Still broken
Yes, things are still broken
Here are just a few things that came across my radar in the last twenty-four hours.
My thesis is that digital interactions demand more organized and situationally smart displays. My other point is that it's not hard to avoid broken if you pay attention to the way people actually use what you make.
And a place for you to suggest your own broken.
What time is it?

Just added this one today. Why does the electronic train sign tell me the date but not the time?
How many commuters need to know the date? EVERY commuter needs to know the time.
Pearson! Stop torturing students

They make millions of dollars a year selling answer sheets and workbooks to schools. And yet...
Try to imagine checking your work using this answer key.
How often do you find yourself going DOWN the columns (the way your eye naturally follows) instead of across, which is what someone who didn't think about this for two seconds decreed.
The incredible thing for me is that years into the process, no one has ever cared enough to fix it.
Sirius XM, the data is there...
Let us see it.

Here's the dashboard display for the Sirius XM in the Subaru. We're talking tens of thousands of cars.
Almost all the space in the display is devoted to a picture of a satellite (!), the black bar that says XM2 (which means nothing in particular), the word "preset", the number 2, the code "CH Number" and then, perhaps usefully, the number 26.
Redundantly, in big type, the dashboard tells us the "category" "CH name" "Title" and "Name". Isn't this obvious?
Then, after wasting more than 70% of the screen, the actual data is crowded in the remaining space.
Back to the Subaru

As you can see, when the station changes, almost nothing at all on the screen changes. That's the first rule of a persistent display--anything that doesn't change isn't important.
Since so much of the screen is wasted, we don't even get to see the full name of what we're listening to.
Of course, we DO get to see that clever illustration of a satellite.
Here's the thing about a high-resolution screen: You can use color. You can use nice typefaces. You can use icons and logos and other mnemonics.
And one more time with the Sirius...

