Getting Started With Squidoo (The official overview, FAQ and TOS)
Bugs & Feedback
Here at Squidoo we are grateful for your feedback (critical and honest is always good). We like to hear what's going right for you, and we like to hear what's going wrong for you. That's how we improve this platform, which is constantly growing and changing and getting a little better every day.For the fastest answers to your questions, try getting help from one of the resources on this lens first.
This page is designed for you to:
- 1Send in feedback (good or bad)
- 2Submit a bug report, if something is broken and you're stuck!
- 3Report some form of Content Abuse. Squidoo is an open, free publishing platform and we have a lot of systems for catching and unpublishing low quality or spam content, but extra help from humans like you is always welcome!
- 4Ask a question about Squidoo's content policies and what you can publish here.
STEP 1) Read this before submitting a report
These are the questions we get the most! For more answers, try browsing our official SquidooHQ blog and learning center. Or, head over to the unofficial (sometimes wild, sometimes fun, proceed at your own pace!) lensmaster-run SquidU forum.
- How can I reset my password or email address?
- Why is my lens still red on my dashboard? (WIP or Work in Progress)
- Why are my visitor stats "decreasing?"
- Can I change my lens URL or username?
- Why is my lens still "Under Construction?" Note that this is different from Work in Progress.
- What are the green underlined links on my lenses and how do I remove them?
- Where can I report plagiarism or copyright infringement?
- I can't find my lens in Squidoo's search or on Google
- How do I turn on/off the "contact me" button?
STEP 2) Check SquidooHQ for any news about recent widespread bugs
We post on the SquidStatus section of SquidooHQ's official blog when there are big, widespread problems impacting a lot of lensmasters at once.
Chances are the problem you've discovered is only happening to you, or is a rare or singular case that comes from your unique combination of browser, content, lens, action (what you were doing in that moment), connection and timing.
If you're experiencing a bug that is not posted on SquidooHQ, or is not covered in the list in Step 1, then proceed below!
Here's what's happening right now on SquidooHQ:
Chances are the problem you've discovered is only happening to you, or is a rare or singular case that comes from your unique combination of browser, content, lens, action (what you were doing in that moment), connection and timing.
If you're experiencing a bug that is not posted on SquidooHQ, or is not covered in the list in Step 1, then proceed below!
Here's what's happening right now on SquidooHQ:
Fetching RSS feed... please stand bySTEP 3) Check Twitter updates from @Squidoo
Sometimes you'll see info about resolved bugs in our Twitter stream. Give it a quick glance if you're stuck and in need of help. However, we can't process bug reports tweeted @squidoo or sent to us via DM. We can, however, process bug reports submitted below. :)
So, if you've exhausted the above and still don't have an answer, time to open a new bug report with us!
So, if you've exhausted the above and still don't have an answer, time to open a new bug report with us!
Create a feedback or bug report
Report Spam on Squidoo
Report Content Abuse
Quick tip: Please include specific examples or links to the lenses you're worried about. The more specific and clear the better. Screenshots are super, too. Also, anonymous reports will be closed without review. We don't always reply to every single content complaint or concern, nor do we agree with them all. But we do read them all and will let you know if there's something you can do to help. And thanks for caring about the quality of content on Squidoo!
Request to have a lens unlocked (republished)
If you've read all the material about Unpublished (locked) lenses, including our SquidDon't topics that aren't allowed on Squidoo, and our Originality Pact and you're convinced that your lens should be unlocked...
Submit here: Forward the violation email you received to our content review team at locked@squidoo.com. Be sure to explain why you believe the lens is not violating any of the guidelines we've posted on the links we sent you.
Please note that sending this information via a blog post or to a Squidstaffer via Twitter or Facebook or direct email won't be read and won't get your lens reviewed. We can't process special requests at our individual email addresses.
It will take anywhere from 1 to 20 days to review your request, and we don't review requests on weekends. If we agree your lens should get republished, we'll do it and send you a note to let you know. If you don't hear back from us, assume that it is going to remain unpublished and deleted. Sorry.
Please know that when your lens is unpublished, this just means it's locked from public view. You'll still be able to login to your account and export your content if you want to take it with you elsewhere.
We very rarely overturn our locking decisions, because our systems and our human reviewers have gotten much much better over the last few years since starting the SquidDon't program and enforcing other Squidoo policies, like our policy for hosting original, not duplicated content, and more.
You can read lots more about getting lenses unlocked on our official policy page about this.
Submit here: Forward the violation email you received to our content review team at locked@squidoo.com. Be sure to explain why you believe the lens is not violating any of the guidelines we've posted on the links we sent you.
Please note that sending this information via a blog post or to a Squidstaffer via Twitter or Facebook or direct email won't be read and won't get your lens reviewed. We can't process special requests at our individual email addresses.
It will take anywhere from 1 to 20 days to review your request, and we don't review requests on weekends. If we agree your lens should get republished, we'll do it and send you a note to let you know. If you don't hear back from us, assume that it is going to remain unpublished and deleted. Sorry.
Please know that when your lens is unpublished, this just means it's locked from public view. You'll still be able to login to your account and export your content if you want to take it with you elsewhere.
We very rarely overturn our locking decisions, because our systems and our human reviewers have gotten much much better over the last few years since starting the SquidDon't program and enforcing other Squidoo policies, like our policy for hosting original, not duplicated content, and more.
You can read lots more about getting lenses unlocked on our official policy page about this.
Priority bug review for Giant Squids
If you're a Giant and have special feedback or a bug, when you submit a bug report using any of the reporting links found on the site (like in the footer, or in the toolbar at the top of the site, or on this page) we will automatically know that you are a Giant and will be able to take an extra quick look at your case before assigning it onward. No need to use the special email address we gave you previously, although that still works too!
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SquidTeam
SquidTeam
We're the official SquidTeam! Together we built and run and are constantly growing Squidoo. Thanks for being here.
Official news and updates from the Squidoo Team
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This guy
Did you see the Lens of the Day?
Were you picked?
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