first bill for activation, which you(existing customer) will not recieve. the fee is usually $36 for mainline and $26 for any additional secondary line.
AT&T sales rep
by Runningbandit
Alright folks, I've decided to go ahead and fill this out, even though most of the time it just sounds stupid (at least to me). I am 23 years old, so... (more)
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