Technology Change Management

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Adaptation 

= Assimilation + Accommodation

Technology change management involves a careful balance between assimilation (changing the technology to fit the organization) and accommodation (changing the organization to fit the technology). This balance is sometimes known as adaptation.

Assimilation involves overall management of a diverse set of technological solutions to ensure fitness

  • Fitness with one another

  • Fitness with overall policy objectives

  • Fitness with the capacity and culture of the organization and people


Accommodation involves overall management of the organization and people to make best use of the available or mandated technical solutions.

  • Adjustment of organizational structures and procedures

  • Individual and organizational learning

  • Pacing change to the current capacity of the organization - while developing future capacity

  • Feedback to policy and planning

Principles 

Technology Change Management is too important to be left to technologists

An engineering mindset is a valuable asset for successful projects - sometimes necessary but never sufficient. But even engineers themselves sometimes find it hard to accommodate large-scale technical change in their own working practices.0 points

Technology Change Management usually falls into two disconnected halves

Technology Management operates with a simplistic view of people and organizations. Change Management operates with a simplistic view of technology.0 points

Without adequate Technology Change Management, both sides may be faced with an unending set of impossible demands

Technology Management generates demands on people and organizations, while Change Management generates demands on technology solutions and technical staff. We call this loop DEMANDING SOLUTIONS.


(This loop is a special case of the vicious circle we call DEMANDING CHANGE. People demand changes of various kinds, and changes themselves make demands on people.)0 points

Books on Technology Change Management 

Diffusion of Innovations, 5th Edition

Amazon Price: $27.65 (as of 12/20/2009) Buy Now

Mastering the Dynamics of Innovation

Amazon Price: $17.90 (as of 12/20/2009) Buy Now

Prophet of Innovation: Joseph Schumpeter and Creative Destruction

Amazon Price: $23.10 (as of 12/20/2009) Buy Now

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Articles 

Environmentally Sound Technology - Is Poland Overcoming Soviet-Type Learning Barriers? (pdf)
Mikael Sandberg, April 1996
SHAPING ELECTRONIC COMMUNICATION
The Metastructuring of Technology in Use, by Wanda J. Orlikowski, JoAnne Yates, Kazuo Okamura, and Masayo Fujimoto (MIT Sloan School April 1994)
EXAMINING PERVASIVE TECHNOLOGY PRACTICES
SAVALAI VAIKAKUL (MIT June 1997)

Blog Posts 

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by RichardVeryard

Writer: systems thinking for demanding change. (more)

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