Here's the screen from the Prius. In this case, 70% of the screen is wasted again, but in new and different ways.
For example, what's the point of numbering the presets 1,2,3,4,5 and 6? There is no controller anywhere in the car with numbered buttons, so the numbers have no purpose.
Why repeat "ch" in front of each channel?
And why number the channels? Is "123" the best way for me to remember what's on this particular channel? A picture of a dancing bear or three or four initials might be a much easier way to remember what's what, as opposed to having the memorize the 18 or more channels I might frequent, no?
The right side of the screen is black, plenty of room to list the entire name of the program, but nope, it's cut off after 16 characters. Why? Surely there's enough bandwidth to tell me what's playing.
In summary: someone hurried their way through this design, the committee dumbed it down without testing it, and since it's a car, no one is ever going to change it, so I'm going to be irked every single time I turn on the car!
The long lost Broken speech
This talk was given exactly once, without rehearsal. Once I got it off my chest, I felt so much better.
Rocket Surgery
Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems
The fast, easy and simple way to solve 95% of all broken problems.
Get it off your chest--what's broken around you?
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Bus_Stop_Toy_Shop Jul 6, 2012 @ 8:10 am | deleteThe cash register I have on my store counter. Like any cash register I've ever used, to enter $3 you type 300 - no decimal point. The cash register puts the decimal point in for you. So why is there a decimal point button on the keypad? I've used the cash register for years and still haven't found a single use for that button. Worse - if you try to enter $3 as 3.00 with a decimal point, it produces an error and the cash register beeps loudly at you for a while.
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Our county library summer book reading program. Their online version wants you to fill in four items:
Quantity - the drop (required field) has a single choice of one (1). Why?
Title
Author
Stars (how you rate the book)
What is the purpose of a required field for "Quantity" with only a single choice of 1?? Broken indeed. -
Sometimes, I'm what's broken. A while back, I accidentally locked myself into the den at my best friend's house. "Really???" thought I, "A lock on the outside of this door, with no latch on the inside? What a stupid, dangerous design!"
As nobody else was around, I settled in and waited to be released. About an hour later, I heard voices in the entryway. "I'm locked in," I called, irritated and pouty.
"Um, push," came the reply.
The doors didn't have a lock on them. The knobs just didn't turn. An hour. Sigh. -
Yesterday brought home my brand new Subaru and played with the Sirius XM - same as you-blah screen -called my salesman and that's the way they designed it-disappointing :>( -
after you have been an excellent customer of a certain cable company, paid on time, etc, the fees go up 25%. Yet for new customers they are almost half of what I currently paying. -
Everyone's guilty sir.
When I get new points on Squidoo, the icon of the little green guy covers up the EXACT info that I want to know. That is, why does the icon showing me my new points obstruct my view of how many more points I need? Food for thought... -
Perfect timing for this lens. I just came across a product that is comically broken. It was a simple little $8 thermometer. And it took me a very frustrating half hour to get working.
I posted a video rant about it on my blog: http://www.brian-shea.com/this-is-broken -
Gmail- Delete Forever and Not Spam are next to each other-joined at the hip. When I wan to delete all the spam, I inadvertently hit the "not spam" button instead, causing real spam to spill into my inbox. My Yahoo account separates the buttons making it easier to click on the right button. -
It amazes me, with Google bathing in oceans of money, how little they appear to spend on user testing and design expertise, judging by results. -
Agreed. Also you can't easily sort by sender, subject etc. with Gmail. However the label and filtering system is so far unrestricted that some emails can read at my leisure without it clogging up my inbox. -
* Massachusetts' idiotic zoning law that allows a developer to throw up a rough sketch between the time a bylaw is announced and the day it's voted on, and grandfather the existing zoning for eight years
* Labels on peanut butter warning that the product contains peanuts
* Burn/freeze sinks with separate outlets for hot and cold (separate controls, yes--but let them come out of the same pipe!)
* Energy development efforts that ignore the much greater saving in conservation (my area of expertise) -
Colonoscopy - why can't they find something that is less invasive and doesn't require getting your sick to do it? No wonder people are not getting them. Until the prep is not needed and the procedure is less dreadful, there will be those who pray they won't get colon cancer rather than take the test. -
Having just completed one of those indignities, I second your thoughts! -
It's comforting to know that I'm not the only one who rants about this kind of stuff.
After just spending a week in the hospital following abdominal surgery, I could fill pages.
Highlights:
For starters - I relayed my medical history 5 complete times (on either a pad and paper, or via a phone call!) over the course of 2 days leading up to my surgery.
Most painful - being shuttled from the surgery bed to the bed in my room. Easy fix with a few moments thought. One mattress over a system of bed frames - how is this hard?
IVs - seriously flawed design. Tubes sprawling everywhere. Impossible to get up move around and go for walks (which I was urged to do) without tangles and squeaky-wheeled machines trampling over loose tubes. Fearful it would get yanked out of my already strained veins. Painful scotch tape ripping my skin each time they needed to adjust the IV placement.
TV - the single most helpful device to pass the time while I heal is the TV. The remote dangling from a single cord. Falling off the bed. Crappy speaker. Tiny screen on the other end of the wall. Limited channels. Easy fix. Netfiix partnership for starters?
Bed controls - hard to get to - see previous rant about delicate IVs dangling from my veins.
And lastly - I'm shocked to see that there is still a regular ol' telephone in the rooms. It rang once. No chance in hell I was able to answer it from my bed.
These are just a sliver of potential improvements. I know hospitals are trying to be efficient. They're missing it. These fixes would pay for themselves just on the reduced taxing of nursing staff alone. -
Mammogram machines...I mean seriously in this advanced technology with digital imaging everywhere we are still required to smash our breasts to determine if we have cancerous nodes. Unfortunately insurance companies will not pay for an easier test and mri...until they find a node. How backwards is that. I have friends that the mammogram did not dedect until it was larger. Then they send you for the mri, ironically, and find out you have advanced stage breast cancer. Insulting and completely unacceptable. We sit back and do nothing on top of it. Everyone needs to protest!! -
This is absolutely broken! -
Traffic signals - stoplights - are so broken it sometimes makes me want to cry, or go berserk. The irrational system we have now exacerbates bad, dangerous behavior, with people racing to beat lights that they know don't work well. It wastes energy and people's time.
How many times have you sat at a light when you can see for a quarter mile there's no traffic in any direction? Or you sit in a long line of cars waiting on a mandatory turn signal and all the while there is no opposing traffic, none, that is, until your line finally gets the green just as a big slug of opposing traffic arrives, and now *they* have to wait needlessly.
And yet there is a good answer: camera-based smart traffic signals. These are signals that, in addition to giving priority as necessary, also watches actual traffic flow in real time, and seeks to maximize it by using gaps in traffic to allow crossing traffic to flow. We happen to have one such signal by our house near a highway, and it's wonderful. Seems to be the only one in Austin, however.
One company I know of (no relationship) with this technology is Rhythm Engineering. Their studies show as much as:
90% fewer stops
84% increase in average speed
30% fewer emissions
25% reduction in fuel
45% reduction in travel time
And studies elsewhere show large reductions in accidents.
Now just think of the impact if those benefits were extrapolated across the country! -
I once heard of a country that got rid of all the stop signals and the accident and death rate from vehicle accidents nearly vanished. -
Unfortunately, David, your municipality is much more likely to use those cameras to ticket you for running that stoplight, or for speeding, or for having expired tabs. -
iPhones (which I love) but are so sleek that they easily slip out of your hand. These were designed by a "form" person, not a "function" person. Big pet peeve. -
Check-in luggage. More often then not, I can check my luggage at the gate for no cost. This seems like a hassle for the gate agents. If the airline wants me to check my luggage, why do they charge me for it at the beginning, only to give it to me free when I refuse to pay? Take the charge away and we'll be more likely to do what you want us to do where it is easiest to do it, i.e. not at the gate. -
Be thankful you do not live in the UK. 1 carry on bag only and for the lady's that includes your handbag. Also at the gate if you do not pay, you do not fly end off. -
Government - any part you choose - and us - not enough of us care enough to vote in our "democracies" to change things for the better. -
- Phones that interpret touch exactly opposite of how most people intuitively use it. Press hard to navigate, but gentle to select??? Noooo!
- Nissan Quashqai cars (or Asian cars in general perhaps?) make you adjust the lever *downwards* if you want to *increase* the speed of the windscreen wiper. And if you want to turn the defroster on at the *back* you have two identical icons (!), but have to press the *top* button, because the bottom one controls the front. Just the opposite of how they would align with the car if the dahboard was tilted from vertical to horisontal (at least that's how my brain tries to figure out which one is which). -
My husband's smart phone never works right and makes strange sounds all the time. It rings without anyone being on the other end and the internet connection is always going out not to mention the GPS> - Load More